Sr. Data & Insights Consultant - job 17 of 19

As a Senior Data & Insights Consultant, your primary responsibilities include owning the analytical function for GTM business performance metrics, both periodic and ad hoc. You’ll manage executive reporting suites to ensure timely and accurate delivery, define key metrics in collaboration with product owners, and create performance dashboards that visualize internal GTM metrics. Additionally, your role will involve coordinating with strategic business partners to understand their needs and effectively communicate analyses through presentations.

To excel as a Senior Data & Insights Consultant in our Miami office, you should possess a strong background in analytics, with proficiency in tools like Tableau and Power BI. A degree in a relevant field such as data science, statistics, or business analysis is typically required. Additionally, you should have experience in a similar role that involves creating dashboards, executing end-to-end analyses, and presenting insights to varied stakeholders across the organization.

In this role, the Senior Data & Insights Consultant will conduct comprehensive analyses involving operational and business opportunities. You will analyze sales data, client care metrics, and CRM performance, with an emphasis on identifying inconsistencies and data quality issues. You’ll perform both periodic and ad hoc analyses to derive insights that pave the way for best-in-class performance in our payments platforms.

As a Senior Data & Insights Consultant, you’ll utilize various analytical tools and technologies including Tableau and Power BI for dashboard creation. Your work will also involve managing large datasets in a Big Data environment, ensuring efficient functional data repositories. Collaboration with different stakeholders will require familiarity with multiple data sources and reporting systems relevant to GTM business metrics.

The position of Senior Data & Insights Consultant offers a hybrid work environment, allowing flexibility in your work schedule. You can expect to collaborate closely with team members and stakeholders in the office while enjoying the freedom to work remotely. This setup provides the perfect balance for enhancing productivity while fostering collaboration and communication within the team.

When analyzing large datasets, I begin by understanding the end goals of the analysis. I organize the data, ensuring quality by addressing inconsistencies and gaps. Utilizing tools like SQL or Python, I dive into exploratory data analysis, seek out patterns, and visualize findings using software like Tableau, so insights are easily communicable to stakeholders.

In my previous role, I found discrepancies in customer feedback data that highlighted an issue with service delivery. By presenting this analysis to management, I showcased an area for improvement. This led to operational changes that significantly enhanced customer satisfaction rates and decreased complaint numbers.

I ensure accuracy in my reports by implementing strict data validation processes. I cross-check critical metrics with source data, and I utilize automation tools to track changes in data over time. Additionally, I believe in peer reviews as a key step before any report is finalized to catch any errors before distribution.

For GTM business performance, I typically focus on key metrics such as sales growth rates, customer acquisition costs, client retention rates, and performance of service touchpoints. These metrics provide insights into overall health and effectiveness of the business strategy, directly correlating to the client experience.

I have significant experience in designing dashboards in both Tableau and Power BI. My focus is on creating user-centric dashboards that clearly communicate key metrics. I believe in utilizing a logical layout and interactive features to guide users through the data while ensuring it aligns with strategic goals.

I approach working with stakeholders by initiating thorough discussions to understand their objectives and the specific insights they seek. I ask clarifying questions and often present mock-ups to ensure alignment with their expectations. Maintaining constant communication helps to ensure that the analysis remains relevant and actionable.

When presenting complex data to non-technical stakeholders, I focus on clear storytelling. I break down complex data sets into key takeaways, using visual aids like graphs and infographics to illustrate points. I use relatable language and ensure my presentations highlight how the data impacts their specific areas of interest.

A common challenge I’ve faced is dealing with incomplete data. I prioritize issues by assessing the impact on the analysis and seek to reconcile unknowns through secondary research or collaboration with data owners. Adopting a proactive approach helps in creating robust solutions that enhance the reliability of insights.

I stay updated by actively following industry blogs, attending webinars, and participating in networking groups dedicated to data analytics. I also experiment with new tools and techniques through online courses to broaden my understanding and refine my skills in data visualization and analysis.

Data plays a critical role in enhancing customer experiences in payments platforms by providing insights into user behaviors and preferences. Analyzing transaction patterns allows companies to personalize services, promptly address customer inquiries, and identify areas for innovation, ultimately leading to improved satisfaction and loyalty.