Senior Technical Program Manager (Hybrid/Onsite) - job 7 of 10

As a Senior Technical Program Manager at Payment Products Development PMO, you'll manage complex and high-profile technology initiatives using an agile framework. Your responsibilities include defining project scope, acting as a liaison between business and tech experts, conducting quarterly reviews, managing project financials, and facilitating effective communication across various teams.

To excel in the Senior Technical Program Manager role at Payment Products Development PMO, applicants should have significant experience in program and project management, preferably within a technology environment. Strong communication skills, a solid understanding of Agile methodologies, and proficiency in conflict management are essential qualifications for this position.

In the Senior Technical Program Manager role at Payment Products Development PMO, you contribute to project success by collaborating with a range of stakeholders, overseeing the program's financial health, and ensuring adherence to Agile methodologies. Your strategic input helps clear impediments and foster a culture of teamwork, ultimately driving project goals to successful delivery.

The work environment for a Senior Technical Program Manager at Payment Products Development PMO is hybrid, which means you can expect a combination of onsite collaboration with your team in Austin and remote flexibility. This setup promotes an effective work-life balance while encouraging teamwork and innovation.

Essential skills for a Senior Technical Program Manager at Payment Products Development PMO include excellent communication, conflict resolution, and negotiation skills. Additionally, a strong command of Agile frameworks, budget management, and the ability to foster collaboration among diverse teams are crucial for success in this role.

In your response, emphasize your hands-on experience with Agile methodologies, detailing specific projects where you applied Agile practices successfully. Discuss how Agile promotes flexibility and collaboration, as well as any metrics or outcomes that demonstrate your impact.

Highlight your strategies for tailoring communication to suit different audiences, ensuring clarity and understanding. Explain how you facilitate discussions, use tools for collaboration, and follow up on action items to maintain alignment throughout the project lifecycle.

Use this opportunity to showcase your problem-solving skills. Describe the project, the specific challenges faced, and the steps you took to mitigate risks. Highlight how your conflict management and negotiation skills were pivotal in overcoming these challenges.

Discuss how you collaborate with senior management and stakeholders to align project objectives with broader organizational goals. Emphasize the importance of ongoing communication and adjustments as necessary to ensure projects remain on track.

Mention specific project management tools you are proficient in, such as JIRA, Trello, or Asana. Discuss how these tools facilitate tracking progress, managing resources, and enhancing teamwork to ensure seamless project execution.

Share your approach to conflict resolution, emphasizing active listening and mediation. Provide an example of a past conflict and how you facilitated a resolution that strengthened team collaboration.

Discuss your approach to evaluating project performance through metrics, stakeholder feedback, and financial analysis. Explain how you use these assessments to inform future project planning and continuous improvement processes.

When answering, focus on a specific instance of scope creep, detailing how you identified it, communicated with stakeholders, and negotiated changes while emphasizing the importance of staying within the project's budget and timeline.

Talk about the significance of open communication, trust, and respect within a team. Share actionable steps you take to promote collaboration, inclusivity, and a positive work environment where team members feel valued.

Elaborate on your commitment to continuous learning through industry blogs, webinars, professional courses, or networking. Mention any certifications or memberships to professional organizations that keep you in the loop on best practices.