Hardware Technician I

As a Hardware Technician I at Anduril Industries, you will be primarily responsible for providing on-site technical support for software and hardware issues. This includes computer imaging, troubleshooting hardware problems, managing return merchandise authorizations (RMAs), and assisting with device audits. You’ll also handle logistics for physical devices, asset tagging, and resolving Jira ticket queries—ensuring that all devices are functioning optimally.

To apply for the Hardware Technician I position at Anduril Industries, you should have at least one year of experience with PC and Apple hardware, along with operating systems like Windows and macOS. Additionally, experience managing desktop incidents and providing deskside support is essential. A basic understanding of Linux could be advantageous, and you should have strong organizational skills along with the ability to handle multiple tasks efficiently.

Yes, the Hardware Technician I role at Anduril Industries may require occasional travel to local offices as necessary. This is part of providing comprehensive support to the various departments and ensuring all technological needs are met efficiently and effectively.

In the role of Hardware Technician I at Anduril Industries, you will be managing a variety of technical issues, including application installations, device configurations, and hardware troubleshooting. You'll also be involved in imaging and deploying endpoint hardware, repairing and refurbishing devices, and ensuring every workstation is optimized with the necessary peripherals.

Anduril Industries provides a robust benefits package for Hardware Technician I employees, including comprehensive healthcare benefits, paid time off, and support for mental health resources. Additionally, you will have access to a professional development stipend, daily meals, relocation assistance, and a 401(k) retirement savings plan. This ensures that your work-life balance and personal growth are prioritized.

When discussing your experience with computer imaging in an interview for the Hardware Technician I role, highlight specific tools or software you've used, and how you’ve successfully imaged devices for deployment in the past. This will demonstrate your technical knowledge and problem-solving skills, showing that you are well-equipped for the responsibilities of the job.

In response to a question about prioritizing support tickets, explain the system you normally follow, whether it's ranking by urgency or the impact on users. Mention that you understand the importance of addressing critical issues promptly while managing your workload efficiently, showcasing your organizational skills.

When asked about your troubleshooting process, provide a clear, step-by-step outline of how you would approach diagnosing and resolving hardware issues. This might include checking connections, running diagnostic tools, and determining if a replacement is necessary, which illustrates your methodical thinking and technical acumen.

Explain your familiarity with ticketing systems like Jira—how you’ve used it to track support requests, manage priorities, and ensure timely resolutions. Emphasize your organizational approach and ability to document processes, demonstrating that you understand how to effectively use such tools in a collaborative environment.

Highlight your understanding of asset management and its critical role in maintaining efficient operations, particularly in a tech-dependent company like Anduril. Discuss how managing inventory, conducting audits, and ensuring devices are tracked helps streamline processes and enhance productivity.

When responding to this question, share a specific example from your past experience where you went above and beyond to assist a user or resolve an issue. Detail the impact of your actions, which will show your commitment to customer satisfaction and your ability to communicate effectively with users.

Acknowledge potential challenges such as high ticket volumes or keeping up with rapid technology changes. Discuss strategies you would use to manage stress, stay organized, or continue learning new skills, demonstrating your proactive approach to problem-solving.

Express your comfort level with the physical demands of the role, being honest about your own capabilities. Emphasize that you understand it’s an important aspect of the Hardware Technician I position and that you’re physically prepared to handle tasks as needed.

In answering this, you could mention specific websites, forums, or professional groups you follow—showing your enthusiasm for continuous learning—and explain that staying informed allows you to bring innovative solutions and practices into your work at Anduril Industries.

To answer this effectively, reflect on your skills and experiences that align with the job description. Talk about your technical capabilities, customer service focus, and excitement about contributing to Anduril’s mission to innovate defense technology, highlighting how your values align with the company culture.