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Service Management / HR Automation Intern

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let’s grow together, enjoy more, and inspire each other. Work #LikeABosch

  • Reinvent yourself: At Bosch, you will evolve.  
  • Discover new directions: At Bosch, you will find your place. 
  • Balance your life: At Bosch, your job matches your lifestyle. 
  • Celebrate success: At Bosch, we celebrate you. 
  • Be yourself: At Bosch, we value values. 
  • Shape tomorrow: At Bosch, you change lives. 

Job Description

As an intern within the HR Service Department, you will have the opportunity to live our HR Service Vision:

We Care, We Understand, We Resolve.

HR Service is the main point of contact for our associates across the US and Canada. We are available to help our customers navigate the sometimes complex world of HR topics like Compensation, Benefits, Training & Development, HR Technical Systems, and Payroll.

We are seeking a highly motivated and detail-oriented Intern to support our Service Management (SM) and Automation teams. This role offers a unique opportunity to gain hands-on experience in various aspects of our operations, including support for documentation, development and documentation of automations, onboarding, audits, and more. The ideal candidate will be eager to learn, adaptable, and ready to take on new challenges.

Key Responsibilities could include:

  • Development and maintenance of Power BI or ESM Dashboards
  • Assist development of automations using tools like Power Platform, PagerDuty Workflow Automation, and KNIME
  • Support in Continuous Improvement (CIP) activities within HRS
  • Triaging or processing tickets in HR topics like  Compensation, Benefits, Training & Development, HR Technical Systems, and Payroll
  • Team engagement & event support
  • Assistance in creating and organizing support/process documentation or marketing/training materials for various projects

Qualifications

Requirements:

  • Currently enrolled in a Bachelor’s or Master’s degree program in Human Resources, Business Administration, IT, or related field.
  • Strong analytical and problem-solving skills.
  • Excellent written and verbal communication skills.
  • Proficiency in navigating web based systems and technology platforms, including Microsoft Office suite (Word, Excel, PowerPoint).
  • Ability to work independently and as part of a team.
  • Strong organizational skills and attention to detail.
  • Minimum 2 days in Farmington Hills office.
  • Minimum 18 years of age.

Preferred Qualifications:

  • Major / Discipline: Industrial Engineering, Process/Quality Mgmt, Industrial/Org Psych, Organizational Behavior, Project Mgmt, Human Resources, Business or related
  • Class standing (i.e. Freshman): Junior, Senior, Master's
  • Experience with Power BI, Canva, event management, branding

What We Offer:

  • Hands-on experience in a dynamic and supportive work environment.
  • Opportunity to work on meaningful projects and make a real impact.
  • Mentorship and guidance from experienced professionals.
  • Flexible working hours to accommodate your academic schedule

Additional Information

Indefinite U.S. work authorized individuals only.  Future sponsorship for work authorization unavailable. 

EEO/OFCCP: Bosch is an equal opportunity employer and makes all employment decisions on the basis of merit. Bosch is fully committed to compliance with all applicable laws providing equal employment opportunities and to providing equal employment opportunity to all associates and applicants for employment without regard to race, gender, sex, pregnancy, childbirth (or related medical conditions, including but not limited to, lactation), national origin or ancestry, religion, gender identity, sexual orientation, age, disability, veteran status, genetic information or any other characteristic protected by law.

This equal employment opportunity policy applies to all terms and conditions and aspects of employment including, but not limited to, recruitment, hiring, retention, training, placement, promotion, advancement, transfers, job assignments, layoffs, leaves of absence, termination, and compensation. Our management team is dedicated to this policy with respect to all aspects of employment. 

Bosch is dedicated to maintaining compliance with all federal, state, and local law, including but not limited to, affirmative action plan requirements, EEO-1 and VETS-4212 reporting, and I9 / work authorization guidance. 

Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.

What You Should Know About Service Management / HR Automation Intern, Bosch Group

At Bosch, we're excited to welcome a dynamic Service Management / HR Automation Intern to our team based in Farmington Hills, MI. As part of the HR Service Department, you'll embody our vision of 'We Care, We Understand, We Resolve' as you assist in driving essential HR services for our associates throughout the US and Canada. This isn't just an internship; it's a gateway to hands-on experience in a fast-paced, supportive environment where you can truly make an impact. You'll dive into tasks like developing engaging Power BI dashboards, automating processes using innovative tools like Power Platform and KNIME, and supporting our Continuous Improvement initiatives. Being detail-oriented and eager to learn is key, as you'll also engage in the triage of HR-related inquiries, help coordinate team events, and assist in crafting vital documentation and training materials. Whether you're already skilled in Microsoft Office or willing to learn, your strong analytical and communication abilities will shine in this role. We believe in nurturing talent, so you'll benefit from mentorship and guidance from seasoned professionals while you balance your internship with your academic commitments. Join us at Bosch, where you can reinvent yourself, discover new directions, and help shape tomorrow's HR landscape while enjoying a work-life balance that matches your lifestyle.

