Sr. Manager - job 5 of 26

As a Sr. Manager at Visa Technology & Operations LLC, you'll be responsible for monitoring processing, ensuring timely execution, resolving issues, running problem bridges, and facilitating maintenance activities. You'll also lead a team, ensuring adherence to guidelines and continuously identifying improvement opportunities.

To excel as a Sr. Manager at Visa Technology & Operations LLC, applicants should have substantial experience in a similar role, strong problem-solving skills, experience with root cause analysis, and a proven track record in team supervision and project management.

Yes, the Sr. Manager position at Visa Technology & Operations LLC may require domestic travel up to 5%-10% of the time, allowing you to engage with various teams and stakeholders as necessary.

In this role, you will provide 24x7 on-call support as per the roster, ensuring that any critical issues are addressed promptly, and maintaining the operational integrity of our services.

As a Sr. Manager at Visa Technology & Operations LLC, you will supervise a talented team of Sr. Site Reliability Engineers and Staff Site Reliability Engineers, guiding their work and fostering a collaborative environment.

In interviews, highlight any relevant experience, detailing specific tools and methods you've employed for monitoring. Mention how you quickly identify anomalies and drive solutions.

Explain your collaborative approach to problem-solving and provide examples of successful resolutions. Discuss how you facilitate open communication and teamwork to address issues.

Share specific techniques you have used, such as the 5 Whys or Fishbone Diagrams, and provide examples of outcomes that resulted from your analyses.

Discuss your leadership philosophy, how you motivate your team, your approach to mentoring, and how you manage conflict within the team.

Discuss your approach to task prioritization, possibly using frameworks like Eisenhower Matrix or Agile methodologies, and provide examples of when this has been effective.

Focus on a specific project, explaining the process you followed to implement change, the challenges you faced, and the measurable impact it had on operations or team efficiency.

Detail your experience with on-call support, how you prepare for it, and an instance where you successfully resolved a critical issue during your on-call hours.

Explain your methods for ensuring compliance, including staff training, regular audits, and examples of adapting to changes in guidelines.

Discuss your approach to continuous improvement, including gathering team feedback, performing analyses, and implementing changes. Provide specific successes you've had.

Describe your strategies for knowledge sharing, such as documentation practices, training sessions, and ensuring continuity when team members change roles or depart.