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Service Experience Consultant - job 20 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Service Experience Consultant, Visa

Are you ready to take your expertise in payment services to the next level? Visa is on the lookout for a dedicated Service Experience Consultant in Miami, focusing on our Money Movement payment services. This role is all about facilitating fund transfers and disbursements globally through cutting-edge push payment technology. We're seeking someone who mixes business savvy with technical acumen, able to operate independently on moderately complex projects. As part of the North America Service Experience team, you’ll collaborate with Client Services, Product, and Technology teams worldwide, ensuring a seamless experience for our clients. You’ll dive into the product development phase, enhancing design, implementation, and client support processes. You will become the go-to subject matter expert for Money Movement, guiding clients through APIs, VisaNet processing, and integration options. Your role requires you to build strong partnerships across regions and lead impactful initiatives that resonate with client services teams. You'll not only identify and close issues but also develop training materials that empower your colleagues. If you're self-motivated, adaptable, and ready to challenge the status quo to improve client experiences, we want to hear from you!

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the responsibilities of a Service Experience Consultant at Visa?

As a Service Experience Consultant at Visa, you will engage early in product design, lead cross-regional initiatives, and act as a subject matter expert on Money Movement services. Your responsibilities include collaborating with cross-functional teams to improve client services and developing necessary training documentation to ensure effective knowledge transfer.