Payment Operations Specialist

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money. For everyone, everywhere.

More about our mission.

We are looking for a Payment Operations Specialist to join our Global Processing team in order to help our customers receive their funds faster globally.  

This role is a unique opportunity to join one of the fastest growing companies in Europe and help millions more potential customers save money by using Wise!

What is the role about?

Payment Operations Specialists play a crucial role in supporting the Payment Operations Organization reach its vision - seamless flow of customer funds.

In this position you'll have a distinctive chance to understand how various currencies function and their effects on customers worldwide.

The core ownership of this role lies within daily tasks and responsibilities, and the impact is well-defined, clear and largely shared collectively with the team.

By ensuring high level execution of the daily responsibilities and consistently supporting Payment Operations in reaching the SLAs, Payment Operations Specialists help our customers receive their funds faster 24/7 globally. This commitment moves us closer to our mission of achieving money without borders!

You'll add to that mission by:

• Joining our dynamic team and playing a crucial role in maintaining consistent and high-level execution of daily tasks related to payment processing.
• Being a key player in supporting your team by achieving your role's SLAs and KPIs, directly contributing to the team's overall performance metrics and success.
• Taking on the challenge of detecting and escalating domain-related problems and complex issues to our Regional Payment Operations teams, ensuring timely and relevant communication with stakeholders.
• Embracing the opportunity to follow operational procedures while keeping track of critical updates, making a real impact in our fast-paced environment.

A bit about you:

• You are legally authorised to work in Hungary - we're unable to sponsor visas for this role at this time
• You've had experience working in customer facing roles;
• You’re accurate and pay attention to detail;
• You’re meticulous and precise in your task execution;
• You’re SLA driven and are motivated to hit team and personal metrics;
• You place customers first and you make no compromise on this;
• You’re a clear and honest communicator and able to articulate potential improvements;
• You’re comfortable with feedback and being part of a team where ideas are shared and openness is valued;
• You’re proactive and collaborative;
• You’re flexible with your working hours. We aim to help our global customers any time they need it, occasionally during weekends and holidays.

Previous experience working in operations and/or in fintechs/banking/financial institutions are a plus!

Hiring Process:

• Application review (CV)
• Screening call 
• Take home test (written format)
• Final interview with the hiring managers

What We Offer:

• Salary: 700,000 - 810,000 HUF monthly + Restricted Stock Units (RSUs) 
• Flexible hybrid model in our Budapest office
• Multiple opportunities for professional development and career advancement
• A supportive and inclusive work environment
• The chance to work with cutting-edge technologies and industry leaders

More about what we offer here.

Please apply by submitting your CV by 15th of November EOD.

If you're looking for a role where you can grow, collaborate, and make a difference, we want to hear from you!

#LI-JA1

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.