Sr. Product Manager, Fraud and Risk Solutions - job 1 of 21

The Sr. Product Manager at Visa is responsible for managing the daily operations of merchant-facing fraud and risk solutions. This includes analyzing product performance through data and client feedback, ensuring effective communication of findings, leading client interactions, and promoting risk solution adoption internally. You'll be the advocate for our clients, overseeing the development of documentation and implementation guides that directly enhance client satisfaction.

Successful candidates for the Sr. Product Manager position at Visa should possess excellent communication and analytical skills. The ability to quickly grasp complex concepts, translate them into accessible summaries, and manage multiple projects is key. Additionally, strong interpersonal skills to engage with clients effectively and creativity in problem-solving are vital to meeting client needs and ensuring satisfaction.

The Sr. Product Manager plays a crucial role in enhancing client satisfaction by performing in-depth analyses to uncover insights, gathering client feedback to influence product development, and creating detailed documentation that aids clients in utilizing product features. By conducting live sessions and providing comprehensive implementation support, the manager ensures a seamless experience for clients.

The work environment for a Sr. Product Manager at Visa is hybrid, allowing for a blend of remote work and in-office collaboration in Austin. This flexibility helps you manage your work-life balance while still maintaining strong communication and support with your team. Moreover, occasional travel may be required for client site visits and industry events.

As a Sr. Product Manager at Visa, there are substantial opportunities for professional development and growth. You will be at the forefront of shaping product strategy and execution, gaining valuable insights into client needs that can propel your career. Networking opportunities at industry events and collaboration with experienced colleagues also contribute to your growth within the organization.

The most critical aspect is understanding and prioritizing client needs through effective communication and detailed data analysis. Being able to gather insights and translate them into actionable steps for product improvement is key to delivering value.

Handling feedback requires an open mindset. I believe in actively listening to client concerns and using their insights to make informed improvements while communicating the changes clearly to them, showing that we value their input.

Certainly! I once led a product implementation project where I coordinated multiple teams, engaged with clients for feedback, and ensured timely delivery. By maintaining regular communication and adapting to challenges, we successfully launched the product and exceeded client expectations.

I primarily use tools such as Excel, SQL, and various data visualization software to analyze and present data. I find that these tools effectively help me in uncovering insights that drive product strategy.

My approach involves first deeply understanding the product features and client use cases. I gather input from stakeholders and utilize clear, concise language to create documentation that is user-friendly and thorough.

I employ a combination of urgency and impact assessment. By evaluating the needs of clients and aligning them with business goals, I prioritize projects that will drive the most value while ensuring deadlines are met.

To promote new products internally, I create engaging presentations that highlight benefits and usage scenarios. I believe in building relationships with key stakeholders and providing them with the necessary tools and information to champion the product within their teams.

I stay updated by regularly reading industry publications, attending seminars, and networking with professionals in the field. This helps me identify emerging trends that can influence product development.

I would first investigate the specific issues raised by the clients and ensure I clearly understand their perspective. Then, I would work on addressing the concerns, communicate our resolution plans effectively, and keep the clients informed of our improvements.

I am motivated by the challenge of solving complex problems and the opportunity to create solutions that make a difference in clients' businesses. Seeing the positive impact of our solutions drives my passion for continuous improvement.