Sr. Manager, Events and Video Production Operations - job 9 of 20

The Sr. Manager, Events and Video Production Operations at Visa is responsible for overseeing the entire event management process, including live streaming and on-site support. This position involves managing a dedicated team, collaborating with Executive IT for high-profile events, coordinating with external vendors, ensuring customer satisfaction, and continuously improving support processes.

To be a strong candidate for the Sr. Manager, Events and Video Production Operations at Visa, you should have a background in event management or video production, strong customer service skills, technical expertise in relevant technologies, and proven leadership abilities with a focus on teamwork and collaboration.

The Sr. Manager, Events and Video Production Operations at Visa ensures high-quality event execution by closely monitoring team performance metrics, coordinating with executive stakeholders, managing vendor contracts, and conducting post-event analysis to refine future processes.

An ideal Sr. Manager, Events and Video Production Operations at Visa should possess exceptional leadership qualities, strong problem-solving skills, and the ability to adapt to a dynamic environment. Candidates should excel in communication, customer service, and technical proficiency relevant to event operations.

Yes, experience in video production is important for the Sr. Manager, Events and Video Production Operations role at Visa, as the position requires overseeing video production as part of event support and ensuring that technical aspects meet response quality standards.

When answering about your experience managing event production teams, focus on specific examples where you led a team through a successful event. Share details about how you motivated team members, handled challenges, and ensured everything ran smoothly to showcase your leadership and organizational skills.

In your response to handling unexpected challenges during an event, highlight a specific incident where you had to think on your feet. Describe the problem, your thought process, and the steps you took to resolve the situation while maintaining a positive experience for the attendees.

Discuss your approach to budgeting by explaining how you estimate costs, prioritize expenses, and monitor spending throughout the event planning process. Use an example to illustrate how your budgeting strategies led to cost-effective solutions.

To express how you ensure effective communication with vendors, elaborate on your methods for establishing clear expectations and fostering strong relationships. Mention experiences where proactive communication led to successful outcomes and minimized potential misunderstandings.

When assessing the success of an event, mention key metrics you consider, such as attendee feedback, engagement levels, and adherence to timelines and budgets. Sharing a specific example will illustrate how your evaluations have led to improvements in future events.

Explain your techniques for keeping your team motivated during high-pressure events, such as fostering open communication, recognizing individual contributions, or having contingency plans. Provide an example where these techniques were effective.

Discuss specific technology tools you consider essential for successful event management, emphasizing their roles in planning, execution, and post-event analysis. Mention experiences where these tools helped streamline processes or enhance attendee engagement.

In prioritizing tasks during a large-scale event, describe your approach to evaluating urgency versus importance. Share a method you have used to create a task list that keeps the team focused on the most critical activities.

Discuss your belief in the importance of customer service in event management by mentioning its impact on attendee experience and overall event success. Provide examples of how excellent customer service has led to positive feedback and repeat attendance.

Explain the importance of post-event analysis in your planning process, detailing how it informs future strategies. Share how you gather feedback, evaluate metrics, and apply learnings to subsequent events to demonstrate your commitment to continuous improvement.