Business Advisor, Experts Partnerships

About the team

The Experts Partnerships team provides support and coaching to all agents and Team Leads participating in the StreetEasy Experts program. Their focus includes improving partner performance while maintaining partner program policies.

About the role

A core focus of Zillow Group and StreetEasy is improving the home shopping experience to help more home shoppers get into their next home. Our strategy centers on building great products that enable this experience and partnering with the best real estate professionals who provide excellent service.

To achieve the objective of partnering with the best real estate professionals, we are looking for an account management professional to support our StreetEasy Experts partners in the NYC market.

As a Business Advisor, Experts Partnerships, you will manage the onboarding of new agents into the program and be assigned a book of Individual Contributors in the Experts program. Your challenge is to ensure that they are set up for success and expectations are clear. You will then consult your book of clients on an ongoing basis and develop behavioral and operational strategies to improve performance (i.e. optimizing the conversion of leads into successful transactions).

The Experts Partnerships team may also support the overall StreetEasy partnership and other StreetEasy products as needed. Our role would be to educate and drive wider awareness and adoption of StreetEasy products and services.

• Serve as a brand ambassador for StreetEasy/Zillow Group, representing the best interests of the company, industry partners, and consumers.

• Conduct regular video meetings and calls (Strategic Business Reviews) to coach on lead conversion strategies, establish rapport and drive adoption of StreetEasy services.

• Travel in-market to conduct consultations with partners in person, up to three times per quarter.

• Mentor, coach, and hold our partners accountable to lead conversion best practices and program standards.

• Identify at-risk clients and consult to the standard methodologies for improved performance.

• Onboard new partners to your book and effectively set them up for success.

• Be an expert in both StreetEasy products/services and local market trends.

• Continuously identify and recommend opportunities for improved efficiency within your own responsibilities and the Experts program.

• Use StreetEasy admin and data tools to manage and monitor your business.

This role has been categorized as a Field position. “Field” employees perform the majority of their work in a specified geographic location set by their management team. Employees are expected to live within a reasonable commuting distance to their region and/or service area. ZG has not defined a reasonable distance and expects employees will use judgment in determining this for themselves and understand the implications regarding time commitment and cost of daily commute.

In California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC the standard base pay range for this role is $82,800.00 - $132,200.00 Annually. This base pay range is specific to California, Colorado, Connecticut, Hawaii, Illinois, Maryland, Minnesota, Nevada, New York, Washington state, and Washington DC and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location.

Who you are

• 3+ years of sales, account management, customer success, or relationship/partner management experience

• Real estate industry experience preferred

• Experience managing a book of business and consulting business owners to deliver results

• You possess strong organizational and time-management skills

• Extraordinary communication skills both oral and written

• Energetic, strong desire to achieve top results with a positive “can-do” attitude

• Focused, reliable, and responsible self-starter than can self-manage with strong critical-thinking skill

Get to know us

Zillow is reimagining real estate to make home a reality for more and more people.

As the most-visited real estate website in the United States, Zillow® and its affiliates help movers find and win their home through digital solutions, first class partners, and easier buying, selling, financing and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move. The work we do helps people get home and no matter what job you're in, you will play a critical role in making home a reality for more and more people.

Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, a fundamental commitment to Equity and Belonging, and world-class benefits. These benefits include comprehensive medical, dental, vision, life, and disability coverages as well as parental leave, family benefits, retirement contributions, and paid time off. We’re also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don’t just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For, Glassdoor Employees’ Choice Award, Bloomberg Gender-Equality Index, Human Rights Campaign (HRC) Corporate Equity Index, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Applicants who receive job offers from Zillow Group will be asked to sign a Proprietary Rights Agreement which includes confidentiality, intellectual property assignment, customer and employee non-solicitation, and non-competition provisions. If you are contacted for a role at Zillow Group and wish to review a copy of the Proprietary Rights Agreement prior to receiving an offer, you may request a copy from your Recruiter.