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Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.

The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.

What You’ll Get

Competitive weekly base pay starting at $18/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.

What You’ll Do

Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.

What You’ll Need

High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.

#LI-RECRUITERTAG

Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.

Average salary estimate

$42120 / YEARLY (est.)

min

max

$37440K

$46800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Customer Advocate, Belron

Are you ready to kick-start your career in customer service? Joining Safelite as a Customer Advocate in Lubbock, TX, offers you the opportunity to make a genuine impact while working for an industry leader in auto glass. This isn’t just about managing glass repairs; it’s about creating unforgettable experiences for our customers. As a Customer Advocate, your daily responsibilities will include welcoming customers in shop, resolving their concerns with flair, and managing all sorts of administrative tasks such as scheduling and invoicing. You’ll handle incoming calls and emails with grace, ensuring every question is answered and every need is met. We believe in giving you the tools to succeed, offering paid training and a comprehensive benefits package that includes a competitive starting pay of $18/hour, a 401(k) with company matching, and tuition reimbursement up to $5,250 annually—because your growth matters to us! With a friendly and supportive team, you’ll feel empowered to thrive in a fast-paced environment. So, whether you’re dealing with work orders or delighting customers face-to-face, remember that every interaction is an opportunity to shine. Join us, and let’s make Safelite the best place you’ll ever work together!

Frequently Asked Questions (FAQs) for Customer Advocate Role at Belron

What are the key responsibilities of a Customer Advocate at Safelite?

As a Customer Advocate at Safelite, you will play a crucial role in your customers' experiences. Key responsibilities include welcoming customers in-shop, managing administrative tasks such as scheduling and work orders, and answering inbound phone calls and emails. Your role involves resolving customer concerns quickly and efficiently, ensuring that all service issues are handled promptly, from pricing inquiries to warranty questions.