Community Liaison (Hospice Sales)

As a Community Liaison (Hospice Sales) at Altus Hospice, your primary responsibilities include building and nurturing relationships with key decision-makers in the medical community, promoting hospice services, and strategically generating referrals to increase patient census. You’ll conduct routine visits to medical professionals and community partners, as well as facilitate meetings with patients and families to explain our care philosophy.

For the Community Liaison (Hospice Sales) role at Altus Hospice, a Bachelor's degree in a related field is preferred, but substantial experience may substitute. You need a minimum of two years' experience in sales or marketing within healthcare, ideally with hospice or palliative marketing experience to excel in promoting our services effectively.

Altus Hospice is committed to the professional growth of its Community Liaison (Hospice Sales) team by providing comprehensive training, tuition reimbursement, and certification assistance. The environment fosters collaboration and encourages team members to share insights and strategies to achieve collective goals in service excellence.

As a member of the Altus Hospice team, Community Liaisons (Hospice Sales) enjoy a robust benefits package including comprehensive health, dental, and vision insurance, a company-matching 401(k), generous time-off policies, wellness programs, and reimbursements for cell phone, mileage, and gym memberships—ensuring you maintain a healthy work-life balance.

The salary range for a Community Liaison (Hospice Sales) at Altus Hospice is between $65,000 and $85,000 per year, depending on your experience and the specific responsibilities of the role. Final compensation will be discussed during the interview process to ensure transparency and alignment.

In your response, highlight your previous sales roles, emphasizing any experiences in healthcare or hospice settings. Provide examples of how you've successfully built relationships and secured referrals, and detail your strategies for increasing patient engagement, as these are crucial for the Community Liaison position.

Discuss your proactive methods for relationship-building, such as regular visits, personalized communication, and collaborative efforts to understand and meet their needs. Emphasize the importance of trust and support in fostering long-term partnerships with healthcare providers.

Share specific outreach strategies, including community events, educational presentations, and social media campaigns. Explain how you would align these efforts with the unique aspects of Altus Hospice’s offerings to ensure maximum engagement and referral growth.

Identify a specific challenge you faced, detailing your approach and the resolution. Focus on your problem-solving skills, resilience, and how the outcome positively impacted your relationships with clients or your sales numbers.

Discuss a specific campaign you executed—what your goals were, the planning process, and how you measured success. Highlight the results you attained and any lessons you learned that could benefit Altus Hospice.

Explain your organizational strategies, such as setting clear goals, maintaining a schedule for visits, and using CRM tools to track referrals and follow-ups. Showing your ability to juggle multiple priorities will demonstrate your readiness for the Community Liaison role.

Reflect on your passion for patient care and how personal experiences may have inspired you. It's important to convey empathy and understanding of the hospice industry's significance while aligning with Altus Hospice's mission.

Address the importance of adhering to HIPAA regulations and maintaining patient confidentiality. Describe how you would incorporate ethical practices in your interactions with patients and healthcare providers to uphold Altus Hospice's reputation.

Describe your approach to handling rejection by viewing it as an opportunity for growth. Share techniques you use to stay positive, learn from constructive feedback, and adjust your strategies to improve future interactions.

Discuss your alignment with Altus Hospice’s values and mission. Mention specific aspects of the company that appeal to you, such as its focus on patient care, collaborative culture, or commitment to staff development, demonstrating your genuine interest in joining their team.