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Sr. Manager, MS Delivery - job 5 of 25

The U.S. Client Marketing team, part of the North America Marketing organization, is experiencing significant growth and expanding its Marketing Services Delivery Team. This team is tasked with designing and implementing comprehensive marketing campaigns for U.S. Clients, which include issuers, fintechs, merchants, cobrands, and processors. The scope of these campaigns encompasses research and insights, campaign development and strategy, creative design and execution, channel planning and deployment, as well as reporting and measurement. 

The Senior Manager will oversee Client marketing engagements, lead a team of Delivery Leads, and manage strategic projects aimed at enhancing operational efficiencies.

Additional 

No Relocation package is available

No immigration support for this role will be available

Essential Functions

  • Nurture and lead team of Delivery Leads responsible for delivering on Marketing Services pillars – e.g., research& insights, marketing strategy, campaign development, campaign delivery, & optimization and campaign measurement
  • Serve as marketing strategy and campaign management expert for the Marketing Services Delivery team; work across the business (Legal, Global, North America and US Client Marketing) to capture and transfer payments marketing knowledge, insights, and best practices
  • Identify and develop scalable delivery frameworks to improve speed to market, ensure work is delivered efficiently and executed flawlessly
  • Provide marketing thought leadership and expert project management skills to develop and implement marketing programs on behalf of Clients – e.g., research& insights, marketing strategy, campaign development, campaign delivery & optimization and campaign measurement
  • Establish a collaborative feedback loop with Business Development and other key delivery stakeholders, champion continuous improvement of Sales x Delivery working model
  • Prioritize and monitor the work of Delivery Leads responsible for implementing marketing programs, ensuring they execute with excellence
  • Assist in developing processes to enhance working model with internal/external stakeholders to improve speed to market while ensuring strategy/creative output reflects Visa payments marketing expertise and aligns to Client program objectives
  • Nurture, grow and deepen Client relationships; establish US Client Marketing as preferred payments marketing partner of choice among our clients
  • Manage the implementation of Client engagements; identify value-add opportunities and recommend process enhancements to improve future performance
  • Evaluate post-engagement Client survey scores; collaborate with team to identify and implement enhancements to improve future performance

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$115000 / YEARLY (est.)
min
max
$100000K
$130000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Manager, MS Delivery, Visa

If you're looking for an exciting opportunity to lead and innovate in the marketing field, then the Sr. Manager, MS Delivery position at our company in San Francisco is perfect for you! Join our rapidly growing U.S. Client Marketing team, which is part of the North America Marketing organization. Your role will center around designing and implementing dynamic marketing campaigns for an array of clients, including issuers, fintechs, merchants, cobrands, and processors. This position is all about collaboration and creativity, as you'll work closely with Delivery Leads and a variety of stakeholders across departments. You'll have the chance to put your marketing strategy skills to the test by overseeing the development of research, insights, and campaign management. Your experience will be invaluable in optimizing campaign delivery and measurement to drive operational efficiency as you nurture client relationships and turn them into long-lasting partnerships. If you're a strategic thinker with a knack for leading teams and delivering on marketing excellence, we'd love to have you on board. A hybrid work model provides you with flexibility, and we can’t wait to help you grow professionally while making an impactful contribution to our exciting future!

Frequently Asked Questions (FAQs) for Sr. Manager, MS Delivery Role at Visa
What are the key responsibilities of the Sr. Manager, MS Delivery at our company?

As the Sr. Manager, MS Delivery, you will lead a team of Delivery Leads focused on delivering marketing services that encompass research, campaign development, strategy, and execution. You'll be responsible for enhancing operational efficiencies and managing strategic projects, ensuring work is executed with excellence and aligns with client objectives.

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What qualifications are required for the Sr. Manager, MS Delivery position in San Francisco?

Candidates for the Sr. Manager, MS Delivery role should possess extensive experience in marketing strategy, project management, and team leadership. Ideally, you will also have a strong background in campaign measurement and optimization, as well as a proven track record of developing scalable frameworks to improve efficiency.

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How does the Sr. Manager, MS Delivery support client relationships?

In the Sr. Manager, MS Delivery role, nurturing and deepening client relationships is crucial. You'll work to establish our marketing team as the preferred partner by understanding client needs and managing the implementation of marketing programs that align with their objectives.

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Can you explain the hybrid work model for the Sr. Manager, MS Delivery role?

The Sr. Manager, MS Delivery position is a hybrid role, which means you'll have the flexibility to split your time between working in the office and remotely. The exact expectation for in-office days will be confirmed with your hiring manager, giving you autonomy while staying connected with your team.

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What opportunities for career growth exist in the Sr. Manager, MS Delivery position?

Joining as the Sr. Manager, MS Delivery opens doors for significant career growth. You will gain exposure to various facets of client marketing and have the opportunity to mentor other professionals, enhancing your leadership skills and paving the way for further advancement within our organization.

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Common Interview Questions for Sr. Manager, MS Delivery
Can you describe your experience with campaign development and delivery?

In responding, highlight specific campaigns you've developed, detailing your role in strategy creation, execution, and measurement. Discuss the results and what you learned from the experiences.

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How do you prioritize projects when managing a diverse workload?

Explain your method for assessing project urgency and importance, and mention tools or frameworks you use to keep tasks organized. Providing an example can illustrate your approach effectively.

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What strategies do you use to nurture client relationships?

Talk about your proactive communication methods, understanding client needs, and how you ensure client satisfaction. Share any specific examples of how you turned challenging situations into productive partnerships.

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How do you measure the success of marketing campaigns?

Discuss the key performance indicators (KPIs) you track and the techniques you use to analyze data. Offer a past example where you used metrics to drive improvements in campaign performance.

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Can you give an example of how you've led a team to achieve a goal?

Share a specific instance where your leadership played a crucial role in the team's success. Highlight the actions you took, the challenges faced, and the outcome of the project.

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What role does collaboration play in your working style?

Emphasize your belief in open communication and teamwork. Share how you've collaborated with cross-functional teams in past projects and the positive impacts of those interactions.

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Describe a challenging project you managed and how you overcame obstacles.

Identify a challenging project and focus on the specific issues that arose. Detail the steps you took to address the challenges and the lessons you learned from the experience.

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How do you stay updated with the latest trends in marketing?

Mention the resources you use, such as industry publications, webinars, or networking events. Show your commitment to continuous learning and how you apply new insights in your work.

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What is your approach to developing scalable delivery frameworks?

Discuss your strategic thinking process and any documented frameworks you have implemented in previous roles. Provide an example of how a framework you developed significantly improved efficiency.

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Why do you want to work as a Sr. Manager, MS Delivery at our company?

Articulate your enthusiasm for the company's vision, culture, and the opportunity to lead impactful marketing initiatives. Connect your personal goals to the company's mission and growth trajectory.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 22, 2025

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