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Technical Consultant

360Learning is seeking a highly skilled and motivated Technical Consultant to join our Professional Services team. As a Technical Consultant, you will be responsible for enterprise client technical implementation, scoping custom technical consulting projects, building custom solutions, coordinating with the custom project product squad and delivering on those projects for our clients. You will work closely with our sales and development teams to understand client needs and translate them into technical solutions. The successful candidate will have a proven technical background, excellent problem-solving skills, and a customer-focused mindset.


Within 1 month, you will:
  • Become a Trello expert through our onboarding process
  • Understand our product offering through training
  • Master our platform 
  • Master our integration possibilities (flat files, APIs)


Within 3 months, you will:
  • Be onboarded as a PM of the custom project squad
  • Work with clients to understand their technical requirements and scope projects accordingly
  • Specify technical solutions to meet client needs, including customizations
  • Collaborate with our sales and development teams to design and implement solutions that meet client requirements
  • Ensure successful delivery of projects on time and within budget
  • Provide technical expertise and support to clients throughout the project lifecycle
  • Continuously learn about new technologies and stay up-to-date with industry trends
  • Develop and maintain technical documentation and project plans
  • Be involved on Enterprise client implementations
  • Participate in client-facing meetings and presentations


Within 6 months, you will:
  • Develop repeatable and scalable processes to improve project quality and delivery
  • Be able to support the team on difficult integrations & troubleshooting issues
  • Contribute to our knowledge base to share best practices and lessons learned
  • Work with our partner ecosystem to strengthen the services proposed to our clients


Within 12 months, you will:
  • Launch your first solution with a seamless customer implementation experience
  • Be recognized as a level 2 support by the EMEA PS team on all technical topics
  • Manage autonomously technical escalations
  • Build your OKR roadmap for year 2


The Skill Set
  • 5+ years of experience as a technical consultant, software engineer, or similar role
  • Excellent technical skills, including experience with programming languages such as Javascipt
  • Knowledge of SaaS platforms, cloud-based solutions, and web technologies
  • Experience scoping projects, designing technical solutions, writing 5-star specifications, and delivering on projects
  • Excellent problem-solving skills and ability to troubleshoot complex technical issues
  • Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
  • Ability to manage priorities across multiple customer implementations
  • Solution-oriented, client-first mindset in everything you do
  • Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
  • Experience with project management methodologies such as Agile or Scrum is a plus
  • Bachelor's degree in Computer Science or a related field is a plus


What we offer
  • Compensation: Package includes base salary and a variable component 📈
  • Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.
  • Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆


The Interview Process
  • Phone Screen with our Talent Acquisition Manager
  • Discovery Meeting with our Head of Professional Services
  • Case study with our Head of Professional Services and our VP Engineering
  • Clarification Meeting with a Product Manager
  • Culture Fit with our VP professional services 
  • Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC


Who We Are

360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.


360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.


Learning Includes Everyone.

In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!

Average salary estimate

$70000 / YEARLY (est.)
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$60000K
$80000K

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What You Should Know About Technical Consultant, 360Learning

Are you ready to take the next big step in your career? 360Learning is on the lookout for a talented Technical Consultant to join our dynamic Professional Services team, and this remote opportunity based in Spain could be just what you're looking for! As a Technical Consultant, you will dive into the exciting world of enterprise client implementations, where you'll be responsible for scoping out custom projects and building tailored solutions that truly meet client needs. Your expertise will shine as you work with both our sales and development teams, translating complex client requirements into actionable technical solutions. The role isn't just about technical skills; it's also about building relationships with clients and ensuring a seamless delivery of projects. In your first month, you’ll get acquainted with our platform and tools, while by month three, you'll take the lead on project management for custom squads, honing your skills in problem-solving and client communication. Fast forward to six months, and you'll be recognized as an essential part of the team, developing processes to enhance project quality and delivery. Fast-paced and innovative, 360Learning promotes collaboration and creativity, ensuring that you can grow in a supportive environment while making a real impact. Here, learning is a continuous journey that includes everyone, and we want you to thrive both in your work and your career. Join us in shaping the future of learning for over 1700 organizations worldwide!

Frequently Asked Questions (FAQs) for Technical Consultant Role at 360Learning
What are the responsibilities of a Technical Consultant at 360Learning?

