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Sr. Manager, Events and Video Production Operations - job 6 of 20

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Visa Corporate Technology Support has embarked on a significant transformation, rethinking how we provide operational support for the services we deliver to our end users. As part of this strategy, we are aligning operational functions into a single area focused on providing world-class support. The Sr. Manager, Events and Video Production Operations leads the Events and Video Production Support team, ensuring seamless end-to-end event operations, including live streaming, video production, and on-site support. This role oversees coordination with Executive IT and external vendors to deliver high-quality, impactful events. The Senior Manager will be responsible for developing and implementing strategies, managing the team, and ensuring overall customer satisfaction.

This role places the successful candidate at the forefront of end-user interactions. This position requires technical versatility, strong customer service skills, and the ability to work efficiently in a dynamic, fast-paced environment.

Key Focus Areas:

Exceptional Customer Service: Actively engage with end users ensuring their issues and requests are addressed with professionalism, empathy, and efficiency.
Proactive Problem Solving: Identify issues before they escalate, using strong analytical and diagnostic skills to minimize downtime and ensure high-quality service delivery.
Technology Optimization: Continuously refine and improve support processes, adopt best practices, and seek opportunities to enhance the end-user computing environment.

Essential Functions

Team Management:
- Manage and mentor the Events and Video Production team, fostering a collaborative and high-performance culture.
- Develop and implement strategies for scalable, high-quality event support.
- Act as the primary escalation point for complex event or production challenges.
Collaboration:
- Collaborate with Executive IT on high-profile executive events to ensure technical readiness and seamless execution.
- Coordinate with external vendors to manage budgets, vendor contracts, and service-level agreements (SLAs).
Operational Oversight:
- Oversee the planning, execution, and post-event analysis of all events and video productions.
- Monitor team metrics, identify areas for improvement, and ensure customer satisfaction.
- Ensure all events meet the organization's standards for quality and impact.
Budget and Vendor Management:
- Oversee budget management, ensuring cost-effective and efficient use of resources.
- Negotiate and manage vendor contracts, ensuring adherence to service-level agreements.
Technical Expertise:
- Stay updated with the latest trends and technologies in event operations and video production.
- Ensure the team is equipped with the necessary tools and skills to deliver high-quality events.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$102500 / YEARLY (est.)

min

max

$85000K

$120000K

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What You Should Know About Sr. Manager, Events and Video Production Operations, Visa

At Visa Corporate Technology Support, we're on an exciting journey to reshape how we provide operational support for the exceptional services we offer our users. As the Sr. Manager, Events and Video Production Operations, you'll take the lead in guiding a talented team dedicated to delivering seamless event experiences. Your primary responsibility will involve overseeing end-to-end operations for live streaming and video production, ensuring that every event is executed with the utmost quality and style. You'll collaborate closely with Executive IT and external vendors, crafting high-impact events that leave a lasting impression. We’re looking for someone who thrives in a fast-paced environment, bringing technical versatility and stellar customer service skills to the table. Your role will revolve around developing innovative strategies, managing a diverse team, and keeping customer satisfaction at the forefront of what you do. You'll be proactively identifying potential issues before they escalate, ensuring smooth operations, and continuously refining processes for optimal performance. If you have a passion for problem-solving and a desire to enhance user experiences, this position is perfect for you. With a blend of strategic oversight and hands-on work, you’ll play a pivotal role in the success of our events and video productions. Embrace the opportunity to work in a dynamic, hybrid setting, where your contributions will directly impact the quality of services offered to our end users. Come join us at Visa, where your expertise will help establish us as a leader in event and production support!

Frequently Asked Questions (FAQs) for Sr. Manager, Events and Video Production Operations Role at Visa

What are the key responsibilities of the Sr. Manager, Events and Video Production Operations at Visa?

The key responsibilities of the Sr. Manager, Events and Video Production Operations at Visa include leading the Events and Video Production Support team, ensuring seamless execution of events from planning to post-event analysis, overseeing coordination with Executive IT and external vendors, managing team performance metrics, and actively engaging with end users to ensure their needs are met with high-quality service.