Senior Manager - Business Strategy - job 4 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Business Strategy team sits within the Merchant Services – U.S. (MS – U.S.) organization and is responsible for driving thought leadership and supporting strategic decision-making. The MS – U.S. organization seeks to drive welcomed acceptance across all businesses in the United States by providing products and services that allow them to prosper. The MS – U.S. organization, which consists of 10M+ merchants, falls within Global Merchant Services organization, which acquires and maintains relationships with millions of merchants around the world that welcome the American Express card.

The Business Strategy team operates as an internal consulting team, supporting senior leadership across MS – U.S.. All work is project based, including a mix of short- and long-term projects. The team works on high impact projects that are tied to senior leadership’s most pressing business objectives. 

Responsibilities include:

• Help secure cross-functional and executive-level buy-in for key initiatives to aid in driving them forward.
• Partner with cross-functional teams across product, sales, legal, marketing, and others to deliver on strategic initiatives, ensuring successful implementation as intended.
• Identify opportunities for incremental and new revenue growth, looking both internally and externally for ideas, topics, and trends.
• Develop a perspective and path forward for new ideas, topics, and trends by building comprehensive business cases that balance opportunity and operational feasibility.
• Act as a change agent within MS – U.S. and beyond by encouraging innovation and being courageous in challenging the status quo.

Qualifications:

• 5+ years relevant experience required.
• Strategic, big-picture problem solver with strong business acumen and high degree of creativity. 
• Resourceful self-starter who thrives in ambiguity. Ability to create structured outputs from white space questions. 
• Excellent communicator and storyteller with the ability to understand the audience, structure effective presentations, and lead stakeholder conversations.
• Proven relationship-builder with strong consultative and collaborative skills to partner with business leaders to devise solutions to complex business challenges.
• Strong project management skills with consistent record of successfully getting results on complex, large-scale, cross-functional initiatives.
• Expertise in PowerPoint and Excel.
• Experience working with data and ability to clearly articulate the “so what” a plus.
• Bachelor's Degree Required; MBA and/or Management Consulting experience a plus.

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.