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Analyst-Risk Management - job 14 of 16

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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

How will you make an impact in this role?

The Account Takeover Fraud Risk Team (Banking Products) within the Global Fraud Risk Management Organization – is responsible for balancing Account Take Over (ATO) losses with customer experience at each touchpoint across the customer lifecycle for our banking customers. These customer touch points include account activities like Profile Maintenance, Card Replacement and Spend, Membership Reward redemption, and other non-card product activities across all channels (Online, Mobile App, and Phone Servicing)

The successful candidate will be part of a team of highly skilled professionals who design fraud risk strategy, build global capabilities and processes, define servicing policy and procedures, develop tracking and MIS, and ultimately be accountable for account takeover losses. To achieve this, it will be required to work closely with a range of business partners across Enterprise Digital, Product, Technology, Compliance as well as other Fraud Risk Management teams.

Key Responsibilities

Develop and support the implementation of fraud risk management strategies including the design of customer authentication controls
Lead the design and execution of the risk capabilities required to support new process enhancements
Regularly review portfolio MIS and conduct regular case reviews to identify opportunities and drive effective risk strategies
Partner with Decision Science, Fraud Servicing and Operations, Risk Capabilities, and other Risk Strategy teams to build effective fraud controls to mitigate losses

Minimum Qualifications:

Successful candidate should possess minimum of 1 year of experience in Risk Management in the card industry or a Bachelor’s degree in Engineering, Mathematics, Statistics, Economics, Finance, Business Analytics or related fields.

Preferred Qualifications:

Ability to use SQL, Python /MLS or other programming languages to draw insights from big data
Extensive knowledge in Microsoft Suite (Excel and PowerPoint)
Strong interpersonal, written, and verbal communication skills
Highly motivated individual with excellent problem-solving skills

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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American Express Glassdoor Company Review

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CEO of American Express

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Average salary estimate

$80000 / YEARLY (est.)

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max

$55000K

$105000K

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What You Should Know About Analyst-Risk Management, American Express

Join the dynamic team at American Express as an Analyst-Risk Management in the vibrant city of New York! In this exciting role, you'll have the chance to make a tangible impact on how we manage risk, ensuring the safety and satisfaction of our banking customers. Collaborating closely with a diverse group of professionals, you’ll design and implement innovative fraud risk management strategies while analyzing complex data sets to derive actionable insights. Your work on the Account Takeover Fraud Risk Team will be crucial in balancing losses with customer experience, as you'll be involved at various touchpoints, such as profile maintenance and card replacements. We’re looking for someone who is not only experienced but also passionate about tackling challenges head-on and can navigate through our state-of-the-art processes. Your qualifications will help you shine—whether it’s understanding risk management fundamentals or leveraging SQL and Python for critical analyses. At American Express, we prioritize your growth, with opportunities for mentorship from industry leaders, enabling you to carve a unique career path that reflects your aspirations. Join us at Team Amex, where you will be recognized for your efforts, collaborate with a diverse community, and help us deliver exceptional experiences for our customers. Your adventure in the world of risk and analytics begins here!

Frequently Asked Questions (FAQs) for Analyst-Risk Management Role at American Express

What responsibilities does an Analyst-Risk Management at American Express have?

As an Analyst-Risk Management at American Express, you'll play a key role in developing fraud risk management strategies and implementing customer authentication controls. Your responsibilities will include analyzing portfolio data, reviewing case files, and collaborating with various stakeholders to enhance our risk capabilities and mitigate losses.