Sr. Manager, Events and Video Production Operations - job 17 of 20

The Sr. Manager, Events and Video Production Operations at Visa is responsible for overseeing the entire event operation process, including live streaming and video production. This entails managing a dedicated team, collaborating with Executive IT for high-profile events, coordinating with external vendors, and ensuring all events meet the organization’s quality standards. The manager must also proactively solve problems, oversee budget management, and optimize support processes to enhance overall customer satisfaction.

To be successful as a Sr. Manager, Events and Video Production Operations at Visa, candidates should possess solid experience in event management and video production. A background in technical support, excellent leadership skills, and a strong focus on customer service are crucial. Additionally, relevant certifications in event management or audiovisual production may enhance a candidate's qualifications, alongside experience in technical troubleshooting and vendor management.

The Sr. Manager, Events and Video Production Operations plays a pivotal role in enhancing customer satisfaction by ensuring seamless execution of events and addressing end-user requests with professionalism and efficiency. By implementing proactive strategies for problem-solving and continuously optimizing support processes, the manager can reduce downtime and improve the overall experience for attendees, thereby reinforcing Visa's commitment to high-quality service.

Critical skills for the Sr. Manager, Events and Video Production Operations role at Visa include exceptional customer service, advanced technical knowledge in event production, strong leadership capabilities, and excellent problem-solving skills. Additionally, the ability to manage budgets and vendor contracts while effectively analyzing team metrics is essential to ensure that events achieve their intended quality and impact.

The work environment for the Sr. Manager, Events and Video Production Operations at Visa is fast-paced and dynamic, given the nature of event management and production. This hybrid role allows for flexibility, with confirmation of in-office days provided by the hiring manager. Collaboration with cross-functional teams, interaction with executive staff, and frequent vendor communications contribute to an engaging and collaborative workplace atmosphere.

In answering this question, it's crucial to highlight specific examples that demonstrate your experience in managing complex events. Discuss your role in logistical planning, team management, and how you ensured the event aligned with the company’s objectives. Showcase your problem-solving skills by mentioning challenges encountered and how you overcame them.

To effectively respond, share your organizational strategies, such as using digital tools for tracking tasks and setting deadlines for each event. Emphasize your ability to remain flexible and adapt to changing priorities while maintaining clear communication with your team to ensure everyone is aligned.

Discuss your process, which may involve pre-production planning, coordinating with technical teams, and testing equipment before the event. Emphasize your attention to detail and how you gather feedback post-event to continuously improve production quality.

Exhibit your conflict resolution skills by explaining how you maintain professionalism and open communication with vendors. Discuss specific instances where you've successfully navigated disputes, the strategies used to find common ground, and how you maintained effective working relationships even after challenges.

Outline key performance indicators you use to measure event effectiveness, such as attendee satisfaction scores, budget adherence, and technical reliability. Explain the importance of each metric and how they drive your continuous improvement process.

Provide a specific example that showcases your problem-solving capabilities and quick thinking in high-pressure situations. Discuss your approach to assessing the situation, communicating with your team, and implementing a solution while keeping the event on track.

Share your commitment to staying updated on industry trends and technologies. Talk about specific tools or platforms you have used or are currently exploring, and how you believe they could enhance Visa's event operations and user experience.

Discuss leadership techniques you implement to foster a positive work environment, such as setting clear expectations, providing regular feedback, and encouraging professional development opportunities. Share any specific initiatives you’ve led to boost morale and teamwork.

Outline your experience with creating and adhering to budgets. Share specific strategies such as negotiating contracts with vendors, tracking expenses, and conducting post-event reviews to assess financial performance and derive insights for future events.

Explain the importance of collecting and analyzing customer feedback following events. Talk about methods you use to gather this information and how it drives your decision-making to enhance future events and meet user needs.