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Service Experience Analyst - job 23 of 43

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The Analyst role is within Global Client Services Loyalty VAS Go-To-Market Services organization and maintain the developed operational experience in a repeatable and scalable process for Loyalty Products, a Visa proprietary application.

Global Client Services Loyalty Go-To-Market Services organization helps issuers, merchants, and acquirers execute marketing promotions that change and reward cardholder behavior, increase revenue and build deeper, more profitable customer relationships. Our robust loyalty applications provide options for program customization and enhanced cardholder experiences, helping our clients to differentiate their loyalty programs from the competition.

The ideal candidate will be a self-motivated, highly collaborative team player who is proactive at identifying and resolving issues. This individual contributor position is based Atlanta office location. Relocation assistance cannot be provided.

What you’ll do:

Your responsibilities will grow with the role, but the list below provides a picture of the tasks you’ll be doing at the outset:

Develops a subject matter expertise on Loyalty services and provide proactive operational support with minimal direction.
Liaisons with product management team to identify support or implementation gaps prior to product rollouts and assist in resolution of those gaps.
Communicates technical and business changes to internal staff with various levels of technical knowledge.
Implements methodologies for analyzing changes, identifying impacts, communicating potential impacts to Client Support staff including populating internal knowledge bases.
Coordinates and influences cross-functional Visa teams (globally and regionally) in technology, product management, marketing, and/or client services organizations to ensure delivery on commitments.
Responsible for own workflow assignments and take initiative to resolve problems and meet deadlines.
Analyze and explore optimization opportunities to create seamless customer experience for our internal and external stakeholders.

What you'll bring:

A passion for solving problems.
A way with words that makes technical topics easy to understand.
A keen eye for getting to the root cause of an issue.
A love of helping people.
An ability to manage multiple tasks and keep them all on track.
Able to jump into projects outside of your comfort zone at a moment’s notice.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$70000 / YEARLY (est.)

min

max

$60000K

$80000K

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What You Should Know About Service Experience Analyst, Visa

As a Service Experience Analyst at Visa in Atlanta, you'll be stepping into an exciting role within our Global Client Services Loyalty VAS Go-To-Market Services organization. Your mission is to ensure that our loyalty products deliver an exceptional operational experience that is both repeatable and scalable. This means you'll work closely with issuers, merchants, and acquirers to craft marketing promotions that inspire cardholder loyalty and elevate customer relationships. What’s fantastic about this role is the opportunity to dive deep into our robust applications, designing customized programs that set our clients apart in the competitive landscape. If you're someone who thrives on collaboration, enjoys problem-solving, and has a knack for explaining complex topics in straightforward terms, you'll find this position both challenging and rewarding. Your day-to-day will include developing expertise in loyalty services, liaising with our product management team to bridge support gaps, and communicating effectively with various internal teams. You’ll also analyze workflows and identify opportunities to enhance the customer experience. This is a chance to implement impactful methodologies while coordinating with cross-functional teams across Visa globally. You should expect to face diverse challenges that require you to manage multiple tasks efficiently. This hybrid role offers a balanced work experience, and while the days in the office will be confirmed by your hiring manager, the culture at Visa is designed to support collaboration and innovation. If this resonates with you, we encourage you to consider joining our team!

Frequently Asked Questions (FAQs) for Service Experience Analyst Role at Visa

What responsibilities does the Service Experience Analyst have at Visa?

The Service Experience Analyst at Visa is responsible for developing subject matter expertise in loyalty services and providing proactive operational support. This includes liaising with the product management team to identify and resolve implementation gaps, appropriately communicating technical changes to staff, and enhancing customer experiences by analyzing optimization opportunities.