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Senior Solutions Consultant (with English & Polish)

Are you passionate about AI technology that actually delivers real-world results? Zowie is revolutionizing customer service with our AI automation platform, and we're expanding rapidly across Europe!


We're the force behind the seamless customer experiences at brands like GetYourGuide, Costco UK, Decathlon, and many more. Our AI Agent automates customer inquiries while our AI Inbox supercharges human agents handling complex issues. The result? Happier customers, more efficient teams, and significant cost savings for our clients.


As our new Senior Solutions Consultant, you'll be the technical wizard who helps prospects understand how our technology can transform their customer service operations. Working remotely from Poland (with the flexibility to use our Warsaw or Krakow offices), you'll design creative solutions to clients' unique challenges and guide them from "that sounds interesting" to "we need this now!" You'll occasionally travel throughout Europe to support sales cycles and attend company events. This is a chance to make your mark in a fast-growing AI company while helping businesses across Europe embrace the future of customer service.


What you'll do:
  • Partner with Account Executives to position Zowie effectively, build strong relationships within target accounts, overcome technical objections, and win deals.
  • Dive deep into customer challenges through engaging discovery sessions – becoming an expert in understanding their unique business processes and identifying where our AI can transform their operations.
  • Design innovative, tailored solutions using our cutting-edge AI Agent and AI Inbox that perfectly address each prospect's specific needs.
  • Showcase your creations through compelling demonstrations that bring the technical possibilities to life and help customers envision success.
  • Lead hands-on Proof of Concept engagements where customers experience the real value of Zowie in their own environment.
  • Craft detailed implementation roadmaps that set everyone up for success – ensuring smooth transitions from vision to reality.
  • Collaborate with our implementation teams and technology partners to ensure customers achieve the outcomes you've promised them.


Background & Experience:
  • 5+ years in a customer-facing technical role – whether that's pre-sales, solutions engineering, customer success, technical account management, or consulting, you've mastered the art of turning technical possibilities into business solutions.
  • A track record of success with enterprise clients – you know how to navigate complex organizational structures and build consensus across different departments.
  • Experience collaborating with product and engineering teams as the "voice of the customer" – you've gathered requirements from clients and effectively communicated them internally to help prioritize product roadmaps and deliver functionality that maximizes value.
  • A history of building strong working relationships, especially with sales teams – you thrive in cross-functional environments where creating a unified front for customers is essential to winning deals and solving complex problems.


Skills & Expertise:
  • Value-Based Selling – You can articulate the business impact of technical solutions in terms that matter to different stakeholders – whether that's ROI for finance leaders, efficiency for operations teams, or strategic advantage for executives.
  • Presentation Mastery – You're an engaging speaker with a talent for translating complex technical concepts into accessible explanations that resonate with non-technical stakeholders at all levels.
  • Process Automation Mindset – You excel at breaking down complex business processes into discrete steps, identifying manual actions, and reimagining them as streamlined automated workflows. 
  • JavaScript Proficiency – While you don't need to be a software engineer, you can write functional JavaScript code to make demos and POCs come alive. You know how to troubleshoot errors and aren't afraid to dive into code to "get it working".
  • API Expertise – You understand how APIs function, various authentication methods, and can confidently code API calls. You're able to build mock API endpoints for demos and POCs that showcase our integration capabilities to prospects.
  • AI Literacy - You're comfortable using AI assistants like ChatGPT, Claude, and Gemini, and have a basic understanding of how Large Language Models work. You're genuinely interested in AI technology and eager to apply it in creative ways.


Character & Approach:
  • Building Genuine Connections – You quickly establish rapport with people at all levels, from individual contributors to C-suite executives. Your authentic approach creates trust with both clients and internal teams.
  • Taking Ownership – You don't wait for instructions or hand-holding. When you see something that needs to be done, you take initiative, find solutions, and drive results without being asked.
  • Embracing Continuous Learning – You're intellectually curious and thrive in technical environments where things evolve rapidly. You actively seek out new knowledge and skills to stay at the cutting edge.
  • Delivering Reliably – In our fast-paced environment, your colleagues and clients know they can count on you. You manage priorities effectively, communicate proactively, and consistently follow through on commitments.


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What You Should Know About Senior Solutions Consultant (with English & Polish), Zowie

If you're looking to make a significant impact in the AI-driven customer service space, Zowie has the perfect opportunity for you as a Senior Solutions Consultant! Based in Warsaw, Poland, our mission is to revolutionize how businesses interact with their customers through our powerful AI automation platform, making everyday customer service not just easier, but smarter. In this exciting role, you'll partner closely with our fantastic Account Executives, helping prospective clients understand how Zowie can completely transform their customer operations. Your ability to engage with clients, identify their unique challenges, and propose tailored solutions will turn their curiosity into excitement! You'll showcase our AI capabilities through compelling demonstrations and hands-on Proof of Concepts, allowing businesses to see firsthand how they could be supercharging their customer engagement. As part of our dynamic team, your expertise in value-based selling and your knack for building relationships will be invaluable as you navigate conversations with enterprise clients. Plus, flexibility is key! Enjoy the option to work from anywhere in Poland while also having access to our Warsaw and Krakow offices whenever you need. If you’re passionate about AI technology that delivers tangible results and you're eager to contribute to a growing team that values innovation and connection, we want to hear from you. Join Zowie and help shape the future of customer service across Europe!

