Security Lobby Receptionist in Doral, FL

As a Security Lobby Receptionist at Allied Universal, you'll be responsible for greeting and assisting all visitors in a calm and professional manner. You'll manage incoming calls, ensure the front desk is tidy, and provide a warm welcome to clients. Additionally, you will assist with uniform returns, collaborate with HR on candidate applications, and maintain a professional environment in the lobby and training room.

To qualify for the Security Lobby Receptionist position at Allied Universal, you must be at least 21 years old and possess a high school diploma or equivalent, or have five years of verifiable experience. A valid security license is required, along with good customer service skills and computer knowledge. Being bilingual in English and Spanish is essential for effective communication with our diverse clientele.

Allied Universal offers a range of attractive benefits for the Security Lobby Receptionist position, including medical, dental, and vision coverage, a 401k retirement plan, employee discounts at various venues, and flexible part-time and full-time schedules. Additionally, you will have access to ongoing paid training programs and various perks to enhance your work experience.

The work schedule for a Security Lobby Receptionist at Allied Universal is typically from Wednesday to Sunday, from 10 PM until 6 AM. This shift provides a unique opportunity for those seeking flexible work hours that can fit around personal commitments while still engaging in rewarding full-time or part-time work.

Allied Universal is committed to the career growth of its employees. As a Security Lobby Receptionist, you will have access to ongoing training programs that provide you with skills necessary for advancement within the company. Through various opportunities, including potential shifts into other security roles or management positions, Allied Universal supports your professional development every step of the way.

In answering this question, emphasize your ability to remain calm and collected. Describe your approach to listening to the customer's concerns, validating their feelings, and working to find a resolution while maintaining professionalism. Provide an example from your previous experiences if possible, showcasing your customer service skills.

It’s important to convey your organizational skills. Share an example of a busy scenario where you successfully balanced multiple tasks, such as greeting guests, answering phone calls, and maintaining the front desk. Focus on your prioritization techniques and communication skills that enabled you to manage your responsibilities effectively.

This is your opportunity to demonstrate your knowledge about Allied Universal. You can mention the company's commitment to diversity, quality service, and employee development. Express enthusiasm about joining a team that values customer relations and community service, and how your skills can align with the company's goals.

Define exceptional customer service as going above and beyond to meet the needs and expectations of visitors. Discuss your understanding of creating positive first impressions, being responsive, and providing tailored assistance to ensure every guest feels welcomed and valued.

Detail aspects of maintaining a professional image, such as dressing appropriately, speaking clearly, and engaging with visitors positively. Mention the importance of being knowledgeable about the company's values and services, which allows you to represent Allied Universal confidently.

To answer this, highlight your bilingual skills and the importance of clarity in communication. Explain that you strive to ensure understanding with both English and Spanish speakers, using appropriate language and confirming comprehension. This demonstrates your capability in a diverse work environment.

Provide an example of an emergency situation and explain your approach to handling it. Focus on key steps such as remaining calm, taking immediate action as needed, and notifying the appropriate authorities or personnel. This showcases your problem-solving abilities and readiness for unexpected challenges.

Discuss your familiarity with essential technology such as Microsoft Teams for communication, phone systems for taking messages, and any other specific software you may have used. Mention your ability to quickly learn new tech tools, highlighting your adaptability.

Emphasize the value of teamwork and collaboration. Discuss your experience working alongside others, sharing tasks, and supporting each other to achieve common goals. Mention your communication skills and willingness to assist colleagues, showcasing the benefits of working in a cohesive team.

Highlight that a clean lobby reflects the company's professionalism and enhances visitor experience. Discuss how an organized space helps you perform your duties more effectively, allowing for smooth operations at the front desk and contributing to the overall safety and comfort of visitors.