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Sr. Site Reliability Engineer - job 28 of 50

Our systems and applications are exceedingly available and exceptionally performing. We are into the business, which touch everyone’s pocket if card is being used for transaction. Those transactions are happening within fraction of seconds. In addition, within a second, thousands of transactions happen concurrently. Our service is not limited to one junction we are in 200+ countries.  

Security is our prior concern. We develop an environment, which is reliable for transactions happening more than a trillion in value. Millions of cyberattacks is always challenging and give us more confidence to make our environment more assured. Availability is ensuring to security. Our environments are available round the clock. As technology is changing day by day, we believe in continuous enhancement of ourselves and like to deep dive of present-day knowledge.

We seek an experienced IT professional to join us as a Senior Site Reliability Engineer, working in the Product Reliability Engineering function who will:

  • Perform day-to-day site reliability engineering functions including Maintenance and incident resolution for all applications, products, and services – including debit, prepaid and risk lines of business.

  • Perform ongoing-Proactive analysis of various authorization, Api and UI based applications to detect potential problems and actively engage & facilitate the discussion to find the best possible solution.

  • Work under direct supervision to ensure on-time delivery of projects, and production support plans for upgrades, enhancements, and deployments.

  • Work closely with service partners such as product development, engineering teams to seamlessly implement the innovative solutions to improve the reliability, scalability, and efficiency.

  • Assist in automating the routine tasks and processes to improve overall efficiency and reduce human errors.

  • Actively participate in troubleshooting activities and SWAT calls and drive investigation towards swift resolution.

  • Build comprehensive and robust documentation repositories that can facilitate knowledge transfer among L1-L2 peers.

  • Assist the team with implementing GenAI and machine learning trends to continuously optimize the application reliability and efficiency.  

  • Work with observability team to design and implement the modern Visa observability solutions such as Anomaly detection, operations intelligent platform (OIP), Fault Isolation tool (FIT) across all Verifi products.

  • Participate in on-call roster to support business including off-hours. 

  • Self-motivated, and have excellent interpersonal and communication skills.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Sr. Site Reliability Engineer, Visa

At our company, we pride ourselves on being leaders in providing secure, high-performance systems and applications, and we're searching for a passionate Senior Site Reliability Engineer to join our dynamic team in Ashburn! If you enjoy tackling complex challenges where every second counts, you're in the right place. In our fast-paced environment, where transactions are happening at lightning speed across more than 200 countries, reliability and security are paramount. As a Senior Site Reliability Engineer, you’ll be at the forefront of maintaining and optimizing our applications to handle trillions of dollars in transaction value while ensuring they're resilient against millions of cyber threats. You’ll dive deep into proactive analysis for various applications, implementing innovative solutions alongside product development and engineering teams. The role encompasses everything from troubleshooting and incident management to automating routine tasks for enhanced efficiency. Your expertise will help create robust documentation and facilitate knowledge transfer among your peers. Plus, you'll have the exciting opportunity to leverage GenAI and machine learning to optimize our application reliability. This hybrid position offers flexibility while ensuring you’re part of a collaborative culture where your contributions truly matter. Join us in shaping the future of secure transactions worldwide!

Frequently Asked Questions (FAQs) for Sr. Site Reliability Engineer Role at Visa
What are the key responsibilities of a Senior Site Reliability Engineer at our company?

As a Senior Site Reliability Engineer at our company, your primary responsibilities will include performing day-to-day site reliability engineering functions, managing incident resolution for diverse applications, and conducting proactive analyses to identify potential issues. You'll work closely with various teams to implement solutions that enhance reliability and efficiency, while also automating routine tasks to reduce human errors. Additionally, you will be involved in troubleshooting and documentation efforts to support your peers effectively.

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What qualifications are needed for the Senior Site Reliability Engineer position at our company?

