Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy
Jobs / Job page
 Sr. Consultant, Client Success image - Rise Careers
Job details

Sr. Consultant, Client Success - job 18 of 50

The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption.  The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.

This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.

This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.

Essential Functions

  • Oversee the implementation of new Visa products the Client purchases by coordinating key Client and Visa teams to expedite implementation readiness activities and steer the client toward getting faster time to value and maximize adoption of deployed products.
  • Ensure Client operational goals and success metrics for their overall Visa product landscape are understood.
  • Build and sustain a trusted client advocate status with key client stakeholders by proactively executing against forward looking Client Success Plans, in alignment with the Account Team, to track client specific outcomes including a client’s adoption and performance of Visa products purchased. 
  • Drive and deliver initiatives to improve client adoption of products and use of Visa’s self-service tools.
  • Stay current with the latest local market trends, payment processing trends, Visa solutions and technologies to provide a great Client experience and generate new sales leads as solutions to identified client pain points.
  • Establish working relationships with Client Services and other cross-functional subject matter experts to orchestrate consultation to resolve complex client issues and optimize client performance.
  • Develop client education and training materials (including webinars) to communicate new Visa Rules, essential mandates, Visa Business Enhancement Releases and/or upcoming changes to ensure client readiness and service compliance.
  • Lead periodic operational reviews with clients and Visa stakeholders.
  • Act, on an ad-hoc and as needed basis for applicable clients, as the escalation point for managing significant issues and major incident/crisis responses.
  • Showcase operational excellence by supporting cross-functional initiatives to improve the Client experience, incorporating automated solutions to drive efficiency and productivity.
  • Proactively identify and drive opportunities to optimize client performance by monitoring client health and liaising with specialist Visa teams as needed.
  • As applicable, coordinate with global, regional and/or in-market Client Success team members to maintain a continuous 360-degree view of the Client and deliver a consistent operational relationship experience.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Consultant, Client Success, Visa

As a Sr. Consultant, Client Success at Visa in Ashburn, you'll be stepping into a dynamic role that positions you at the heart of our clients' journeys post-sale. This isn’t just about providing service; it’s about crafting meaningful relationships that lead to mutual growth and success. You’ll be the trusted advocate, guiding clients through the intricacies of our offerings while ensuring they derive complete satisfaction and value from their Visa products. With your high level of professionalism and interpersonal skills, you will embrace the challenge of managing a diverse portfolio, promoting the adoption of products while driving operational excellence. Your collaborative spirit will shine as you team up with Sales and Product Account Team members to chase ambitious Client Success outcomes aligned with Visa's strategic vision. It’s an exciting opportunity to redefine client interactions; you’ll be paving the way for future capabilities, steering clients towards innovative solutions while remaining abreast of market trends. Additionally, you’ll be a key architect of expertise by developing training materials and leading operational reviews. The role is hybrid, providing a balance of working in the office and remotely, giving you the flexibility to perform at your best. If you're ready to fuel a transformative client experience at Visa, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Sr. Consultant, Client Success Role at Visa
What are the responsibilities of the Sr. Consultant, Client Success at Visa?

The Sr. Consultant, Client Success at Visa is responsible for owning the post-sale Client Services relationship, enabling new capabilities, managing geographic expansion, and driving product adoption. You will oversee product implementation and work closely with account teams to enhance the client experience, ensuring clients meet their operational goals. This includes maintaining a trusted relationship with stakeholders, delivering training, and leading operational reviews.

Join Rise to see the full answer
What qualifications are needed for the Sr. Consultant, Client Success position at Visa?

To be successful as a Sr. Consultant, Client Success at Visa, candidates should possess strong interpersonal and leadership skills, ideally with experience in client relationship management in a tech or financial setting. A thorough understanding of payment processing trends, Visa’s solutions, and the ability to develop client education materials are also essential. Familiarity with operational excellence and a proven track record of driving client success metrics will help candidates excel.

Join Rise to see the full answer
How does Visa define success for the Sr. Consultant, Client Success role?