Frequently Asked Questions (FAQs) for Service Management / HR Automation Intern Role at Bosch Group
What are the key responsibilities of the Service Management / HR Automation Intern at Bosch?

As a Service Management / HR Automation Intern at Bosch, you will handle various responsibilities, including the development of dashboards using Power BI, assisting in automations with tools like Power Platform, and engaging in Continuous Improvement activities. You'll also triage HR-related tickets and support team events, providing a broad exposure to the dynamics of HR services.

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What qualifications are necessary for the Service Management / HR Automation Intern position at Bosch?

Bosch requires candidates for the Service Management / HR Automation Intern position to be currently enrolled in a Bachelor’s or Master’s degree program in relevant fields such as Human Resources, Business Administration, or IT. Strong analytical, problem-solving skills, proficiency in Microsoft Office, and excellent communication abilities are crucial for success in this role.

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Is prior work experience needed for the Service Management / HR Automation Intern role at Bosch?

While prior work experience is not strictly necessary for the Service Management / HR Automation Intern position at Bosch, having familiarity with tools like Power BI, event management, or HR topics can be beneficial. Enthusiasm for learning and adaptability to new challenges are what we highly value.

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How many hours a week will the Service Management / HR Automation Intern work at Bosch?

The Service Management / HR Automation Intern at Bosch is expected to work a minimum of two days a week in the Farmington Hills office. We offer flexible working hours to help accommodate your academic schedule while gaining valuable hands-on experience.

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What benefits does Bosch offer to the Service Management / HR Automation Intern?

As a Service Management / HR Automation Intern at Bosch, you will enjoy a supportive work environment where you can work on meaningful projects. Additionally, you will receive guidance from experienced professionals, gain hands-on experience in HR operations, and have the opportunity to balance your internship with your studies.

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Common Interview Questions for Service Management / HR Automation Intern
What interests you about the Service Management / HR Automation internship at Bosch?

I am particularly drawn to this internship because it offers a hands-on approach to solving HR challenges and enhancing service delivery. Bosch's commitment to innovation and its supportive environment align with my personal goals as I seek to develop my skills in HR automation.

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How would you describe your organizational skills relevant to the Service Management / HR Automation Intern role?

Throughout my academic career, I’ve successfully managed multiple projects and deadlines. I utilize tools like planners and digital calendars to prioritize tasks effectively, ensuring that my work is methodical and timely, which is essential for the Service Management / HR Automation role at Bosch.

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Can you provide an example of a challenging problem you solved?

During a group project at university, we faced communication issues that hindered our progress. To resolve this, I organized a meeting to clarify our objectives and set up a shared task management tool, which enhanced our collaboration and ultimately led to the project's success.

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How do you approach learning new software or tools?

I have a proactive approach to learning new technologies. I first explore the documentation or tutorials available, then I practice by applying the tool to a simple project. This hands-on experience, combined with feedback from peers, helps me quickly build my proficiency.

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What do you know about Bosch's HR services and their importance?

Bosch's HR services play a crucial role in supporting associates by addressing their needs in areas like compensation and benefits. An efficient HR service helps ensure employee satisfaction and retention, which is vital for sustaining a motivated workforce in today’s competitive market.

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How would you prioritize tasks when dealing with multiple HR queries?

I would prioritize tasks based on urgency and impact. For instance, I would first address queries that affect employee payroll since they can create immediate financial concerns, followed by those that relate to benefits queries that need resolution for ongoing employee support.

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Can you explain a time when you contributed to a team success?

In a past project, I took the initiative to facilitate team meetings and ensure everyone was on the same page. By creating a collaborative atmosphere, I contributed to our team completing the project ahead of schedule while ensuring all member voices were heard.

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Describe your experience in using Microsoft Office tools.

I have extensive experience using Microsoft Office tools, especially Excel for data analysis and project tracking, PowerPoint for creating engaging presentations, and Word for drafting reports and documentation, which I believe are essential skills for the Service Management / HR Automation role.

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How do you stay organized while managing academic and internship responsibilities?

I rely on a combination of digital tools and traditional planners to maintain organization. I allocate specific time blocks for my internship tasks and study sessions, ensuring I balance my commitments effectively while staying focused on deadlines.

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What skills do you believe are most important for a Service Management / HR Automation Intern?

I believe that strong analytical skills, effective communication, and adaptability are crucial for a Service Management / HR Automation Intern. These skills allow interns to process information efficiently, resolve issues promptly, and collaborate well within a team.

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Bosch is a global supplier of technology and services. Bosch specializes in consumer goods, industrial technology, and energy technology. It offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing...

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Internship, on-site
DATE POSTED
March 27, 2025

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