Freelance Brand Expert - job 1 of 2

As a Freelance Brand Expert at Charlotte Tilbury, your primary responsibilities include achieving sales targets, demonstrating exceptional makeup artistry, providing outstanding customer service, and maintaining the presentation and hygiene of the store. You'll also assist in visual merchandising and collaborate with the Brand field team to ensure all counter needs are met.

To be considered for the Freelance Brand Expert role at Charlotte Tilbury, candidates should possess strong artistry skills and a background in retail or beauty sales. A proven track record of meeting sales goals and providing excellent customer service is essential, along with a passion for the brand and its values.

A Freelance Brand Expert plays a crucial role in promoting the Charlotte Tilbury brand by embodying its ethos and delivering the ‘Tilbury Touch’ through personalized customer interactions. By showcasing product knowledge and artistry skills, you help build brand awareness and drive sales in-store, creating a welcoming environment for beauty enthusiasts.

The work environment for Freelance Brand Experts at Charlotte Tilbury is dynamic and collaborative, filled with creativity and enthusiasm. Working as part of an elite team, you’ll enjoy a positive atmosphere where open communication, professionalism, and passion for beauty are highly encouraged and celebrated.

Yes, as a Freelance Brand Expert at Charlotte Tilbury, flexibility is important. You’ll need to manage your schedule to meet the demands of events and promotions, ensuring that the counter is always ready for customers. This role typically requires evening and weekend availability, catering to store hours and customer needs.

When answering this question, highlight any specific roles you've held in beauty or retail settings. Discuss your sales achievements, ability to engage customers, and how your passion for beauty allows you to connect with clients effectively.

Explain that your approach involves actively listening to customers’ needs, offering personalized recommendations, and ensuring they have a delightful shopping experience. Emphasize your ability to build rapport and create lasting relationships.

Share your strategies for staying informed, such as following industry influencers, attending workshops, and visiting beauty trade shows. You might also mention any relevant certifications or specialized training you've completed.

Demonstrate your knowledge by discussing Charlotte Tilbury's innovative products, her signature makeup philosophy, and any specific collections or campaigns that excite you. Show that you understand the brand's values and its focus on artistry made easy.

Discuss your ability to remain calm and professional when faced with challenges. Emphasize your conflict resolution skills and your focus on finding solutions that satisfy the customer while respecting company policies.

Present a specific example, detailing the strategies you employed to reach that target, how you motivated yourself and your team, and the positive feedback you received from management.

Illustrate your methods for educating customers on product benefits and usage. Mention the importance of hands-on demonstrations and personalizing the information based on individual beauty needs.

Convey your passion for the brand, its products, and its customer-centric philosophy. Express your excitement about the opportunity to share Charlotte's artistry secrets and contribute to the brand's success.

Discuss your collaborative mindset, openness to feedback, and willingness to support your teammates. Highlight experiences where you fostered a positive work environment and helped achieve team goals.

Share specific tactics you have used in the past to engage customers during promotional events, such as personalized consultations, special offers, and interactive product demonstrations that create excitement and drive purchases.