Success for the Sr. Consultant, Client Success at Visa is defined by the ability to maximize client satisfaction and product adoption through strategic guidance and operational excellence. The role involves monitoring client engagement, ensuring adoption metrics are met, and proactively driving initiatives that enhance the relationships and performance of the clients within Visa's product offerings.

Join Rise to see the full answer
What tools or strategies does Visa use to enhance the client experience for the Sr. Consultant, Client Success role?

Visa leverages automated tools and client support strategies to enhance the overall client experience in the Sr. Consultant, Client Success role. This includes creating tailored training materials, conducting operational reviews, and staying updated on local market trends to address client pain points effectively. The focus on developing roots in collaboration with cross-functional teams supports a cohesive client experience.

Join Rise to see the full answer
What is the work environment like for a Sr. Consultant, Client Success at Visa?

The work environment for a Sr. Consultant, Client Success at Visa is hybrid, blending on-site collaboration with the flexibility of remote work. Expect a vibrant culture that promotes teamwork and innovation, while also allowing you to focus on delivering high-quality client interactions and driving impactful solutions. This setting supports both personal and professional growth, encouraging employees to thrive.

Join Rise to see the full answer
Common Interview Questions for Sr. Consultant, Client Success
Can you describe a time when you successfully managed a complex client relationship?

In your response, highlight specific strategies you used to build trust and maintain communication. Describe how you identified the client's needs and worked collaboratively to address them, ultimately leading to successful outcomes. Mention metrics or feedback from the client that illustrates the effectiveness of your approach.

Join Rise to see the full answer
How do you prioritize tasks when managing multiple clients at once?

Explain your approach to prioritization, such as using a matrix to evaluate urgency vs. importance. Discuss tools or methods you use to stay organized, whether it's software or personal strategies. Emphasize how you ensure all clients receive the attention they deserve, adapting to their unique demands while maintaining overall efficiency.

Join Rise to see the full answer
What steps do you take to ensure client adoption of new products?

Outline your process for engaging clients during the product rollout. Talk about defining success metrics up front, conducting training sessions, and being available for follow-up support. Highlight your proactive approach in assessing client needs and iterating solutions to enhance the adoption process.

Join Rise to see the full answer
How would you handle a situation where a client is dissatisfied with a product?

Share a systematic approach to handling dissatisfaction—listen actively to the client’s concerns, empathize, and validate their feelings. Then, discuss how you'd engage internal resources to devise a solution, regularly updating the client along the way to rebuild trust and confidence.

Join Rise to see the full answer
What methods do you use to keep up with industry trends that affect client success?

Discuss your commitment to continuous learning through various channels, such as industry publications, webinars, and professional networks. Emphasize your proactive approach in applying learned insights to enhance client interactions and strategies, keeping Visa's offerings relevant and competitive.

Join Rise to see the full answer
Describe a successful initiative you led that improved client engagement.

Detail an initiative from conception through execution, including the objectives you set and metrics you used to measure success. Share challenges faced and how you overcame them, ultimately achieving better engagement and satisfaction metrics from the clients involved.

Join Rise to see the full answer
How do you measure the success of your client success strategies?

Talk about the metrics you focus on—client satisfaction scores, adoption rates, or operational efficiency—along with how you track progress. Explain how you analyze data to make informed decisions, and show your commitment to continuous improvement based on client feedback.

Join Rise to see the full answer
What experience do you have with developing training materials for clients?

Elaborate on your previous experience creating educational resources, like training webinars or documentation. Discuss how you tailor materials to meet clients’ specific needs and how you include interactive components or feedback mechanisms to enhance learning and engagement.

Join Rise to see the full answer
Can you give an example of how you handled a crisis with a client?

Describe a specific crisis situation, detailing your role and actions taken to resolve it. Emphasize communication strategies used, and how you collaborated with internal teams to rectify the issue quickly and effectively. Highlight the positive outcome and the relationship you built afterward.

Join Rise to see the full answer
What do you think are the most important qualities for a Sr. Consultant, Client Success?

Discuss key qualities such as empathy, resilience, strong communication skills, and adaptability. Explain how each quality plays a role in successfully helping clients navigate challenges and how they impact overall client satisfaction and success.

