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Resident Care Manager (RN)

Resident Care Manager (RN) at West Hills Health & Rehabilitation Center summary:

The Resident Care Manager (RN) oversees the nursing service department in a long-term care facility, ensuring compliance with healthcare regulations and implementing effective resident care plans. They collaborate with the Director of Nursing to enhance quality assurance and continuous improvement within the team. This role requires strong leadership, communication skills, and a commitment to resident well-being and satisfaction.

The primary purpose of the Resident Care Coordinator is to collaborate with the Director of Nursing to plan, organize, develop, and direct the overall functions of resident care services in accordance with current federal, state, and local standards, guidelines, and regulations.

Essential Job Functions Duties and Responsibilities

Management Functions

  • Assist to develop, maintain, update, communicate and enforce facility and state specific written policies and procedures that govern the daily functions of the nursing service department including the safety program.
  • Maintain a current reference of written nursing material that will assist the nursing service department in meeting the day-to-day needs of the resident.
  • Communicate nursing services schedules with other services to ensure the continuity of the resident's total regimen of care.
  • Assist to develop, implement and maintain an ongoing Continuous Quality Improvement and Quality Assurance program for the nursing services department.
  • Recommend to the Director of Nursing the equipment needs of the nursing department.
  • Participate with the Director of Nursing to prepare and plan the nursing service department's budget and staffing plan.

Nursing Care Functions

  • Conduct the daily nursing functions in accordance with current rules, regulations, and guidelines that govern the long-term care facility.
  • Ensure that all nursing personnel assigned to you comply with the written policies and procedures including the safety program.
  • Admit, transfer, and discharge residents with documentation regarding care and service provided.
  • Participate in the orientation of new residents/family members to the facility.
  • Communicate with health care providers in a timely and appropriate manner.
  • Utilize nursing personnel qualifications according to the resident's care plan, wishes, and health care provider orders.
  • Complete daily clinical and environmental rounds to evaluate resident care being provided and report significant events.
  • Meet and resolve issues with residents and/or family members. Report significant issues to the supervisor.
  • Participate in facility surveys (inspections) as requested by management.
  • Follow clinical programs including risk management, infection prevention, quality and staff development.

Required Knowledge, Skills and Abilities

Must possess the ability to make independent decisions, follow instructions, and accept constructive criticism. Must be able to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public. Must be able to work with ill, disabled, elderly, and emotionally upset people within the facility. Must be able to speak, write and understand English in a manner that is sufficient for effective communication with supervisors, employees, residents, and families.

Education and Experience

  • Must have, as a minimum, 1 year of experience in nursing. Prefer two years' experience in a long-term care facility.
  • Must have experience in supervision and principles, practice of teaching, etc.
  • Must possess skills in leadership and communication.
  • Must possess creativity, integrity, and initiative.
  • Must be able to provide critical thinking skills to address clinical issues.

Licensing/Certifications

  • Must possess a current, unencumbered, active license to practice as a licensed nurse in this state.
WHO WE ARE:

INSERT FACILITY INFORMATION

SUMMARY OF ROLE:

The Resident Care Coordinator plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. The primary purpose of this position is to collaborate with the Director of Nursing to plan, organize, develop, and direct the overall functions of resident care services in accordance with current federal, state, and local standards, guidelines, and regulations.

PLATINUM SERVICE:

It is our commitment to help each resident lead a purposeful life and we strive to deliver an exceptional experience through Platinum Service®.

SHIFT: NEED SHIFT INFO
WAGE: NEED WAGE INFO


WHY WORK FOR US:

• Comprehensive Health Plan Options
• Medical and Prescription Coverage
• Dental and Vision Coverage
• FSA & HSA Account Options
• Access to Health Care & Mental Health E-Visits
• $10k Life Insurance Coverage*
• Supplemental Insurance Options
• Pet Insurance
• 401(k) Retirement Savings Plan with Generous Company Matching Benefits
• Paycheck Advances with Rain Instant Pay
• Employee Support Program (EAP)
• Tuition Discounts & Reimbursement with Rasmussen College
• Team Member Referral Bonus
• Shift Differentials
• LifeMart Employee Discounts
• OnShift Engage Bonus and Incentives
• Generous Paid Time Off & Discounted Travel Accommodations
• Childcare Discounts
• Rent Discounts
*Benefits available to eligible employees with enrollment in a medical insurance plan. Eligibility may vary by position, average hours worked, length of service, and/or location.

Keywords:

Resident Care Manager, Nursing, Long-term Care, Healthcare Management, Quality Improvement, Nursing Staff Supervision, Patient Care, Healthcare Regulations, Director of Nursing, Clinical Rounds

What You Should Know About Resident Care Manager (RN), West Hills Health & Rehabilitation

At West Hills Health & Rehabilitation Center, we’re on the lookout for a dedicated Resident Care Manager (RN) to lead our nursing service department and ensure that we provide top-notch care for our residents. You’ll be the heartbeat of our long-term care facility, collaborating closely with our Director of Nursing to shape resident care plans and enhance our quality assurance practices. This role isn’t just about management; it’s about setting a compassionate tone for our team while ensuring we adhere strictly to healthcare regulations. You’ll take the lead in creating a positive environment where residents feel at home, and their needs are met with compassion and professionalism. You’ll need to have strong leadership skills, a knack for effective communication, and a genuine passion for improving residents’ quality of life. Daily tasks will vary from managing nursing schedules and documentation to overseeing quality improvement initiatives. Plus, you'll ensure that all nursing personnel are aligned with the facility's policies for a seamless care experience. Therefore, if you have at least one year of experience in nursing, ideally with a background in long-term care, and you are a licensed nurse in Oregon, we want to hear from you! Join us in making a difference – your role as a Resident Care Manager (RN) will be crucial in empowering our residents to live their best lives.

