AI Delivery manager

As an AI Delivery Manager at Writer, your main responsibilities include partnering with the account team to ensure effective adoption of the Writer platform, defining delivery plans, collaborating with customers on program planning, and overseeing cross-functional accountability. You’ll also need to identify potential risks and execute a communication plan to keep stakeholders informed throughout the program lifecycle.

To apply for the AI Delivery Manager role at Writer, you should have at least 7 years of experience in B2B SaaS or AI delivery management, with a strong focus on complex project management. A Bachelor's degree in Computer Science or a related STEM field is required. Additionally, experience with AI transformation and excellent communication skills are essential.

Writer offers generous benefits for its employees, including ample paid time off (PTO), medical, dental, and vision coverage, paid parental leave, and wellness stipends for activities like gym memberships and personal training. We truly value the well-being of our team members, providing resources for work-life balance and personal growth.

At Writer, career growth is supported through ongoing learning and development opportunities. As an AI Delivery Manager, you’ll be positioned to take on more complex projects and leadership roles as you gain experience and demonstrate your capabilities, helping to shape the company's future in AI transformation.

The AI Delivery Manager position at Writer is unique because it directly influences how enterprises adopt AI technology to enhance their processes. You'll have the opportunity to work with cutting-edge AI solutions and collaborate with various stakeholders to ensure smooth transitions, making a significant impact on customer success and satisfaction.

When answering this question, highlight specific projects you have managed, emphasizing your role in overseeing the delivery process, managing timelines, and ensuring customer satisfaction. Provide examples of challenges faced and how you overcame them while showcasing your problem-solving skills.

Discuss your organizational strategies, such as using project management tools and techniques to set priorities based on deadlines and urgency. Emphasize the importance of collaboration and communication with team members and stakeholders to ensure that everyone's aligned on objectives.

Share specific change management strategies you’ve implemented in past projects. This could include stakeholder engagement, regular updates, and training sessions. Stress the importance of communication and understanding the concerns of team members to facilitate smoother transitions.

Prepare to discuss your approach to difficult conversations, focusing on active listening, empathy, and finding solutions rather than escalating problems. Share experiences with specific clients where you maintained a positive relationship despite challenges.

Explain your knowledge of APIs and how they facilitate integration between different SaaS solutions. You might want to include examples from your previous experience where you've assisted clients with API integration or customization efforts.

Provide a detailed account of a specific project where you played a key role. Outline your initial goals, what steps you took to achieve them, and the outcome of the project, highlighting measurable results and client satisfaction.

Discuss your communication strategies, like scheduling regular check-ins, leading updates, or sharing progress reports. You can also mention how you tailor information based on stakeholder needs to ensure everyone is kept in the loop effectively.

Talk about your proactive approach to risk management, such as identifying potential risks early, creating mitigation plans, and using risk assessment tools. Provide an example of a project where your risk management strategies made a positive difference.

Express your belief that collaboration is critical for achieving project goals. Mention examples of how you’ve successfully fostered collaboration among teams, ensuring that everyone remains engaged and focused on shared objectives.

Your response should reflect your enthusiasm for AI, your alignment with Writer’s mission to help companies adopt AI technologies, and how your skills and experiences make you a great fit for the team. Be specific about what excites you about this opportunity and how you envision contributing to Writer's success.