Patient Service Representative - job 1 of 2

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Department:

09122 AAH West Allis: Womens Care - Front End Staff

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

Must be available 0700-1730 Monday-Friday, primary hours will be 0800-1630. May be asked to travel to our Franklin location, 4202 W. Oakwood Park Court, suite 120, Franklin, WI, 53132

Major Responsibilities:

Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Licensure, Registration, and/or Certification Required:

None Required.

Education Required:

High School Graduate.

Experience Required:

No experience required.

Knowledge, Skills & Abilities Required:

Excellent customer service skills.
Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
Excellent organizational skills.
Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Physical Requirements and Working Conditions:

Exposed to normal medical office environment, may be exposed to potentially ill patients.
Must be able to sit for extended periods of time.
Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$19.45 - $29.20

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
Premium pay such as shift, on call, and more based on a teammate's job
Incentive pay for select positions
Opportunity for annual increases based on performance

Benefits and more

Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.

Average salary estimate

$50586 / YEARLY (est.)

min

max

$40436K

$60736K

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What You Should Know About Patient Service Representative, aah

Join the dynamic team at Aurora Medical Center West Allis as a Patient Service Representative! This full-time position offers a fulfilling opportunity for individuals eager to make a difference in the healthcare field. As a vital part of our Women's Care front-end staff, you'll be the warm and welcoming face our patients see as they walk through our doors. Your primary responsibilities will include greeting patients, answering phones, and scheduling appointments to ensure everything runs smoothly. It's not just about completing tasks; it's about ensuring every patient feels valued and understood. Your ability to collect and verify their demographic and insurance information will be crucial in helping us provide the best care possible. With hours from 8:00 AM to 4:30 PM, Monday through Friday, you’ll enjoy a stable schedule with no late shifts! Plus, as a Patient Service Representative, you’ll work closely with both patients and healthcare professionals, honing your communication skills and expanding your healthcare knowledge. You won't need to have prior experience, just a strong commitment to excellent customer service and attention to detail. With access to comprehensive benefits, growth opportunities, and a chance to contribute to a leading health system, this role at Aurora Medical Center West Allis is a wonderful starting point for your career in healthcare.

Frequently Asked Questions (FAQs) for Patient Service Representative Role at aah

What are the main responsibilities of a Patient Service Representative at Aurora Medical Center West Allis?

As a Patient Service Representative at Aurora Medical Center West Allis, your primary responsibilities include greeting patients and visitors, managing phone calls, registering patients, obtaining and verifying insurance information, and scheduling appointments. You'll also perform visit closures and assist with ensuring a smooth patient flow.