Join Rise to see the full answer
Similar Jobs
Photo of the Rise User
Visa Remote Foster City, California, United States
Posted 7 days ago

Become a pivotal part of Visa's team as a Staff Software Engineer, tackling global payment solutions in a dynamic work environment.

Photo of the Rise User
Posted 7 days ago

Drive impactful partnership opportunities as the Director of B2B Fintech Partnerships at Visa, a leader in the payment technology industry.

Photo of the Rise User
Posted 12 days ago

Join Amity Foundation as a Certified Substance Abuse Counselor III, where you'll play a critical role in mental health rehabilitation for individuals in a transformative community environment.

Photo of the Rise User
Posted 3 days ago

Seeking a skilled Pharmacy Analyst to provide comprehensive analytical support to our Pharmacy Department focusing on operational excellence and compliance.

Photo of the Rise User
Posted 10 days ago

Elevate your career by joining WOONGJIN, Inc. as a Senior SAP FI Module Consultant, utilizing your bilingual skills to enhance client services.

Photo of the Rise User
Nagarro Hybrid Phoenix, Arizona, United States
Posted 13 days ago

Exciting opportunity for a Senior Staff Consultant/Product Owner in an innovative digital product engineering company based in Phoenix, AZ.

As a Senior Manager - Systematic Reviews at Clarivate, you will lead high-performing teams to produce insightful systematic literature reviews for the consulting business.

Join Fred Hutchinson Cancer Center as an Advanced Practice Provider focusing on inpatient immuno-oncology and be part of a renowned team dedicated to cancer treatment and groundbreaking research.

IBM - Avature Remote US, Dallas County, TX; Texas, Coppell, TX
Posted 37 minutes ago

Be a vital part of IBM's team as a Package Consultant, driving innovative solutions in supply chain management and order fulfillment.

Posted 10 days ago

Seeking a Senior Business Analyst to manage business requirements and drive effective communication between business and tech teams in a fully remote role.

Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

11758 jobs
MATCH
Calculating your matching score...
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 21, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!
LATEST ACTIVITY
Photo of the Rise User
Someone from OH, Euclid just viewed Work From Home Union Benefits Rep at Global Elite
Photo of the Rise User
Someone from OH, Cincinnati just viewed Runtime QA Tester II at Aechelon Technology
Photo of the Rise User
Someone from OH, Columbus just viewed Director, VB Learning & Development at Trustmark
Photo of the Rise User
Someone from OH, Loveland just viewed Associate Buyer - Kid's Basics, Uniforms & Dance at Target
F
Someone from OH, Loveland just viewed Senior Buyer - Lifestyle Accessories at Forseven
Photo of the Rise User
Someone from OH, Loveland just viewed Category Manager at Emma – The Sleep Company
Photo of the Rise User
Someone from OH, Cleveland just viewed Graphic Designer (Temporary) at MasterBrand Cabinets LLC
S
Someone from OH, Ottoville just viewed Full Stack Developer at Sunreef Yachts
Photo of the Rise User
Someone from OH, Ottoville just viewed Senior Developer at NRF
P
Someone from OH, Ottoville just viewed Principal Software Developer - TS/SCI at Parsons
F
Someone from OH, Ottoville just viewed Software Developer at Fil
Photo of the Rise User
Someone from OH, Ottoville just viewed Senior Backend Developer - Big Data at LiveRamp
Photo of the Rise User
Someone from OH, Ottoville just viewed Software Developer - Product Analytics (Python) at Autodesk
Photo of the Rise User
Someone from OH, Ottoville just viewed Software Application Developer at Boeing
Photo of the Rise User
Someone from OH, Ottoville just viewed Senior FullStack Developer at CVS Health
Photo of the Rise User
Someone from OH, Ottoville just viewed Senior Software Developer at Cinemark
T
Someone from OH, Ottoville just viewed Full Stack Developer at Talent Worx
B
Someone from OH, Ottoville just viewed Digital Designer/Front-End Developer at Blackbridge
M
Someone from OH, Ottoville just viewed Full Stack Developer (React/NodeJS) at MySigrid
Photo of the Rise User
16 people applied to Apparel merchandiser at DICE