Frequently Asked Questions (FAQs) for Resident Care Manager (RN) Role at West Hills Health & Rehabilitation
What responsibilities does the Resident Care Manager (RN) at West Hills Health & Rehabilitation Center have?

The Resident Care Manager (RN) at West Hills Health & Rehabilitation Center oversees nursing services, ensuring that care plans are executed efficiently and that all procedures comply with healthcare regulations. Responsibilities range from managing nursing schedules and conducting clinical rounds to addressing issues with residents and their families, ultimately ensuring a high standard of care.

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What qualifications are required for the Resident Care Manager (RN) position at West Hills Health & Rehabilitation Center?

To qualify for the Resident Care Manager (RN) position at West Hills Health & Rehabilitation Center, candidates must possess an active nursing license in Oregon and have at least one year of nursing experience, preferably in a long-term care environment. Additional skills such as leadership, effective communication, and critical thinking are essential for success in this role.

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How does the Resident Care Manager (RN) contribute to quality improvement at West Hills Health & Rehabilitation Center?

The Resident Care Manager (RN) plays a vital role in quality improvement at West Hills Health & Rehabilitation Center by developing, implementing, and maintaining quality assurance programs. This proactive approach allows them to continually assess the care provided and implement necessary improvements to enhance residents' overall experience.

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What type of shift does a Resident Care Manager (RN) work at West Hills Health & Rehabilitation Center?

The specific shift for the Resident Care Manager (RN) at West Hills Health & Rehabilitation Center may vary, and it’s typically structured to fit the needs of the facility. Candidates are encouraged to inquire about shift availability during the application process to find a schedule that aligns with their lifestyle.

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What benefits are provided to the Resident Care Manager (RN) at West Hills Health & Rehabilitation Center?

As a Resident Care Manager (RN) at West Hills Health & Rehabilitation Center, you can expect a comprehensive benefits package. This includes options for medical, dental, and vision coverage, 401(k) retirement plans, life insurance, and generous paid time off. Additionally, there are perks such as tuition discounts and employee referral bonuses to support your career growth.

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Common Interview Questions for Resident Care Manager (RN)
Can you describe your management style as a Resident Care Manager (RN)?

When answering this question, emphasize your leadership qualities and how you foster a supportive environment. Mention specific strategies you use to motivate your team and ensure patient-centered care, linking these with the values upheld at West Hills Health & Rehabilitation Center.

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How do you handle conflicts between residents or family members?

In your response, showcase your conflict resolution skills. You might discuss your approach in actively listening to all parties, remaining calm, and working towards a mutually beneficial solution, all while maintaining a compassionate tone in line with the culture at West Hills.

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What steps do you take to ensure compliance with healthcare regulations?

Highlight your understanding of healthcare regulations and your proactive approach to compliance. Explain how you keep updated with policies and exemplify attention to detail in maintaining documentation and protocols that align with standards at West Hills Health & Rehabilitation Center.

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What motivates you to work in long-term care?

Express your passion for working in long-term care and your commitment to improving residents' quality of life. Describe experiences that affected your decision and how they align with providing excellent service at West Hills Health & Rehabilitation Center.

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Describe a time you implemented a quality improvement initiative.

Provide a specific example of a successful quality improvement initiative you led or participated in. Emphasize the problem, the response strategies you implemented, and the positive outcomes achieved within the care setting.

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How do you prioritize tasks in a busy healthcare environment?

Discuss your time management strategies. Mention how you assess urgency and importance, delegate effectively, and maintain open communication with team members to ensure that the most critical tasks, particularly those affecting resident care, are completed first.

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How would you orient new staff to the nursing service department?

Explain your approach to staff onboarding, highlighting the importance of mentorship, structured training, and providing resources. Emphasize how facilitating a welcoming and informative environment aids retention and enhances team cohesion at West Hills.

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What do you believe are the essential characteristics of a successful Resident Care Manager (RN)?

In your response, identify key traits such as leadership, empathy, strong communication skills, and the ability to remain calm under pressure. Provide examples of how these characteristics contribute to exceptional resident care and a positive team dynamic.

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How do you keep up with the latest trends and best practices in nursing?

Share your strategies for continuous learning, such as attending workshops, reading relevant literature, and networking with other professionals. Highlight your commitment to integrating new knowledge into the practices at West Hills.

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What role do you think technology plays in resident care management?

Discuss how technology enhances resident care and operational efficiency. Mention specific tools or systems that you’ve found beneficial and express your willingness to adapt to and implement new technologies to improve service delivery.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 10, 2025

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