IT Support Specialist (Part-Time, 6-Month Contract)

As an IT Support Specialist at DEPT®, your primary responsibilities will include hardware onboarding and offboarding, troubleshooting hardware and software issues, and overseeing user access management for systems such as Gmail, Dropbox, and O365. You will play a crucial role in ensuring smooth day-to-day IT operations while being supported by the Global IT team.

To be an effective IT Support Specialist at DEPT®, familiarity with macOS, Windows, iOS, and Android is essential, along with a basic understanding of Gmail, Dropbox, and O365. A solid grasp of computer hardware and software principles, strong communication skills, and a proactive attitude in troubleshooting technical issues are also important qualifications for this role.

The IT Support Specialist role at DEPT® offers flexible working hours, requiring availability for 8-16 hours per week. This makes it an ideal opportunity for students or individuals looking to balance work with other commitments.

At DEPT®, new IT Support Specialists will participate in a comprehensive onboarding process, which includes being paired with a 'Buddy' for support and guidance during your first weeks. You’ll also have opportunities for training, development, and certifications to help you acclimate and excel in your role.

DEPT® is committed to creating an inclusive workplace where everyone can thrive. We actively seek out diverse candidates and aim to nurture individuals from various backgrounds. We encourage applicants to voice any adjustments needed during the recruitment process to ensure equal opportunity for all.

In interviews, share specific examples from previous roles or projects where you successfully diagnosed and resolved technical issues. Highlight your problem-solving skills and any tools or methodologies you used during the troubleshooting process.

To answer this effectively, emphasize the importance of empathy and active listening. Explain how you would calm the user, gather relevant information about their issue, and assure them that you are working on a solution. Show your commitment to customer service.

Discuss your hands-on experience with each operating system. If you’ve worked with various versions or have certifications, mention them. Providing specific examples of tasks you performed on these systems can strengthen your response.

Talk about how you use organizational tools and methods to assess urgency and impact when prioritizing requests. Mention your ability to communicate timelines to users and manage expectations effectively under pressure.

Discuss the processes you follow for onboarding, such as preparing devices, enrolling them in MDM, and guiding users through setup. For offboarding, explain how you would ensure proper data management and hardware collection, adhering to company policies.

Emphasize your understanding of user permissions and access control. Provide an example of a user access issue you encountered, how you diagnosed it, and the steps you took to resolve it efficiently.

Mention your strategies for staying informed, such as following industry blogs, participating in forums, or engaging in online courses. Highlight any specific technology trends that excite you and why they matter in the IT field.

Share a specific instance where teamwork was key to resolving an issue. Discuss the roles of each team member, what strategies you used for collaboration, and the outcome of the situation.

Reflect on DEPT®'s values and work culture. Mention how the company promotes innovation and diversity, and how this resonates with your personal goals and aspirations for professional growth in IT.

Discuss qualities like strong communication skills, technical expertise, customer service aptitude, and a proactive attitude. Illustrate how each asset contributes to success in the role and improves the overall efficiency of IT operations.