As a Technical Consultant at 360Learning, you will be responsible for managing enterprise client implementations, scoping custom technical projects, and delivering tailored solutions. You’ll collaborate closely with sales and development teams to ensure client needs are clearly understood and met with precision.

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What qualifications are required for a Technical Consultant position at 360Learning?

To be a successful Technical Consultant at 360Learning, candidates should have 5+ years of experience in similar roles, proficiency in programming languages such as JavaScript, and a solid understanding of SaaS and web technologies. A Bachelor’s degree in Computer Science is a plus, along with project management experience in methodologies like Agile or Scrum.

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How does the onboarding process work for a Technical Consultant at 360Learning?

Upon joining 360Learning as a Technical Consultant, you will undergo a structured onboarding process that includes mastering our platform and tools such as Trello. You’ll also learn about our integration possibilities and technical specifications of our product offering during this crucial first month.

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What kind of projects will a Technical Consultant work on at 360Learning?

Technical Consultants at 360Learning will engage in custom client projects that require unique technical implementations and innovative solutions. You will be involved in scoping, designing, and successfully delivering these projects, often catering to the specific demands of enterprise clients.

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What is the company culture like at 360Learning for Technical Consultants?

The culture at 360Learning is built on collaboration, inclusivity, and continuous learning. As a Technical Consultant, you can expect flexible working hours, the opportunity to work from home, and a supportive environment that values diverse perspectives and encourages personal and professional growth.

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Common Interview Questions for Technical Consultant
Can you explain a complex technical issue you have solved?

When answering this question, focus on a specific instance where you faced a technical challenge. Outline the problem, how you approached it, the actions you took, and the successful outcome. Emphasize your problem-solving skills and technical expertise as a Technical Consultant.

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How do you prioritize tasks in a fast-paced environment?

Explain your strategies for prioritization, such as using project management tools or methodologies like Agile. Discuss how you assess urgency and importance, and provide an example of how prioritizing effectively allowed you to deliver a project on time.

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Describe your experience with project management methodologies.

Share your familiarity with methodologies such as Agile or Scrum. Provide specific examples of projects where you applied these methodologies and the impact it had on the project's success, particularly in delivering client solutions.

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How do you approach client relationships as a Technical Consultant?

Discuss the importance of understanding client needs and building strong relationships. Outline methods you use to communicate effectively, manage expectations, and ensure client satisfaction throughout the project lifecycle.

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What programming languages are you proficient in, and how have you applied them?

List the programming languages you excel in, such as JavaScript, and share specific projects where you utilized these skills to design technical solutions. Highlight your ability to adapt and learn new languages as necessary.

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Can you provide an example of a successful technical implementation you led?

Share a detailed account of a project you managed, focusing on your role, the challenges faced, and how you navigated these issues to deliver a successful outcome for the client. Utilize metrics if available to demonstrate the impact of your work.

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How do you stay updated on industry trends and technology?

Share your strategy for keeping up-to-date with industry developments, such as attending workshops, following key publications, or participating in online forums. Mention how this continuous learning ultimately benefits your role as a Technical Consultant.

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What steps do you take to ensure high-quality project delivery?

Discuss your approach to quality assurance during project execution. This may include thorough testing, client feedback loops, or documentation practices that ensure all aspects of the project meet client expectations.

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How do you handle difficult conversations with clients?

Explain your techniques for managing difficult conversations while maintaining professionalism. Talk about transparency and active listening as key components of your approach to resolving conflicts and ensuring client trust.

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Why do you want to work as a Technical Consultant at 360Learning?

Share your genuine interest in contributing to 360Learning’s mission and how your skills align perfectly with the role. Reflect on what excites you about their products and their commitment to diversity and learning for all.

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360Learning is the learning platform that combines collaborative tools with the power of an LMS. We empower L&D teams to drive culture and growth through Collaborative Learning.

31 jobs
MATCH
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BADGES
Badge Women LedBadge Rapid Growth
CULTURE VALUES
Dare to be Different
Transparent & Candid
Growth & Learning
Mission Driven
Diversity of Opinions
Work/Life Harmony
Rapid Growth
Collaboration over Competition
BENEFITS & PERKS
Maternity Leave
Paternity Leave
Paid Time-Off
Medical Insurance
Mental Health Resources
Equity
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
April 24, 2025

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