Senior Technical Learning Consultant

The Senior Technical Learning Consultant at Zscaler plays a vital role in designing and developing comprehensive training programs. This includes collaborating with product managers to identify training needs, creating engaging curricula that include hands-on labs, and leading the development of hybrid learning experiences. Continuous improvement based on feedback and analytics is also central to the role, ensuring high-quality content that drives learner engagement and outcomes.

To be considered for the Senior Technical Learning Consultant position at Zscaler, candidates should possess at least 7 years of technical experience in cybersecurity or networking SaaS roles and 5 years of experience in developing training materials. Expertise in translating complex technical concepts into accessible formats is essential, along with strong experience in using LMS platforms and tools for interactive learning.

Zscaler is committed to the professional development of its employees, including those in the Senior Technical Learning Consultant role. Opportunities for growth are promoted through education reimbursement, mentorship programs, and access to the latest in technology education. Employees are encouraged to pursue certifications and attend relevant conferences to further enhance their skills.

Zscaler offers a hybrid work environment, allowing the Senior Technical Learning Consultant flexibility with remote work while requiring in-office presence three days a week in San Jose, California. The workplace is fast-paced and collaborative, emphasizing innovation and inclusivity, ensuring that every team member feels valued and empowered.

A Senior Technical Learning Consultant at Zscaler should be proficient in various learning management systems (LMS) and tools that facilitate interactive learning delivery. Familiarity with hands-on lab environments and programming languages like Python or Go is advantageous, as well as experience with cloud platforms such as AWS or Google Cloud, which are essential in designing effective training programs.

In answering this question, focus on specific examples of past projects where you developed training materials. Highlight your approach to designing content that bridges complex technical concepts and learner accessibility, emphasizing feedback you received and how you used it to refine your work.

Discuss various strategies you employ for staying informed, such as attending industry conferences, participating in webinars, subscribing to newsletters, or being part of professional networks. Also, mention any relevant certifications or courses you’ve taken that enhance your knowledge and skills.

Here, it’s beneficial to explain different engagement techniques you’ve employed, such as interactive labs or scenario-based learning. Demonstrate your understanding of learning styles and how you adapt content delivery to meet the needs of various audience segments.

Talk about the metrics you would use, such as learner feedback, assessment scores, and participation rates. Also, explain how you utilize analytics to measure outcomes and make data-driven decisions for continuous improvement in training programs.

Provide an example where you worked alongside product managers, developers, or other stakeholders. Emphasize effective communication skills, aligning shared goals, and the successful outcomes that resulted from your collaborative efforts.

Discuss specific challenges like breaking down complex topics or dealing with varied skill levels among learners. Then, explain how you successfully overcame these obstacles by employing creative instructional design strategies.

Illustrate your process for collecting and analyzing feedback from learners and stakeholders, as well as how you implement this feedback into your projects. Share a specific improvement that resulted from modifying your approach based on such insights.

You could delve into your strategies for regularly reviewing training materials, consulting with subject-matter experts, and keeping an eye on industry developments that might necessitate updates to the curricula.

Discuss specific LMS platforms or content creation tools you are proficient in, and emphasize your ability to align technology with learning objectives. If possible, include examples of how these tools enhance user engagement and learning outcomes.

Share strategies for identifying struggling learners and how you'd adapt your approach in real-time, such as providing additional resources, modifying the delivery style, or facilitating group discussions that promote peer support.