Barkbus was founded by Los Angeles dog-loving entrepreneurs and creatives to redefine dog grooming. Our mission is to provide a stress-free, luxury grooming experience directly at your doorstep. Backed by San Francisco-based startup studio Wilbur Labs, we are expanding rapidly across Southern California, Texas, Arizona, and Georgia.
We pride ourselves on fostering a world-class team and offering an exceptional pet-parent experience. Recognized as one of Los Angeles Business Journal’s Best Places to Work, we live by our Core Values: Accountable, Compassion, Creative, Resilient, and Together.
As the Director of Grooming Operations, you will be a key leader in shaping the future of Barkbus. This is a dynamic role that blends strategic leadership with operational oversight, requiring an experienced, innovative, and passionate leader. You will oversee multiple territories, lead and inspire regional Grooming Operations Managers (GOMs), and ensure the seamless delivery of Barkbus’s world-class grooming services.
This role requires a sharp business mind, a customer-first approach, and a deep understanding of operational excellence. You will help scale our teams, innovate processes, and uphold the highest grooming and customer experience standards, all while contributing to Barkbus’s rapid national expansion.
Strategic Leadership
Develop and execute the grooming operations strategy to support Barkbus’s scaling objectives and entry into new markets.
Partner with the executive team to drive long-term business growth and ensure operational alignment with organizational goals.
Identify opportunities to enhance processes and technology to elevate operational efficiency and customer satisfaction.
Team Building & Leadership
Build and oversee a team of Grooming Operations Managers across multiple territories, supporting and empowering them to meet and exceed performance goals.
Foster a culture of accountability, resilience, and collaboration, rooted in Barkbus’s Core Values.
Champion professional growth by collaborating in the design of training and development programs that enhance and foster retention among Pet Stylists in your markets.
Operational Excellence
Drive key performance indicators (KPIs), such as safety, efficiency, stylist productivity, rebooking rates, and customer satisfaction, ensuring consistency across regions.
Oversee inventory management and operational readiness across all territories to support a seamless customer experience.
Leverage data to monitor performance trends, identify improvement opportunities, and implement corrective actions proactively.
Drive operational excellence by overseeing P&L management, ensuring financial accountability, optimizing resource allocation, and achieving sustainable profitability.
Customer Experience Leadership
Act as the voice of the customer within the leadership team, ensuring customer insights shape operations and service offerings.
Lead the resolution of escalations and high-priority issues, maintaining Barkbus’s reputation for exceptional service.
You are an accomplished operational leader passionate about building high-performing teams and delivering exceptional customer experiences. You thrive in fast-paced environments and have a track record of scaling operations in high-growth organizations.
Visionary Leader: You inspire and motivate teams to achieve ambitious goals while building a culture of excellence.
Strategic Thinker: You blend big-picture thinking with tactical execution, constantly driving efficiencies and innovation.
Customer-Obsessed: You have an innate ability to prioritize customer satisfaction and quality of service.
Analytical & Adaptable: You leverage data to inform decisions and thrive in dynamic, fast-changing environments.
Minimum of 7 years of experience in operations leadership, with at least 3 years at a senior or director level overseeing regional or multi-location teams.
Proven track record in scaling operations, especially in service or customer-centric industries.
Experience managing leaders and teams of 50+ across multiple locations or territories.
Strong business acumen, including P&L management, forecasting, and budget oversight.
Expertise in employee performance management and operational process improvement.
Familiarity with SaaS platforms or mobile service operations is a strong plus.
Passion for pets and a deep understanding of the customer service industry.
Base Salary: $130K-$170K, based on experience.
Equity: Stock options to align incentives with Barkbus’s success.
Benefits: Comprehensive medical, dental, and vision insurance, retirement savings plan, and pet insurance.
Perks: Professional development opportunities, a dog-friendly work environment, and the satisfaction of making pets and their parents happy every day.
Barkbus is an equal-opportunity employer who celebrates diversity. Come as you are.
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At Barkbus, based in the heart of Los Angeles, we’re on the hunt for a dynamic Director of Grooming Operations. This pivotal role will have you leading and inspiring teams across multiple territories as we redefine the dog grooming experience right at pet parents' doorsteps. As part of our rapidly expanding mission, your strategic leadership will be essential in crafting processes that prioritize operational excellence and customer satisfaction. With your keen business acumen and passion for pets, you will oversee our regional Grooming Operations Managers, ensuring they feel empowered to meet and exceed their performance goals. Your expertise will help shape our grooming strategies and scale our operations while fostering a culture that embodies our core values of accountability, compassion, creativity, resilience, and unity. You’ll analyze key performance indicators to optimize workflows and enhance the customer experience, ensuring each interaction is nothing short of exceptional. If you thrive in fast-paced environments, love the idea of leading a talented group of grooming professionals, and are excited about playing a critical role in Barkbus’s national expansion, we’d love to hear from you. Come join us in making a difference in the world of pet care and enjoy the perks of a dog-friendly environment, excellent benefits, and the joy of seeing pets and their owners happy every day!
Barkbus is already providing a far better experience for both dogs and their parents. We look forward to finding more ways to elevate that experience and making the service available to more people over the coming years.
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