The Sr. Consultant, Client Success is an individual contributor responsible for owning the holistic post-sale Client Services relationship for applicable clients and providing operational solutions in support of growing clients’ business. The Sr. Consultant is a trusted client advocate and works proactively with their client portfolio to enable new capabilities, manage geographic expansion, and promote product adoption. The role requires a high level of professionalism, leadership and interpersonal skills to manage relationships with a variety of internal and client stakeholders.
This role is an exciting opportunity to be at the forefront of Visa’s Client Success transformation by partnering closely with key Visa clients to maximize their benefits realization and value from Visa products through optimizing their performance. Working in conjunction with Account Team members from Sales and Product, you will proactively drive Client Success outcomes in alignment with Visa’s business agenda as detailed in the Sales Account Plan. The individual will also define and deploy client support and service implementation strategies, including automated tools and capabilities to enhance the client experience, that drive value for our clients and support Visa’s strategy.
This role serves as a functional specialist, located in the North America region and reporting to the Sr. Director on the North America Enablers team. The position will support issuing and / or acquiring lines of business for complex global and / or multi-regional enablers with business operations in North America. Additional lines of business and customers may be added, and customer assignments may change over time.
Essential Functions
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
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At Visa, we're looking for a passionate Sr. Consultant, Client Success based in Ashburn to elevate our post-sale Client Services. This role is crucial in fostering relationships with our clients and ensuring they experience maximum value from our products. As a Sr. Consultant, you'll dive deep into clients' needs, empowering them to adopt new capabilities and expand geographically while enhancing their operational efficiency. Your leadership and interpersonal skills will shine as you collaborate with internal teams to implement strategies that benefit our clients and promote smoother adoption of Visa solutions. Picture yourself leading initiatives that not only drive client satisfaction but also optimize performance through innovative education and automated tools. You'll serve as a trusted advocate, guiding clients through our Visa ecosystem to realize their business goals. We believe in an engaging workplace, and this role offers a chance to make a real impact while working alongside inspiring colleagues. If you’re ready to play a vital role in Visa’s transformation and help our clients succeed, we want to hear from you!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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