Sr. Systems TPM, Kuiper Enterprise Service Delivery

As a Sr. Systems TPM at Kuiper, your primary responsibilities will include supporting Proof of Concepts, conducting demos, and tech trials at Executive Briefing Centers. You’ll be working closely with partners and system integrators to deploy our satellite solutions, resolving escalations and advocating for customer needs while also contributing to product and solution roadmaps.

Candidates for the Sr. Systems TPM role at Kuiper must possess experience in systems project management and a strong technical background relevant to satellite technology. Excellent communication skills, the ability to advocate for customer needs, and familiarity with system integrations are key. Additionally, candidates must be U.S. citizens or permanent residents due to export control laws.

The Sr. Systems TPM role is vital to Project Kuiper's mission as it enhances enterprise service delivery mechanisms, ensuring the successful deployment of satellite solutions. By supporting technical onboarding, documentation, and automated processes, the TPM will help to expand worldwide access to fast and affordable broadband, contributing significantly to bridging the digital divide.

For a Sr. Systems TPM at Kuiper, beneficial technical skills include systems integration, network benchmarking, and familiarity with satellite communications. A strong understanding of customer terminal technology will also enhance your ability to evaluate and demonstrate Kuiper’s competitive advantages effectively.

The team focus for the Sr. Systems TPM at Kuiper is on driving effective enterprise service delivery mechanisms for all customer-facing hardware, software, and systems. As part of this dynamic team, you will collaborate with engineering, product management, and business development to ensure a smooth implementation of satellite services that meet enterprise needs.

When answering this question, emphasize specific projects where you successfully managed systems deployment, mentioning any challenges faced and how you overcame them. Highlight your leadership skills, the methodologies used, and the impact of your work on overall project success.

A solid strategy is to mention your methods for tailoring communication to different audiences. Discuss your experience with documentation, presentations, and how you facilitate discussions to ensure all parties are aligned and informed about project developments.

Prepare to discuss any direct experience you have with satellite technologies or related systems. Mention specific projects or technologies you've worked with, as well as your understanding of the current trends and challenges in the satellite industry.

Here, provide a clear and structured answer detailing the situation, the actions you took to troubleshoot the issue, and the resolution. Emphasize your analytical skills and ability to stay calm under pressure.

Your answer should illustrate your organizational skills. Discuss tools or systems you use for tracking tasks, how you set priorities based on urgency and importance, and any past experiences where effective prioritization led to project success.

Discuss any metrics you’ve established for measuring project success, such as KPIs, customer satisfaction surveys, or completion times. Emphasize your commitment to continuous improvement based on the results you obtain.

Outline your approach to receiving constructive criticism. Mention your openness to feedback, how you analyze it to make necessary adjustments, and your commitment to ongoing learning and improvement in your role.

Provide examples of how you facilitate discussions to reach common ground, emphasizing your mediation skills and the importance of understanding each team member's perspective to foster collaboration.

Choose a project that showcases your leadership and collaboration skills. Discuss your role, the team involved, and the outcomes, emphasizing your ability to unite diverse expertise towards a common goal.

Discuss your understanding of the digital divide and emphasize your experience in customer advocacy and technical enablement. Highlight your eagerness to contribute innovative ideas and solutions to help reach underserved communities.