Sales & Service Manager -Downtown Detroit

As the Sales & Service Manager at Alo in Downtown Detroit, your key responsibilities will involve overseeing the sales and service team to ensure an exceptional guest experience on the store floor. You will assess guest connections, provide product education, and coach team members to enhance their performance. Additionally, you will analyze sales opportunities and work with the General Manager on budget management and strategic planning. Your role will also involve representing the business in various meetings and collaborating with cross-functional teams to achieve organizational goals.

To qualify for the Sales & Service Manager position at Alo, candidates should have 3-5 years of leadership experience in retail or a related industry. Strong communication and interpersonal skills are essential, as you will be leading a team and interacting with guests. Candidates should be skilled in using MS Office applications and possess the agility to handle a dynamic work environment. Additionally, a commitment to Alo's mission and values is crucial for cultivating a positive store atmosphere.

The Sales & Service Manager plays a critical role in bringing Alo's mission to life by ensuring that team members embody the brand's guiding principles in their interactions with guests. You will foster a team environment centered on elevated guest experiences and mindful living. By leading with accountability and continuous coaching, you help create a culture of excellence that positively impacts customers and enhances community connections, reflecting Alo's mission of mindful movement.

The work environment for the Sales & Service Manager at Alo is dynamic and engaging. You will be active, consistently moving throughout the store to interact with guests and guide your team. This role demands an ability to adapt to changing conditions quickly while maintaining a safe, clean, and inviting atmosphere. Whether you are strategizing sales initiatives with the General Manager or coaching team members, you will thrive in a vibrant setting that promotes mindful movement.

As a Sales & Service Manager at Alo, you can expect a comprehensive benefits package that includes a competitive medical, dental, and vision plan, as well as 401K matching for full-time employees. Additional perks include a generous employee discount on Alo products, free access to yoga classes at Alo Sanctuaries, and free membership to Alo Moves with countless streaming fitness and yoga classes. You will also enjoy monthly store incentives and a supportive work environment that prioritizes employee well-being and growth.

To effectively handle a difficult customer situation as a Sales & Service Manager, I would first listen actively to understand the customer's concerns. Acknowledging their feelings is crucial in defusing tension. I would then seek to provide a solution or offer alternatives, ensuring the customer feels valued. Following up to ensure their satisfaction is key, reinforcing Alo's commitment to customer experience.

In a previous role, I identified trends in customer purchasing behavior through sales analytics. This knowledge allowed me to implement targeted promotions and staff training sessions focused on product features, which subsequently increased sales by 20% over three months. My proactive approach to understanding customer needs helped enhance our service strategy and drive sales growth.

To motivate my sales team, I would implement regular recognition programs to celebrate achievements, both big and small. Creating an environment where collaboration is encouraged and ongoing feedback is provided is essential for fostering engagement. Additionally, I would offer tailored training programs to help team members hone their skills, instilling a sense of ownership and pride in their work.

Ensuring a high level of customer service within my team involves comprehensive training and ongoing coaching focused on customer engagement skills. I would regularly share success stories and encourage team discussions about best practices. By modeling exceptional service myself and providing constructive feedback, I aim to inspire my team to create memorable experiences for every guest.

In my previous retail roles, I have been responsible for monitoring and managing budgets, which included analyzing sales data to inform decisions on promotions and staffing. I used data-driven insights to forecast expenses effectively and align them with sales goals. My approach emphasizes regular evaluation of performance metrics to make informed adjustments, ensuring we remain within budget while maximizing profitability.

To develop my team in alignment with Alo's values, I would incorporate regular training sessions that highlight those values and showcase how they translate into day-to-day tasks. I would encourage open discussions about our mission and provide mentorship opportunities to help team members embody Alo's guiding principles in their interactions. By creating a strong sense of purpose, I would foster a culture where everyone feels motivated to contribute positively.

In a fast-paced environment, effective time management relies on prioritizing tasks and setting clear objectives for each day. I use digital tools to schedule my responsibilities and create lists. Additionally, I regularly assess progress to ensure that I remain agile in response to shifting priorities. By delegating appropriately and focusing on high-impact activities, I make sure that my team and I stay on track.

In a previous role, we experienced a sudden shift in our product lineup, which required adjusting our sales strategies. I gathered my team to brainstorm new approaches and aligned our training programs to prepare for the new products. By fostering an adaptable mindset and open communication, I ensured that we overcame challenges together and maintained high performance during the transition.

I approach cross-functional collaboration by first establishing clear communication channels and understanding the goals of each team involved. Sharing resources and insights is key to creating a unified effort that benefits the entire organization. I prioritize relationship-building with other departments so that we can work together effectively, leveraging our distinct strengths to achieve shared objectives.

My vision for guest experience at Alo centers on creating a community where every guest feels respected and valued. I believe that by nurturing genuine connections and sharing our passion for mindful movement, we enhance customers’ overall experience. I envision a store environment that not only reflects our values and mission but also fosters a sense of belonging and empowerment for each individual.