To succeed as a Senior Site Reliability Engineer at our company, candidates should possess a strong background in IT, particularly in site reliability engineering, with experience in maintaining applications and incident management. Familiarity with automation tools and practices is essential, along with knowledge of machine learning and observability solutions. Excellent communication skills and a self-motivated attitude are critical for collaborating effectively with cross-functional teams and contributing to the security and reliability of our systems.

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How does the Senior Site Reliability Engineer contribute to security at our company?

In the role of Senior Site Reliability Engineer at our company, you'll play a significant role in enhancing system security by actively engaging in troubleshooting, implementing innovative solutions, and analyzing applications for vulnerabilities. As you work with engineering teams, you will help build a robust security framework that safeguards client transactions, thus ensuring business continuity and uptime in a dynamic cyber environment.

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What kind of team will I be working with as a Senior Site Reliability Engineer?

As a Senior Site Reliability Engineer at our company, you'll collaborate closely with a team of dedicated professionals from various departments including product development, engineering, and observability teams. This cross-functional approach fosters a collaborative environment where you can share insights, learn from others, and contribute to a collective goal of ensuring application reliability and efficiency while delivering exceptional value to our customers.

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What is the work environment like for the Senior Site Reliability Engineer position?

The work environment for the Senior Site Reliability Engineer position at our company is hybrid, offering a blend of in-office collaboration and remote flexibility. This setup promotes a healthy work-life balance while enabling you to participate in essential teamwork and knowledge sharing, ensuring ongoing professional development and engagement within our vibrant community.

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Common Interview Questions for Sr. Site Reliability Engineer
Can you describe your experience with incident management in site reliability engineering?

When answering this question, highlight specific incidents you've managed in previous roles, detailing the processes you followed to resolve them. Discuss the tools you used for monitoring and alerting and how you collaborated with teams to ensure effective and immediate incident resolution.

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How do you approach automation in your daily tasks as a Senior Site Reliability Engineer?

In your answer, showcase your understanding of automation tools and methodologies. Discuss how you've previously identified manual tasks ripe for automation, the tools you implemented, and the impact these changes had on overall efficiency and error reduction.

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What strategies do you employ to ensure robust application performance?

Talk about your experience with monitoring performance metrics, using application performance management tools, and the proactive steps you've taken to identify potential bottlenecks. Provide examples of how you’ve improved application performance through optimizations.

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How do you stay updated with the latest trends in technology related to site reliability engineering?

Demonstrate your commitment to continuous learning by discussing resources you utilize, such as industry conferences, webinars, and online courses. Mention specific books or influential figures whose work you follow to keep up with advancements in site reliability and automation tools.

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How do you handle high-pressure situations, especially during system outages?

Explain your approach to remaining calm under pressure, emphasizing communication and collaboration with your team. Discuss how you prioritize tasks during emergencies and any protocols you follow to ensure clear, actionable responses to restore service.

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What role does documentation play in site reliability engineering for you?

Emphasize the importance of thorough documentation in sharing knowledge and maintaining continuity within teams. Discuss how you approach creating and maintaining documentation, including incident reports, system architectures, and troubleshooting guides for future reference.

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Can you provide an example of a significant problem you solved in your previous role?

Be prepared to discuss a specific challenge you faced, detailing the context, your thought process, the actions you took, and the end results. Focus on the skills and strategies you used to navigate and resolve the issue effectively.

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How do you prioritize tasks as a Senior Site Reliability Engineer?

Explain your methodology for prioritization, such as using impact assessments to determine urgency. Discuss how you collaborate with stakeholders to manage expectations and maintain a balance between ongoing projects and immediate operational needs.

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What is your experience with cloud services and platforms?

Discuss your familiarity with cloud platforms like AWS, Azure, or Google Cloud. Highlight specific projects where you've utilized these services, focusing on how you leveraged them for improving scalability and reliability of applications.

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Describe a time when you had to work closely with development teams. How did you ensure effective collaboration?

Share your experiences of working with development teams, focusing on how you established communication protocols and the collaborative practices you implemented to ensure a smooth workflow. Provide examples of successful outcomes from your teamwork.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 19, 2025

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