Server - Toro

As a Server at Toro, your primary responsibilities include providing exceptional customer service by warmly greeting guests, guiding them through the menu, and ensuring their dining experience is memorable. You’ll be expected to have a thorough knowledge of all menu items and beverage offerings, assist with reservations and seating arrangements, and maintain a clean and organized work environment in line with safety and sanitation policies.

To qualify as a Server at Toro, you should have previous experience in a high-volume food and beverage operation, along with a solid understanding of beer, wine, and spirits. Excellent communication and organizational skills, along with a strong sense of responsibility and reliability, are essential for thriving in our fast-paced environment. You also need to work well as part of a team and maintain a flexible schedule.

The work environment at Toro, Richard Sandoval is lively and energetic, emphasizing teamwork and high standards of service. As a Server, you will be dynamic, engaging with guests in a stimulating atmosphere designed to celebrate Latin culinary experiences. It’s a fast-paced setting where your dedication to guest satisfaction and your ability to thrive under pressure will truly shine.

Servers at Toro can enjoy a range of benefits including exclusive discounts at Fairmont properties globally, complimentary meals during shifts, and access to tailored learning programs. Additionally, our commitment to health and financial well-being means comprehensive medical and dental coverage is available, alongside opportunities for professional growth within Accor.

The Server role at Toro is crucial in creating a memorable guest experience. By providing warm hospitality and knowledgeable recommendations, you help guests feel valued and engaged. Your ability to ensure smooth service, along with an in-depth understanding of menu items and drinks, plays a vital role in elevating the dining experience and reinforcing Toro's reputation for exceptional culinary offerings.

To provide exceptional customer service at Toro, I would approach each table with warmth and friendliness, actively listen to guest preferences, and offer knowledgeable suggestions based on the menu. My goal would be to make each guest feel unique and valued, ensuring that their experience exceeds expectations through timely service and genuine hospitality.

In my previous roles, I worked in busy restaurants where I managed multiple tables during peak hours. I learned to prioritize tasks, maintain a positive attitude, and communicate effectively with the kitchen and bar staff. This experience equipped me with invaluable skills for thriving in a fast-paced environment, similar to what I'll encounter as a Server at Toro.

When dealing with difficult guests, I remain calm and courteous, actively listening to their concerns. I understand the importance of empathy and approach them with a problem-solving mindset, addressing their issues promptly. My ultimate aim is to turn a negative experience into a positive one, reflecting the exceptional service standard that Toro aims to uphold.

I believe in continuous learning. To maintain a deep understanding of the menu, I regularly engage with chefs and participate in tastings, ensuring I’m familiar with the preparation methods and ingredients. Additionally, I make notes and review the menu frequently, allowing me to confidently recommend dishes and beverages to guests at Toro.

In my last position, my team and I coordinated during a busy evening shift, effectively dividing roles to ensure smooth service. We communicated continuously, supported each other's efforts, and remained adaptable to changing needs. This collaboration resulted in high customer satisfaction scores, demonstrating how teamwork can enhance the overall experience at a restaurant like Toro.

I manage my time during busy shifts by prioritizing tasks based on urgency and guest needs. I focus on delivering efficient service while maintaining quality, consistently checking in with tables and setting up for upcoming guests to stay ahead of the rush. This proactive approach is crucial for success as a Server at Toro.

Toro stands out for its unique blend of Latin cuisine and exceptional service in a vibrant setting. The lively atmosphere complemented by the expertly crafted menus and drinks creates a one-of-a-kind dining experience that celebrates culture and flavors, making it a joy to be part of this team and share the Toro experience with guests.

As a passionate food and beverage enthusiast, I would enthusiastically share my knowledge with guests and engage them in discussion about the menu items. I would also recommend pairings that enhance their dining experience, showcasing the rich offerings at Toro and ensuring guests leave feeling satisfied and eager to return.

The most important aspect of guest satisfaction is personal connection. Ensuring that guests feel welcomed and valued fosters a positive atmosphere where they feel comfortable expressing their needs. By providing attentive and personalized service, we can create memorable dining experiences that will keep guests coming back to Toro.

Yes, I understand that flexibility is crucial in the restaurant industry, especially in a busy environment like Toro. I am fully prepared to work evenings, weekends, and holidays to accommodate our guests' needs while ensuring that I contribute to a smooth service experience during peak hours.