Frequently Asked Questions (FAQs) for Senior Solutions Consultant (with English & Polish) Role at Zowie
What are the key responsibilities of a Senior Solutions Consultant at Zowie?

As a Senior Solutions Consultant at Zowie, you will engage closely with potential clients, dive deep into their business challenges, and tailor our AI solutions to meet their needs. Your responsibilities will include collaborating with Account Executives, conducting discovery sessions, designing innovative solutions, leading Proof of Concepts, and creating detailed implementation roadmaps to ensure successful outcomes.

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What qualifications are required for the Senior Solutions Consultant position at Zowie?

To be a successful Senior Solutions Consultant at Zowie, you should have at least 5 years of experience in a customer-facing technical role, a proven track record with enterprise clients, and strong ties to both sales and technical teams. Familiarity with value-based selling, JavaScript, and API functionality will also be crucial to your success in this role.

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How does a Senior Solutions Consultant at Zowie influence customer success?

As a Senior Solutions Consultant, you play a vital role in customer success by understanding their challenges and demonstrating how Zowie’s AI solutions can address them. Your ability to communicate the value of our technology, along with leading hands-on demonstrations, positions you as a trusted advisor who contributes to the overall satisfaction and efficiency of client operations.

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What skills are essential for a Senior Solutions Consultant working at Zowie?

Essential skills for this role include excellent communication and presentation abilities, technical proficiency in JavaScript and API integrations, a strong background in value-based selling, and a proactive approach to problem-solving. Add a passion for AI technology, and you're set to excel as a Senior Solutions Consultant at Zowie!

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What makes being a Senior Solutions Consultant at Zowie a unique opportunity?

Working as a Senior Solutions Consultant at Zowie means being at the forefront of AI innovation in customer service. You'll have the chance to reshape how businesses interact with their customers through cutting-edge technology while enjoying significant autonomy in your role. Plus, with a supportive team and a collaborative culture, you'll thrive in an environment where your ideas can truly make a difference.

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Common Interview Questions for Senior Solutions Consultant (with English & Polish)
Can you explain your experience with value-based selling as a Senior Solutions Consultant?

When responding, focus on specific examples where you've identified customer needs and clearly articulated how your solutions address these while delivering measurable business outcomes. Mention instances where you've influenced decision makers and the strategies you used to align your offerings with their goals.

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How would you approach a difficult client situation in your role?

Highlight your conflict resolution skills and provide a situation where you successfully turned a challenging interaction into a positive relationship. Discuss how you actively listen, empathize, and provide tailored solutions to meet their specific needs.

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What do you consider the most crucial part of conducting a successful discovery session?

Emphasize the importance of asking open-ended questions and actively listening to fully understand the client's challenges. Explain how this understanding allows you to craft precise solutions that demonstrate how Zowie can improve their operations.

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Can you give an example of a tailored solution you've designed for a client?

Prepare a situation in which you analyzed a client's unique needs and proposed a customized solution using Zowie's AI tools. Discuss the process from discovery to implementation, along with the positive outcomes that followed.

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How do you ensure a smooth transition from the sales process to implementation?

Discuss your techniques for creating implementation roadmaps and your collaborative work with implementation teams. Highlight the importance of clear communication and setting client expectations from the outset.

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What strategies do you use to build relationships with enterprise clients?

Talk about your approach to networking and relationship building, emphasizing the importance of trust, empathy, and regular follow-ups. Share specific experiences of working closely with enterprise stakeholders and how you maintained those connections.

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Describe your experience with hands-on Proof of Concept engagements.

Mention times you led successful Proof of Concept sessions, detailing how you showcased Zowie's capabilities. Explain how these engagements allowed clients to see the technology in action and how it addressed their specific challenges.

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How do you stay current with advancements in AI technologies relevant to your role?

Share your strategies for continuous learning such as attending industry conferences, participating in webinars, or engaging with professional networks. Highlight your interest in applying these advancements to improve client solutions.

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What role do you see AI playing in the future of customer service?

Discuss your vision for AI in customer service, focusing on its ability to enhance personalization, efficiency, and reliability. Provide examples of emerging technologies that excite you and how they could reshape client interactions.

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How would you handle technical objections from a potential client?

Explain your approach to addressing technical objections by acknowledging concerns, providing evidence of past successes, and demonstrating the robustness of Zowie's solutions through tailored explanations that resonate with the client’s specific situation.

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Customer Service teams at eCommerce brands are constantly struggling to keep up with increased demand while still providing an exceptional customer experience. In steps Zowie. Zowie is the only AI powered chatbot built specifically for eCommerce t...

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Full-time, remote
DATE POSTED
March 10, 2025

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