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Manager - Controller - job 1 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

The Strategy & Transformation (S&T) team is responsible for identification, planning and delivery of strategic initiatives that enable the Controllership and broader Finance organization to achieve their objectives.  The team supports the delivery of large-scale projects that support Mergers & Acquisition deals, improve processes, enhance the control environment, support business growth activities, and implement new technologies. The S&T team is part of the Global Record to Report Team. 

The project manager role will be responsible for leading and executing initiatives by driving the delivery of key project outcomes. This role will have significant exposure to global stakeholders and senior leaders. While the projects will change over time, a strong set of core project management skills is required.

Key Responsibilities

  • Lead transformation projects and strategic initiatives for various parts of the Controllership and broader Finance organization.
  • Comprehensive project management to execute on strategic priorities, taking a project from solution design, planning and mobilization through execution & delivery.
  • Establish end-to-end processes, controls, dashboards / metrics and requirements for sponsored projects.
  • Consistent application of governance standards across all project types.
  • Extensive stakeholder engagement and facilitation across all levels of management.

Minimum Qualifications

  • 5+ years of relevant experience in driving Project Management, Process Transformation and Reengineering, with proven ability to lead multiple large scale initiatives, independently
  • Excellent communication skills and track record of collaborating, influencing, and extensively coordinating with internal and external partners, including senior leaders
  • Ability to manage multiple demands successfully within a matrixed organization
  • Results oriented, ability to lead and influence without authority
  • Proven strategic thought leadership with ability to translate strategy into well-defined outcomes

Preferred Qualifications

  • Good understanding of AXP Controllership Processes
  • CA / CPA / BS in Finance, Accounting or closely related fields (or alternatively an MBA)
  • Strong technical aptitude and ability to work with Technology to drive solutions
  • Strong understanding of Process Mapping, Analysis and other relevant Six Sigma methodology
  • Big 4 and/or consulting experience preferred

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$117500 / YEARLY (est.)
min
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$80000K
$155000K

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What You Should Know About Manager - Controller, American Express

Join American Express as a Manager - Controller and take your career to the next level! In this pivotal role, you'll be part of the Strategy & Transformation (S&T) team, where you’ll lead and manage transformative projects across the Controllership and Finance organization. Your key responsibilities will include executing initiatives from solution design all the way through to delivery, which means you’ll be at the heart of identifying and implementing strategic priorities. Imagine having the opportunity to engage with senior leaders and global stakeholders as you establish processes, dashboards, and governance standards that drive efficiency and excellence. With over five years of experience under your belt, you’ll leverage your project management and process transformation expertise to prioritize multiple large-scale initiatives with confidence. At American Express, we believe in the power of community and support. That’s why you'll enjoy a competitive salary and benefits, including retirement savings plans, parental leave, and flexible working arrangements. Our commitment to your professional growth is evident in our extensive training and development opportunities. Together, we create an environment where you can make a significant impact, surrounded by supportive colleagues who value diversity and cultivate a sense of belonging. If you're ready to make a difference in the world of finance and technology, the Manager - Controller position at American Express might be your perfect match!

Frequently Asked Questions (FAQs) for Manager - Controller Role at American Express
What are the key responsibilities of the Manager - Controller at American Express?

As the Manager - Controller at American Express, your main responsibilities will encompass leading transformation projects, managing strategic initiatives, and ensuring comprehensive project management from design through execution. You will establish end-to-end processes, controls, and metrics and engage with stakeholders at various management levels, ensuring governance standards are uniformly applied across all project types.

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What qualifications are necessary for the Manager - Controller position at American Express?

To qualify for the Manager - Controller position at American Express, candidates should have a minimum of five years of relevant experience in project management and process transformation. A CA, CPA, or a degree in Finance or Accounting is preferred, along with excellent communication skills and the ability to manage multiple demands in a matrixed organization.

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How does American Express support career development for the Manager - Controller?

American Express is committed to your professional growth as a Manager - Controller. The company offers extensive career development and training opportunities, mentoring programs, and a supportive environment that encourages continuous learning. You'll receive guidance to enhance your project management capabilities and thrive in your role.

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What benefits can a Manager - Controller expect at American Express?

As a Manager - Controller at American Express, you’ll enjoy a competitive salary with bonus incentives, comprehensive medical, dental, and vision insurance, retirement savings plans with a company match, flexible working arrangements, and 20+ weeks of paid parental leave. Additional benefits include free wellness support and financial coaching.

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What skills are important for success as a Manager - Controller at American Express?

Success as a Manager - Controller at American Express relies on a strong foundation of project management skills, strategic thought leadership, and technical aptitude. The ability to effectively communicate, influence, and coordinate with various stakeholders is crucial, along with a solid understanding of process mapping and analysis methodologies.

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Common Interview Questions for Manager - Controller
Can you describe your experience with project management in finance?

When answering this question, highlight specific projects you've managed, focusing on outcomes, methodologies used, and how you engaged with stakeholders. Discuss how your approach to managing timelines and deliverables contributed to successful project completion.

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How do you approach risk management in large-scale initiatives?

An effective response should outline your strategy for identifying risks early in the project cycle, including assessing potential impacts and developing mitigation plans. Share examples that demonstrate your proactive approach to preventing challenges.

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What frameworks or tools do you use for process transformation?

Discuss the specific frameworks or methodologies you prefer for process transformation, like Six Sigma or Lean, and provide examples of how you've successfully implemented them in past roles to drive improvements.

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Can you explain how you prioritize multiple projects?

In your response, emphasize your organizational skills and techniques you use for prioritization, such as assessment matrices or tool-based approaches. Bring in examples of successful project prioritizations and their outcomes.

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Describe a time when you had to influence senior leadership on a project.

Share a concrete example where you successfully persuaded senior leaders to support a project initiative, detailing the steps you took to present data-driven arguments and the eventual impact on project outcomes.

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What is your experience with stakeholder management?

Provide insights into how you build relationships with stakeholders, coordinate their needs, and maintain clear communication. Mention any strategies you've used to engage with diverse stakeholder groups effectively.

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How do you stay updated with industry trends and technological advancements?

Demonstrate your proactive approach to professional development, such as attending workshops, following industry leaders, or participating in relevant online forums. Mention how this knowledge has benefited your work.

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What metrics do you use to evaluate project success?

Discuss specific KPIs relevant to project outcomes, explaining your rationale for choosing these indicators and how they align with organizational goals. Use examples to illustrate how you've measured success in past projects.

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How have you handled conflicts within your team?

Showcase your conflict resolution skills by providing an example where you addressed a disagreement within your team effectively. Emphasize your approach to foster open communication and collaborate on finding resolutions.

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What motivates you to excel in project management roles?

Reflect on your passion for driving transformation and delivering impactful results. Discuss personal motivating factors and how they align with the values of American Express, emphasizing your commitment to contributing positively to the organization.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

762 jobs
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 4, 2025

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