Staff Systems Engineer – Email/SecureFTP (SFTP) - job 3 of 20

As a Staff Systems Engineer at Visa, you will be responsible for engineering and providing third-level support for messaging and SFTP solutions. This includes managing Microsoft Exchange, ensuring compliance with security policies, diagnosing technical issues, and collaborating with the Information Security Office to meet security requirements. Your role will also entail providing technical consultancy to teams, documenting solutions, and communicating operational impacts to various departments.

To be considered for the Staff Systems Engineer role at Visa, candidates should have extensive technical knowledge in Exchange Online, Email gateways, and security appliances. A strong understanding of M365 architecture, security, and compliance best practices is essential. Additionally, candidates should possess problem-solving capabilities, excellent organizational skills, and the ability to effectively communicate with stakeholders.

The Staff Systems Engineer position at Visa emphasizes technical skills related to Email and File Transfer protocols, particularly Microsoft Exchange and SecureFTP (SFTP). Candidates should have proficiency in managing O365 deployments, diagnosing connectivity issues, and implementing email archiving solutions, alongside a solid understanding of compliance and security policies.

The Staff Systems Engineer plays a crucial role in supporting Visa's mission by ensuring that productivity tools are not only operational but also secure and effective. By optimizing the use of tools like Microsoft Exchange and SFTP, this position helps empower employees, enhance collaboration, and drive productivity throughout the organization.

The work environment for a Staff Systems Engineer at Visa is dynamic and collaborative. The position is hybrid, requiring some days in the office where team members share ideas and strategies. The culture prioritizes innovation and forward-thinking, encouraging employees to think outside the box while fostering strong partnerships across different departments.

When answering this question, focus on specific projects or roles where you managed or supported Microsoft Exchange environments. Discuss how you configured email gateways, handled security protocols, and resolved issues related to email accessibility or performance to showcase your expertise.

In your response, highlight best security practices you've implemented, such as using encryption, regularly updating security policies, or collaborating with security teams to monitor for vulnerabilities. Provide examples of how these practices have mitigated risks in past experiences.

Select a specific issue you encountered, ideally related to messaging or file transfer solutions, and describe how you diagnosed the problem, the steps you took to resolve it, and the outcome. This showcases your problem-solving skills and technical acumen.

Discuss specific tools or software you've used to manage SFTP environments. Talk about how you monitored transfer integrity, connectivity, and security, and any enhancements you made to improve system performance.

Explain your strategies for prioritization, such as assessing the impact of issues on users, utilizing ticketing systems, and communicating with team members for effective resource allocation. Emphasize your organizational skills and teamwork.

Talk about the strategies you've implemented to maintain uptime, such as load balancing, regular maintenance, redundancy planning, and proactive monitoring. Provide examples where you helped minimize downtime.

Discuss your knowledge of compliance frameworks related to messaging services and any experience you've had in ensuring that systems adhere to these standards. Mention specific policies you’ve implemented or followed.

Share your approach to explaining complex technical concepts in simple terms. Highlight instances where you successfully facilitated discussions between technical teams and non-technical stakeholders to ensure a mutual understanding.

Discuss any continuous education efforts, such as attending webinars, reading industry publications, or participating in professional networks. Explain how staying informed has positively impacted your work in the past.

Choose a specific instance where your contributions led to tangible improvements in team performance or project outcomes. Discuss your collaborative style and how you supported your team members effectively.