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Service Experience Analyst - job 27 of 43

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The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

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What You Should Know About Service Experience Analyst, Visa

If you're ready to make a difference in the world of customer loyalty, come join us as a Service Experience Analyst at Visa in Atlanta! In this role, you'll be an integral part of our Global Client Services Loyalty VAS Go-To-Market Services organization, where we focus on enhancing customer relationships and driving revenue growth through innovative loyalty products. As a self-motivated team player, you'll develop your subject matter expertise in Loyalty services and provide proactive operational support. You'll collaborate with various internal teams to identify and resolve gaps before product rollouts, ensuring our clients experience seamless service. Your knack for communicating technical changes in a digestible way will be crucial as you bridge the gap between different stakeholders. This position is an exciting opportunity to coordinate and influence diverse Visa teams, championing the cause of a superior customer experience. We're looking for someone passionate about problem-solving, who can analyze optimization opportunities and effectively manage multiple tasks. If you're eager to jump into new challenges and help our clients differentiate their loyalty programs from the competition, we want to hear from you! Please note, this is a hybrid position based in our Atlanta office, and relocation assistance is not available.

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What are the key responsibilities of a Service Experience Analyst at Visa?

As a Service Experience Analyst at Visa, your main responsibilities include developing subject matter expertise in loyalty services, providing proactive operational support, and liaising with product management teams to identify and resolve implementation gaps. You will also communicate technical changes to internal staff, manage workflow assignments, and analyze optimization opportunities to enhance customer experiences.