Service Experience Consultant - job 0 of 50
This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.
The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.
The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.
As a Consultant in the North America Service Experience team, you will:
- Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
- Develop strong partnership with cross functional teams regionally and globally.
- Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
- Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
- Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
- Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
- Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
- Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
- Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
- Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
- Able to confidently lead in ambiguous situations and drive clear outcomes and processes.
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
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Are you passionate about shaping exceptional service experiences? Join Visa as a Service Experience Consultant in Ashburn! In this role, you'll focus on Money Movement payment services, which enable seamless fund transfers to cards, accounts, and digital wallets globally. Your deep business, functional, and technical knowledge will shine as you collaborate with Client Services, Product, and Technology teams across various markets. This is an individual contributor position with global reach, perfect for someone who thrives in dynamic environments. Your day-to-day will involve engaging early in product development, providing insights for design, and fostering strong partnerships with cross-functional teams. As the Money Movement subject matter expert, you’ll lead initiatives that impact our clients and drive changes in business operations. Your role requires not just technical acumen but also excellent communication skills to present complex processes and initiatives confidently to stakeholders. You'll create and update training materials to ensure smooth knowledge transfer and client service execution. The ideal candidate is self-motivated, able to work independently on moderately complex projects, and skilled at problem-solving — consistently identifying and closing out issues to support clients at scale. By joining the North America Service Experience team, you'll be at the forefront of enhancing our clients' experiences, all while enjoying the flexibility of a hybrid work environment. If you're ready to elevate service experiences with Visa, we can't wait to meet you!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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