Security Guard - PM

As a Security Guard - PM at 21c Museum Hotels, your primary responsibilities will include patrolling the hotel property to ensure safety, responding to emergency alarms, documenting security incidents, and protecting the assets of the hotel, guests, and employees. You'll also enforce hotel policies and assist in investigations, making your role crucial for maintaining a safe and secure environment.

To qualify for the Security Guard - PM position at 21c Museum Hotels, you should have a minimum of two years of experience in loss prevention, a high school diploma or equivalent, and strong communication skills. Physical requirements include the ability to respond to emergencies effectively and perform mobility tasks such as lifting and carrying as necessary.

Key skills for a successful Security Guard - PM at 21c Museum Hotels include strong communication abilities, awareness of substance abuse signs, and excellent vision and comprehension to perform safety inspections and complete detailed reports. Being adaptable and able to respond promptly to emergencies is also vital.

A typical day as a Security Guard - PM at 21c Museum Hotels involves patrolling the hotel and monitoring various situations to ensure the safety and security of the premises. You will engage with guests, respond to any security concerns, and document all incidents in daily logs. Every shift can bring new and exciting interactions, making it a dynamic environment.

Yes, as a Security Guard - PM at 21c Museum Hotels, you will be expected to attend quarterly meetings with the Night Manager and other relevant staff. These meetings will keep you informed about security updates, hotel policies, and allow you to share your insights to enhance overall hotel security.

When observing suspicious behavior, it is crucial to approach the situation calmly and discreetly. I would assess the behavior and determine if it poses an immediate threat. If necessary, I would notify my supervisors or call for additional assistance while monitoring the situation until it is resolved.

In my previous roles, I have been trained in emergency response protocols, including evacuation procedures, first aid, and how to handle various types of emergencies such as fire alarms and security threats. I always prioritize ensuring the safety of guests and staff while following the established guidelines.

To ensure thorough documentation of security incidents, I keep detailed notes during my shifts, including the date, time, individuals involved, and a description of the incident. I also follow up with any required forms and ensure that all reports are completed accurately and submitted promptly.

I believe in continuous learning and regularly review company policies and protocols. Additionally, I participate in training sessions and meetings, which help me stay current with any changes or updates to security procedures and standards in the hospitality sector.

My strongest quality as a Security Guard is my ability to remain calm under pressure. In high-stress situations, I can think clearly and act decisively to resolve issues efficiently, ensuring the safety of guests and staff while maintaining a professional demeanor.

Yes, in a previous role, I encountered a difficult guest who was upset about a policy. I listened to their concerns attentively and communicated clearly about the policy reasons while maintaining a friendly demeanor. This de-escalated the situation and allowed us to find a satisfactory resolution.

I prioritize tasks by assessing urgency and importance. Emergency situations take precedence, followed by any ongoing issues or patrol requirements. Keeping a list of my tasks helps me stay organized and ensures I cover all areas that need attention during my shift.

Teamwork is essential in hotel security. Collaboration with colleagues allows for better communication and support during incidents. I believe that having a strong team dynamic not only enhances the efficiency of our security measures but also creates a safer environment for guests and staff.

Enforcing hotel policies requires a balance of firmness and courtesy. I approach policy enforcement respectfully, ensuring that guests understand the reasons behind the policies. My aim is to maintain a welcoming atmosphere while protecting the integrity and safety of the hotel.

What motivates me most about working as a Security Guard in a hotel environment is the opportunity to ensure the safety and well-being of guests while contributing to their overall experience. I take pride in creating a secure and enjoyable atmosphere that allows guests to fully appreciate their stay.