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Service Experience Consultant - job 5 of 50

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This role will focus specifically on Money Movement payment services that Visa provides to facilitate fund transfers/disbursements to cards, accounts, and digital wallets around the world using push payment technology and account aliases like email addresses and mobile phone numbers.

The Consultant for North America Service Experience will have a good mix of business, functional and technical knowledge. This is an individual contributor role with global reach collaborating and supporting Client Services, Product, and Technology teams across all markets.

The ideal candidate will be well versed in money movement and can work independently with limited supervision for moderately complex projects and initiatives. Strong candidates are self-motivated, adapt quickly to change and are willing to challenge and ask questions in order ensure an optimized client experience.

As a Consultant in the North America Service Experience team, you will:

Engage early in the product development process to provide input to design, development, implementation, client engagement and support processes.
Develop strong partnership with cross functional teams regionally and globally.
Lead cross-regional and/or cross-functional initiatives that may impact clients and client services teams from a business operations perspective including changes to current products and implementations of new products.
Serve as a Money Movement subject matter expert, including knowledge of the APIs, VisaNet processing, implementation processes and client integration options, and deployment.
Liaise with Global Service Experience and other regional peers to understand and evaluate pilot initiatives, product enhancements, and technical business enhancement articles for communication and support with stakeholders.
Develop and/or update necessary training documentation and artifacts to ensure effective training and knowledge transfer to appropriate teams and ensure they can execute the strategy with the clients.
Identify and close out issues that prevent supporting clients at scale. Ensuring a feedback loop into Product and Technology that addresses any gaps in processes. Anticipate impacts and risks by proactively soliciting input and feedback from global and regional partners.
Develop presentation material and confidently present complex changes, processes, and initiatives to stakeholders, such as clients, product and operational teams. Must be able to provide clear directions and processes in a manner that demonstrates leadership and collaboration.
Creates, updates and maintains detailed project schedules (for all assigned projects or initiatives).
Act as a primary project lead with Product, Technology, and solutioning teams across the globe.
Able to confidently lead in ambiguous situations and drive clear outcomes and processes.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Average salary estimate

$90000 / YEARLY (est.)

min

max

$80000K

$100000K

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What You Should Know About Service Experience Consultant, Visa

Join Visa as a Service Experience Consultant in Atlanta, where you'll play a vital role in enhancing the Money Movement payment services that drive fund transfers globally. In this dynamic position, you’ll leverage your functional and technical skills to collaborate with Client Services, Product, and Technology teams to provide an exceptional service experience. Your expertise in money movement will come into play as you work independently on moderately complex projects, offering insights during the product development phase, ensuring that client engagement and support are top-notch. You’ll lead initiatives that impact clients and service teams, acting as a subject matter expert on Visa’s APIs and processing capabilities. As you liaise with global teams, you will analyze pilots and enhancements, with a keen eye on developing training documentation to facilitate knowledge transfer. Your leadership will shine as you present complex changes and initiatives, driving clear outcomes in a collaborative and empowering manner. With a hybrid work setup, you’ll have the flexibility to balance in-office days defined by your Hiring Manager, while helping Visa continue to innovate in the digital payment landscape. If you're self-motivated and ready to tackle challenges for an optimized client experience, this opportunity is perfectly crafted for you.

Frequently Asked Questions (FAQs) for Service Experience Consultant Role at Visa

What are the primary responsibilities of a Service Experience Consultant at Visa?

The Service Experience Consultant at Visa focuses on facilitating payment services related to Money Movement, leading cross-functional initiatives, engaging in product development processes, and collaborating with multiple teams globally. This role requires strong communication and project management skills to ensure an optimized client experience.