Senior Program Manager - job 1 of 3

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Team Summary:

The Risk and Identity Solutions (RaIS) team provides risk management services for banks, merchants, and other payment networks. Machine learning and AI models are the heart of the real-time insights used by our clients to manage risk. Created by the Visa Predictive Models (VPM) team, continual improvement and efficient deployment of these models is essential for our future success. To support our rapidly growing suite of predictive models we are looking for engineers who are passionate about managing large volumes of data, creating efficient, automated processes and standardizing ML/AI tools.

The ideal candidate should have the ability to ensure that VPM’s programs and projects are planned, managed, and governed in a consistent, transparent, and disciplined manner. The position requires an experienced program management professional with the right mix of relevant experience and skills, an ability to flex between the strategic and the tactical, outstanding verbal and written communication skills, and a high level of energy and flexibility to get things done and thrive in a fast-paced, team-oriented product development environment. You will be a program management leader who embodies Visa’s leadership principles of leading by example, communicating openly, enabling and inspiring others, exceling with partners, acting decisively, and collaborating effectively.

Essential Duties and Responsibilities

• Be accountable for the end-to-end planning and execution of one or more projects and/or Agile teams.
• Handle the planning and execution process of BAU or Project activity for “MLOps” team.
• Responsible for overseeing the completion of requirement definitions, functional and technical specifications, architecture definition, technical implementation, unit and integration testing of systems for product development and delivery.
• Work with all functional and technical leads and teams to bring the plan into reality. Resolve technical issues, remove impediments from teams and communicate program status along the way to key stakeholders/leaders in both Product & Technology organization
• Understand product strategy and benefits of key deliverables in his/her area of responsibility.
• Ask thoughtful questions to help our customers, product owners, and product managers to maximize ROI and meet company objectives.
• Facilitate sprint planning, backlog grooming, daily stand-up meetings, reviews/demos, retrospectives, and other scrum ceremonies
• Facilitate program status meetings and conflict resolution.
• Set goals and develop metrics and reports using Jira/Jira align to help the team understand its health and progress.
• Coach team members to understand Scrum and the Agile Principles.
• Ensure clear communication to the stakeholders/leaders and foster collaboration between the different functional teams
• Successfully engage in multiple initiatives simultaneously.
• Drive and challenge technology owners on their assumptions of how they will successfully execute their plans.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Participate in solution reviews to assess user experience to identify usability impacts and recommend solutions or processes to mitigate impacts.
• Influence change that increases team performance at a sustainable pace. 

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

• 12 plus years of work experience in technology industry.
• Must have solid experience working as a Software Development Engineer or Test Automation Engineer for 10+ years and should have progressed into Program Manager role.
• Must have worked on at least one programming language in their career.  If they can program to automate basic stuff, it’s a big plus.
• Need to have solid understanding on technology infrastructure and help maintain infrastructure side issues.
• Deep knowledge of Agile framework (User Stories, Continuous Integration,
  TDD, Continuous Delivery, Pairing, Automated Testing etc.)
• Deep knowledge of technology, software development life cycle, engineering operations, platform components & services, databases, etc.
• Ability to work independently with light supervision.
• Good prioritization, negotiation and communication skills.
• Outstanding communication ability including clearly and concisely communicating any project issues, risks to stakeholders.
• Demonstrate good attention to details, ability to think analytically and independently.
• Decisive but inclusive decision making in a fast-paced environment.
• Proficient in at least one agile project management tool: Rally, Jira, Version One, etc.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.