Community Outreach Manager- San Antonio, TX

The Community Outreach Manager at Author Health is responsible for conducting direct outreach to patients, engaging them in mental health care, and coordinating communication between healthcare providers and patients. Key responsibilities include assessing barriers to care, educating patients and caregivers about available services, and maintaining accurate documentation of interactions and outcomes.

To qualify for the Community Outreach Manager position at Author Health, candidates must hold a current or former RN, LCSW, LMFT, or LMHC license, or a Master's degree in Social Work or a related field. Additionally, candidates should possess excellent time management skills, strong computer literacy, and ideally have 3+ years of experience in healthcare settings, particularly with chronic medical conditions, mental health, or substance use disorders.

The Community Outreach Manager plays a vital role in patient engagement at Author Health by conducting outreach primarily at healthcare facilities to enroll eligible patients, addressing barriers to care, and maintaining relationships with healthcare partners. This proactive approach helps ensure patients receive the necessary support and services that foster better mental health outcomes.

Author Health provides a robust benefits package for their Community Outreach Manager, including a retirement savings plan with company matching, mileage reimbursement for travel, a low-cost comprehensive benefits package, generous paid leave, nine paid holidays, performance-based bonuses, and more. This ensures that employees feel valued and supported in their roles.

Yes! Author Health encourages bilingual candidates, especially those fluent in Spanish and English, to apply for the Community Outreach Manager position. Bilingualism is considered a preferred qualification, as it helps in effectively communicating with a diverse patient population while providing essential mental health services.

In responding to this question, focus on your strategies for building relationships with patients and how you assess their needs. Discuss your experience with outreach and overcoming barriers to care and how these efforts have impacted patient outcomes.

Here, use a specific example to illustrate your problem-solving skills. Explain the barrier, your approach to resolving it, and the positive impact it had on the patient's health and engagement.

Highlight any relevant roles or experiences that demonstrate your familiarity with mental health issues, your understanding of patient needs, and how you provided support or resources in a compassionate manner.

Emphasize your organizational skills and the tools or systems you use to maintain accurate records. Discuss the importance of documentation in tracking patient progress and coordinating care effectively.

Discuss your approach to relationship-building, emphasizing communication, regular check-ins, and collaborative efforts with healthcare providers to generate referrals and improve patient experiences.

Explain your methods for planning daily tasks, such as assessing patient needs, setting outreach goals, and optimizing travel routes. Share examples of how you adapt plans based on changing priorities within the healthcare environment.

Share the key qualities you think are necessary, such as strong interpersonal skills, problem-solving abilities, cultural competency, and a genuine passion for helping patients improve their mental health and well-being.

Discuss your conflict resolution skills and your ability to approach situations with empathy and understanding. Provide examples of how you effectively managed challenges while maintaining a patient-centered focus.

Illustrate your knowledge of local mental health resources, healthcare systems, and support services that benefit patients. Discuss how you connect patients with these resources for better care coordination.

Discuss your commitment to professional development, such as attending workshops, conferences, or webinars. Mention any relevant publications or networks you follow to stay current on trends impacting mental health care.