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Senior Product Designer, Self-help - job 1 of 2

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Overview

Working at Atlassian

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

Responsibilities

Overview

We're looking for a Product Designer to join the Customer Support and Sales Tooling Design Team. This team has a dual mission: to enhance the user experience for customer support tools and platforms, elevating Atlassian’s customer support experiences to drive seamless self-service led by AI. This role is India-based, with a manager in India.

In this role, you will:

Work in a team of designers in India on our range of support experiences, including Atlassian Support, AI chatbots, contact form and designing features for customers to get the help they need.
Operate in a fast-paced, cross-functional team.
Use and expand the Atlassian Design System by leveraging established patterns from our Atlassian suite.
Talk to users of our products, conduct research and observations to improve the product.
Be data-led, understand usage patterns and use-cases in order to improve experience

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Qualifications

Your background

4 + of experience in product design, ideally enterprise-based. AI experience is ideal.
Proficiency in modern design tools like Figma and proven experience working with design systems.
Strong portfolio showcasing relevant case studies
Experience in working autonomously and collaboratively, both synchronously and asynchronously.
Strong facilitation and cross-functional collaboration skills
Positive collaboration history with other departments, including Engineering, Product Management, and Research.
Experimentation experience is desirable

Preferred Qualifications/skills:

Ideally qualifications in Design, Human-Computer Interaction, or a related field.
Experience in designing for B2B enterprise SaaS products.
Familiarity with AI and content integration,.
Familiarity with accessibility and inclusive design principles.
Great communication and influencing skills: spoken, written and visual.
Comfortable working in a fast-paced, agile development environment.
Understanding of standard UX tasks, including customer research
Strong UI implementation skills, with a dedication to quality

Our perks & benefits

Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits.

About Atlassian

At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.atlassian.com/crh.

Atlassian Glassdoor Company Review

4.1

Atlassian DE&I Review

4.6

CEO of Atlassian

Scott Farquhar & Mike Cannon-Brookes

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Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Senior Product Designer, Self-help, Atlassian

Atlassian is on the lookout for a Senior Product Designer to join our Customer Support and Sales Tooling Design Team in Bengaluru! If you're passionate about crafting exceptional user experiences and thrive in a collaborative, cross-functional environment, this role could be a perfect fit for you. You will be enhancing tools and platforms that improve customer support experiences, heavily focused on seamless self-service led by AI. As a key member of our team of designers in India, you'll work on innovative support solutions that empower users, from AI chatbots to contact forms, ensuring every customer gets the help they need effortlessly. Your expertise will guide the design of features while leveraging the Atlassian Design System. We cherish data-driven insights, so your ability to dissect usage patterns will be vital in elevating experiences. Atlassian champions flexibility, allowing you to choose your desired work environment, whether it's from home, in the office, or a mix of both. Join us in our mission to unleash the potential of teams worldwide through great design, collaboration, and innovative thinking. Intrigued? We’d love for you to explore this opportunity and contribute your skills to Atlassian's exciting journey!</p>

Frequently Asked Questions (FAQs) for Senior Product Designer, Self-help Role at Atlassian

What are the main responsibilities of a Senior Product Designer at Atlassian?

As a Senior Product Designer at Atlassian, you will work on improving user experience for customer support tools within the Customer Support and Sales Tooling Design Team. Your responsibilities will include designing features for AI chatbots and contact forms, conducting user research, and analyzing data to enhance product usage and experience.