Technical Program Manager, Software Deployments

As a Technical Program Manager at Axon, your primary responsibilities will include leading complex SaaS product deployments, managing timelines, scope, and budget controls, and engaging with various stakeholders such as customers, sales, and engineering teams. You will ensure compliance with national and state standards, facilitate effective communication across teams, and identify project risks to ensure successful outcomes.

To qualify for the Technical Program Manager position at Axon, candidates should possess a Bachelor’s Degree in Business, Information Systems, or Technical Engineering, along with at least 5 years of experience in leading complex software programs. A PMP certification is highly preferred, as well as proficiency in using technical project management tools to track and manage project objectives.

Axon is committed to the growth of its employees, including Technical Program Managers. The company offers robust Learning & Development programs to enhance your skills and knowledge. Additionally, you'll have opportunities to mentor junior project managers and be actively involved in recruitment to build a strong program management team, fostering a culture of continuous learning and development.

The work environment for a Technical Program Manager at Axon is dynamic and fast-paced, emphasizing collaboration and innovation. You will be part of a supportive team where diverse perspectives are valued. The culture promotes open communication and encourages employees to report safety concerns, ensuring a focus on well-being and a safe working environment.

Yes, the Technical Program Manager role at Axon requires approximately 30-40% travel, mainly to our various hub sites such as Atlanta, Boston, Denver, and Seattle, to ensure hands-on support for deployments and maintain effective communication with customers and stakeholders.

In managing complex projects as a Technical Program Manager, I prioritize clear communication and collaboration among all stakeholders. I ensure timelines and objectives are established early on and constantly monitor progress against these goals. I also proactively identify potential risks and implement mitigation strategies while keeping everyone informed of any changes.

I ensure alignment by facilitating regular check-ins with both technical teams and customers. I encourage open dialogue where everyone can share updates and discuss concerns. This helps in setting clear expectations and allows for adjustments to the project direction when necessary, ensuring all parties remain aligned throughout the deployment.

In a previous project, we faced delays due to unanticipated resource constraints. To overcome this, I organized a brainstorming session with the team to reallocate resources effectively and prioritize tasks. We established a revised timeline that accommodated these adjustments, ultimately delivering the project successfully while maintaining high-quality standards.

I prefer tools like Jira and Trello for their visual tracking capabilities that enhance team collaboration. These tools are user-friendly and allow me to manage tasks efficiently, ensuring that everyone is aware of their responsibilities and deadlines.

To facilitate change management effectively, I employ a structured approach that includes stakeholder engagement, clear communication of the change's benefits, and thorough training sessions. I also make sure to gather feedback and be responsive to concerns throughout the process, helping to ease the transition for all involved.

I believe in celebrating small wins and maintaining open communication to keep team morale high. I regularly check in with my team, acknowledge their efforts, and encourage a culture of support where team members can help each other out, which fosters a positive and motivated work environment.

I track project progress through KPIs that are aligned with project goals and timelines. I often use project management tools to generate reports that provide insights into progress against milestones and highlight areas that need attention. Regular updates to stakeholders ensure transparency and build trust.

To ensure customer adoption, I focus on delivering foundational training and ongoing support. I collect feedback continuously to address concerns and make improvements. Building strong relationships with customers also helps in understanding their needs and facilitating their transition to new solutions.

I have managed remote teams by using effective communication tools such as Zoom and Slack to keep everyone connected. I establish clear expectations and maintain regular check-ins to ensure that team members feel supported and engaged, regardless of their physical location.

I am drawn to Axon because of its mission to protect life and its commitment to innovation in public safety technology. I am passionate about applying my technical project management skills to contribute to a purpose-driven organization while working with a talented and diverse team focused on making meaningful change.