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IT Support Engineer

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At Zoomo, our vision is to transition every urban mile to Light Electric Vehicles (LEVs). Zoomo is the world's leading platform to access ebikes for professional use. We operate across Europe, UK, North America and Australia.

In 4 years, with an international team of 200+ people, we helped transition millions of urban miles to LEVs by deploying the best delivery ebike and by developing a leading fleet management software. Zoomo vehicles are used by major players in the food, grocery and parcel delivery segments. Our partners include UberEats, Amazon, JustEat Takeaway, Doordash, FedEx and many more.

Expect to join a high-performing team that wants to lead the charge towards carbon-neutral cities.

The Role

We're looking for an all rounded System Engineer to join Zoomo’s Global IT team, with a focus on helping the internal Zoomo team with all IT support queries, requests and incidents.

If you are a dedicated IT Support person who enjoys helping others, solving problems and working on IT support tickets then this is a great opportunity for you.

It would be highly desirable if you have progressed from a system administrator to a L2/3 System Engineer with experience in Start-up / Scale-up environments.

Key Responsibilities:

Perform L1 to L3 Support as required
Configure, deploy, maintain Google Workspace Policies, Okta policies.
Manage workload in Azure and GCP including IAM and security.
Build, deploy, maintain backup processes for disaster recovery.
Applications, SOE packaging, deployment using Kandji, MDM (on-prem)
Applications, OS, hardening, patching, including vulnerability remediation, threat monitoring and incident response.
Build, develop WAN / LAN / WLAN network infrastructure for offices, sites to sites, Cloud Hostings.
Configuration of fortinet firewalls rules, routing & switching to maximize network efficiency and security
Configure SaaS systems alerts, security logs auditing and monitoring.

We are looking for an experienced Level 3 System Engineer with the following:

Minimum 7 years experience in Level 3 system administration/engineer role
Supporting 300+ users across the globe via phone, email, face to face, remote
Experience working with a 24/7 support roster.
Experience with the following technologies

Windows 11, Apple environments, including mac OS, iOS.
Google Workspace, Okta, Office 365 Azure AD, Kandji.
RMM, MDM, Endpoint Protection, Remote Management tools.

Solid understanding of Google Cloud Platforms and Infrastructure, experience with Azure or GCP highly regarded
Cybersecurity knowledge and relevant industry certification
Prior experience with scripting and automation advantageous
ITIL experience and certificate preferable.
Industry certifications from Microsoft, Google, OKTA, Google, well regarded.
Excellent troubleshooting experience
Good understanding of ITIL, Incident vs request, Major Incident management
Great communication skills
A technical thinker who has the ability to stick to deadlines, prioritize L1 IT incidents and requests.
Passion for learning and have good attention to details.

We offer you the chance to be part of a team at the cutting edge of the world’s electrification journey, including:

Working with a switched-on team that strives to make the streets greener and serve the rider
A competitive salary
Lots of exciting IT projects to participate in
Hands-on learning experience working with senior IT leaders.
Opportunity to expand your technical knowledge and experience, develop your industry skills, training & certification, and ultimately your career

Zoomers currently represent 45 nationalities and we celebrate diversity and inclusion with equal opportunities for all.

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Average salary estimate

$85000 / YEARLY (est.)

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$75000K

$95000K

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What You Should Know About IT Support Engineer, Zoomo

At Zoomo, we're on a mission to transition every urban mile to Light Electric Vehicles (LEVs), and we're excited to invite an IT Support Engineer to join our dynamic team! As the world's leading platform for professional eBike access, our innovative approach has already transformed millions of urban miles. With partnerships with big names like UberEats and Amazon, we're striving to make cities more carbon-neutral, and we want you on board to help us achieve that goal. In the IT Support Engineer role, you'll be a vital part of our global IT team, assisting with all internal IT support queries, requests, and incidents. If you thrive on solving problems and delight in helping others, this position is tailor-made for you. We're looking for someone who's transitioned from a system administrator to a Level 2/3 support role, ideally with experience in startup or scale-up environments. Your responsibilities will include everything from configuring Google Workspace policies to managing security in Azure and GCP and maintaining backup processes for disaster recovery. With your strong troubleshooting skills and keen attention to detail, together we can enhance the IT journey at Zoomo while you grow and learn in a fast-paced, supportive environment. More than just handling tickets, this is about being part of a forward-thinking, high-performing team. So, if you have a passion for IT, enjoy working collaboratively, and want to contribute to a greener future, we’d love to hear from you!

Frequently Asked Questions (FAQs) for IT Support Engineer Role at Zoomo

What are the key responsibilities of the IT Support Engineer at Zoomo?

As an IT Support Engineer at Zoomo, your key responsibilities will include providing Level 1 to Level 3 support, configuring Google Workspace and Okta policies, managing workloads on Azure and GCP, and maintaining backup processes. You'll also handle application deployments, network infrastructure development, and security monitoring, ensuring our internal team has the best IT support possible!