Outside Sales / HVAC - Lake Como, NJ

As an Outside Sales Representative at Air Experts, your main responsibility will be to connect with customers and offer them solutions for their heating, cooling, and air quality needs. You will work with warm leads provided by us, which means no cold-calling! The role involves educating customers on our services, ensuring they receive comfortable living conditions, and facilitating system upgrades or replacements. You will also need to manage your schedule effectively while traveling to pre-set appointments in your company-provided vehicle.

To qualify for the Outside Sales position at Air Experts, candidates should have prior experience selling residential services, with HVAC-specific experience preferred in some areas. It's essential to possess strong customer service and communication skills, along with a proven work ethic. Additionally, candidates must be able to handle a variety of job environments, including attics and crawl spaces, and should be comfortable working long and sporadic hours as needed. A valid driver's license and good driving record are also required.

Air Experts is committed to the development of its Outside Sales Representatives through comprehensive training opportunities. This includes in-house learning sessions focusing on technical knowledge, effective sales strategies, safety protocols, and leadership skills. We prepare our team thoroughly to ensure that they are well-equipped to meet customer needs and excel in their roles, bolstering both personal and professional growth.

Outside Sales Representatives at Air Experts can enjoy a generous benefits package, which includes multiple health insurance options starting as low as $5 per week, dental and vision insurance, 401(k) with a company match, within a company-paid life insurance policy, and paid time off. Additionally, team members can access discounts through our partner accounts, travel in a company-provided vehicle, and experience uncapped commission earning potential that can exceed $100,000 per year.

Air Experts fosters a strong culture of growth and development for its Outside Sales Representatives. By providing access to a national network, we offer various professional development opportunities and support for career advancements. Team members are encouraged to continuously improve their skills and capabilities in the field, making Air Experts an excellent choice for those eager to build a successful career in sales.

In responding to this question, highlight your prior roles in residential sales, focusing on your achievements, sales techniques, and how you built relationships with your clients. Tailor your experience to reflect skills that are relevant to HVAC solutions if applicable. Share specific examples of how you approached customer needs and any successful outcomes you achieved.

When answering this question, discuss various lead-generation strategies such as leveraging warm leads provided by the company, networking within the community, and utilizing social media platforms. Emphasize your ability to build rapport and trust with potential clients, as well as your experience with following up on leads efficiently.

Indicate that handling objections is an essential part of the sales process. Describe a systematic approach to objection handling, such as acknowledging the concern, asking clarifying questions, providing solutions or alternatives, and emphasizing the benefits that align with the customer's needs. Use an example from past experiences to showcase your effectiveness in overcoming objections.

Your answer should focus on building rapport and establishing strong relationships with clients. Discuss techniques such as understanding customer needs, creating urgency through limited-time offers or promotions, and summarizing the value propositions of your solutions. Use past experiences to demonstrate your successful closing strategies and adaptability in a competitive landscape.

Share a specific situation where you surpassed your sales goals. Detail the actions you took, including research, preparation, and techniques that contributed to your success. Discuss how you set personal benchmarks, stayed motivated, and adapted your strategies, reinforcing your potential to excel as an Outside Sales Representative at Air Experts.

Respond by explaining your methods for managing time effectively. Discuss using scheduling tools, prioritizing high-value leads, and maintaining consistent communication with clients. Emphasize your flexibility and resourcefulness when handling unexpected changes in appointments or last-minute client requests.

Demonstrate familiarity with Air Experts by discussing the company's values, mission, and commitment to providing exceptional customer service. Mention elements like warm leads, quick service, and extensive training provided to representatives, aligning your values as a potential employee with those of the company.

Indicate that maintaining motivation in a commission-based role is about setting realistic goals and celebrating small victories. Discuss how tracking your progress and remaining focused on customer relationships can help maintain enthusiasm and drive. Share any personal techniques that keep you engaged and passionate about sales.

Reflect on a specific challenge in sales, detailing the context and your response. Describe the solution you implemented, how you adapted, and what you learned from that experience. Highlight your resilience and your ability to turn challenges into opportunities for growth.

Your answer should demonstrate that you have researched Air Experts extensively. Share your alignment with the company's mission, values, and the attractive benefits they offer. Discuss your eagerness to contribute to the team's success and how this role fits your career aspirations in the HVAC industry.