User Experience Designer - job 14 of 19
The Services Digitization organization is focused on the design, development, and delivery of products that elevate the client experience, making engagement with Visa simple, intuitive, and rewarding.
Essential Functions
The User Experience (UX) Designer will be responsible for delivering end-to-end user experience designs for the Services Digitization team, responsible for Visa’s client-facing portals, to drive consistency, usability, and customer centricity.
S(he) will operate as part of a CX team and product team within Client Services to bring the customer voice into the business and deliver differentiated customer experiences. The User Experience Designer will work closely with product managers and other key stakeholders across Client Services to identify user needs and pain points and should be an analytical and creative designer who is able to grasp user needs and solve problems in complex use case scenarios. A strong portfolio of successful UX projects is essential. This role requires a UX designer who’s experienced at taking complex user tasks and transforming them into intuitive, beautiful and accessible user experiences.
The designer will work alongside the product team to build in-depth understanding of client and user needs, pain points and jobs to be done by leveraging research findings, behavioral analytics, customer interaction data and insights. S(he) will contribute to customer experience requirements for new solutions, and will partner with Product Management, Global Design, and Platform Delivery teams to bring new self-service experiences to life.
Key responsibilities include, but are not limited to:
Journey mapping
Wireframing
UX/UI design
Prototyping
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
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Join Visa's innovative Services Digitization organization as a User Experience Designer in Austin! In this exciting role, you'll be at the forefront of designing, developing, and delivering incredible client-facing portals that make interaction with Visa a breeze. Your primary mission will be to craft end-to-end user experience designs that emphasize usability, consistency, and a strong customer focus. As part of a collaborative CX team within Client Services, you will bring the customer voice into every project, ensuring that user needs and pain points are addressed. Your analytical and creative skills will shine as you convert complex user tasks into beautiful and accessible user experiences. With a strong portfolio showcasing your successful UX projects, you will partner with product managers and key stakeholders to deepen your understanding of client and user requirements. By leveraging research findings, analytics, and customer insights, you will contribute to the development of new solutions and self-service experiences that truly set Visa apart. Your key responsibilities will encompass journey mapping, wireframing, UX/UI design, and prototyping. This hybrid position offers flexibility, with an expectation of in-office days confirmed by your hiring manager. If you're passionate about enhancing customer experiences through thoughtful design, we'd love to hear from you!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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