Sr. Manager, Product and Portfolio Operations - job 17 of 21

As a Senior Manager in Product and Portfolio Operations at Visa, you will be responsible for overseeing change management and program management initiatives across the Value-Added Services organization. This includes leading strategic projects aimed at transforming product lifecycle practices, identifying continuous improvement opportunities, and developing training programs for product managers. You'll also facilitate collaboration among various business units and help communicate transformation strategies across the organization.

To successfully land the Senior Manager, Product and Portfolio Operations position at Visa, candidates should have over ten years of experience in product management, delivery, and operations within a consulting firm or similar environment. Strong leadership skills, especially in change management and consensus building, are essential. Familiarity with product lifecycle management processes and a proactive approach to fostering a culture of collaboration and innovation will set you apart. Relevant educational credentials in business or technology can also be advantageous.

The Senior Manager, Product and Portfolio Operations plays a crucial role in aligning Visa’s product offerings with its overall vision of being the best way to pay and be paid for everyone, everywhere. By driving change management initiatives and implementing effective product lifecycle strategies, you will directly influence the success of Visa’s innovative products and services, ensuring they are delivered seamlessly to clients across the globe.

Success in the Senior Manager role at Visa hinges on several key skills. Strong leadership abilities and consensus-building skills are paramount to guide a diverse team. Additionally, proficiency in change management techniques, program management expertise, and a solid understanding of product lifecycle practices are essential. Excellent communication skills will enable you to foster collaboration across different teams and regions, while your strategic thinking will help drive impactful transformation initiatives.

Visa's hybrid work model for the Senior Manager, Product and Portfolio Operations role offers flexibility in your working environment. While specific expectations on in-office days will be confirmed by your Hiring Manager, you can anticipate a blend of remote work and face-to-face collaboration in the office. This model not only promotes work-life balance but also allows for dynamic interactions with your team to drive innovation.

When asked about your experience with change management, it's important to highlight specific projects you've led. Discuss how you identified needs for change, involved stakeholders, and overcame resistance. Use examples that showcase your problem-solving skills and emphasize successful outcomes.

Prioritization is key in a managerial role. Explain your approach to evaluating project importance based on impact and urgency. Share tools or techniques you use, like project management software, to organize and track tasks while ensuring alignment with team goals.

Discuss methods you employ to facilitate collaboration, such as regular cross-functional meetings, team-building activities, or communication platforms. Highlight your ability to nurture relationships and ensure open channels for feedback and ideas.

In your response, detail how you assess training needs and create tailored programs. Mention how you incorporate various learning styles and career stages, ensuring that the content is relevant and engaging for participants.

To answer this, describe the metrics you're familiar with, such as KPIs or performance indicators related to change management outcomes. Emphasize your experience in iterating on initiatives based on data-driven results to enhance effectiveness.

Provide a specific example that outlines the problem, your action steps, and the transformative results achieved. Focus on the impact of your leadership and the collaboration involved in the process for a compelling story.

Highlight your empathetic approach to understanding concerns and addressing them through open dialogue. Discuss how you build trust and encourage feedback while reinforcing the benefits of change to foster a positive, receptive environment.

Share your belief in the value of mentorship for knowledge transfer and skill development. Discuss how you have supported mentorship initiatives in your past roles, showcasing examples of successful connections between mentor-mentee relationships.

Explain your strategy for clarity and transparency. Discuss involving key stakeholders in early planning stages, selecting appropriate channels for various audiences, and keeping messages consistent to ensure everyone understands their roles in the initiative.

Address current industry trends such as AI integration, customer-centric development, or Agile methodologies. Demonstrate your awareness of how these trends can impact Visa's product offerings and your readiness to adapt to them as a leader.