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Technical Writer

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Company Description

AppXite is a product software development company, based in Riga, Latvia. Our Platform empowers sellers, distributors, and vendors transforming into a subscription- and consumption-based businesses. We have years of experience in the SaaS and software markets and long-term working relationships with the largest vendors in the world (e.g. Microsoft, IBM, AWS, Google, Adobe, Cisco etc.). AppXite platform enables the software and cloud service businesses of household names like Atea, Lenovo, and Liquid.

Job Description

As a Technical Writer at AppXite, reporting directly to the Application Support Manager, you will be responsible for producing high-quality documentation for all end users. Your work assignments will be based on the required knowledge and demand. Initially, you will specialize in specific parts of the product and its components, eventually becoming a Subject Matter Expert (SME) on the product. You will research and provide content on new functionalities and features, and become an expert on known issues and limitations reported by users or internal stakeholders. Experience with databases and APIs is preferred but not mandatory for this role. This position can be fully remote (long-term) via a B2B agreement, and we will provide the necessary equipment for work.

This role offers a unique opportunity to contribute to the development of high-quality documentation and e-learning content, ensuring that users and stakeholders have access to accurate and comprehensive information.

Direct responsibilities of a Technical Writer:

Collaborate with product managers, product marketing, and engineers to produce and maintain world-class documentation, including User Guides, Integration Guides, and API Developer Guides.
Develop technical documentation based on solutions provided by the L1/L2 support team to customers.
Investigate product functionalities using existing knowledge, user stories, and acceptance criteria for upcoming functionalities.
Coach internal stakeholders on the functionalities investigated.
Create screen/video recordings of certain functionalities if videos are deemed beneficial for learning purposes.
Contribute to the creation of internal e-learning content within the organization.
Ensure that the quality of existing knowledge adheres to agreed standards.
Propose improvements related to the quality processes of both internal and external knowledge.
Act as an editor to ensure consistency in documentation across the organization.
Address any ad-hoc requests as required by new projects and the role.

Qualifications

Required Qualifications:

Experience in technical writing in the English language.
Demonstrated ability to learn and comprehend complex subject matter.
Exceptional written and oral communication skills.
Proficiency in reading and executing SQL statements (optional).
Proficiency in executing and understanding API calls in Postman (preferred).
Experience working in an Agile environment (preferred).
SaaS experience (preferred).
Experience working cross-departmentally to communicate the nuts and bolts of a product.

Desirable Skills:

English as native language.
Experience using XML tools to create documentation.
Background in the e-learning or educational sectors.
Practical experience with AI in editing and creating instructional content.

Additional Information

We work with some of the largest companies in their industries (like Adobe, AWS, Cisco, Google, IBM, Microsoft, Lenovo, Liquid, etc.).
You will have skilled colleagues in an international environment.
You will have the opportunity to challenge, grow and develop yourself.
We offer professional training and certifications (Microsoft).
B2B contract, 4 weeks per years of paid vacation.
Employee referral program.

Join the challenge: we grow together!

We kindly ask you to apply if you are located in EMEA time zone!!!

What You Should Know About Technical Writer, AppXite

Are you a skilled wordsmith with a knack for translating complex information into easy-to-understand documentation? If so, you're in luck! AppXite, a leading product software development company based in Riga, Latvia, is on the lookout for a passionate Technical Writer to join our dynamic team. In this role, you'll report directly to the Application Support Manager and become an integral part of our documentation process. Your primary responsibility will be creating high-quality user guides, integration guides, and API documentation that cater to both end-users and internal stakeholders. You'll partner closely with product managers, engineers, and the support team to ensure that our documentation stays up-to-date and user-friendly. As you dive into the product and its components, you'll develop a deeper understanding, eventually becoming a Subject Matter Expert. Your expertise will play a crucial role in creating e-learning content and improving our knowledge management processes. We're looking for someone with a solid background in technical writing, exceptional communication skills, and preferably some experience with APIs and databases. You'll enjoy the flexibility of a fully remote position supported by a B2B agreement, along with professional training opportunities and a collaborative international work environment. If you’re ready to step up to the challenge and help others navigate the exciting world of our SaaS platform, we would love to hear from you!

Frequently Asked Questions (FAQs) for Technical Writer Role at AppXite

What are the main responsibilities of a Technical Writer at AppXite?

As a Technical Writer at AppXite, you'll collaborate with product managers, engineers, and others to create and maintain documentation such as user guides and API developer guides. Additionally, you will investigate product functionalities, coach stakeholders, and contribute to internal e-learning content. The ultimate goal is to ensure users have access to comprehensive information about our platform.