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Valet Supervisor

Company Description

Boyd Gaming Corporation has been successful in gaming jurisdiction in which we operate in the United States and is one of the premier casino entertainment companies in the United States. Never content to rest upon our successes, we will continue to evolve and retain a position of leadership in our industry. Our past success, our current business philosophies and our sound business planning, combine to position Boyd Gaming Corporation to maximize value for our shareholders, our team members and our communities.

Job Description

Oversee daily operation of Valet department. Schedules breaks, participates in hiring process, perform corrective action to department team members. Ensures excellent guest service is provided and resolves complaints quickly. 

Job Functions

  • Oversee daily department operations and advise department management of issues, etc.
  • Supervise, monitor, and instruct valet staff and ensure compliance of department and company policies and procedures.
  • Prepare break schedules and delegate work assignments. 
  • Ensures all records are maintained and accuracy of paperwork and logs, i.e. tip logs, cashier variances and employee files.
  • Other duties as assigned by management.

 

    Qualifications

    • At least 2 years of supervisory experience in hospitality or service industry. 
    • Must maintain clean driving record and valid state driver license. 
    • Must be able to drive automatic and manual transmission. 
    • Must be able stand, walk, and run for short bursts during shift.
    • Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

    Additional Information

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

    Average salary estimate

    $50000 / YEARLY (est.)
    min
    max
    $40000K
    $60000K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    What You Should Know About Valet Supervisor, Boyd Gaming

    At Boyd Gaming Corporation, where we are proud to be one of the leading casino entertainment companies in the United States, we are on the lookout for a dedicated Valet Supervisor to join our energetic team at our Kenner location. As the Valet Supervisor, you'll be at the heart of our guest experience, overseeing the daily operations of our Valet department with a focus on providing exceptional service. Your role will involve scheduling breaks, hiring new talent, and effectively leading a team that thrives on making every guest experience memorable. You'll ensure compliance with company policies while directly resolving any guest complaints promptly and professionally. Additionally, you will maintain accurate records and logs, such as tip logs and employee files, which are crucial to the smooth operation of our services. If you have at least two years of supervisory experience in the hospitality or service industry, a clean driving record, and the ability to drive both automatic and manual transmission vehicles, then you're the perfect fit for our team! At Boyd Gaming, we believe in fostering a supportive environment where diversity is celebrated, ensuring every team member feels valued and respected. Join us as we continue to evolve and maximize the value we provide to our shareholders, team members, and communities.

    Frequently Asked Questions (FAQs) for Valet Supervisor Role at Boyd Gaming
    What are the main responsibilities of a Valet Supervisor at Boyd Gaming Corporation?

    As a Valet Supervisor at Boyd Gaming Corporation, you will oversee daily operations of the Valet department, ensuring compliance with policies while supervising and guiding the valet staff. Your main responsibilities will include scheduling breaks, participating in the hiring process, resolving guest complaints, and maintaining all necessary records for the department.

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    What qualifications do I need to apply for the Valet Supervisor position at Boyd Gaming?

    To apply for the Valet Supervisor position at Boyd Gaming Corporation, candidates should have at least two years of supervisory experience in the hospitality or service industry, maintain a clean driving record, and hold a valid state driver’s license. The ability to drive both automatic and manual vehicles is also required.

    Join Rise to see the full answer
    How does Boyd Gaming ensure excellent guest service in the Valet department?

    Boyd Gaming Corporation emphasizes exceptional guest service in its Valet department through rigorous training and supervision. The Valet Supervisor will play a pivotal role in monitoring staff performance and ensuring all team members are aligned with the service standards that define our guest experience.

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    What is the work environment like for a Valet Supervisor at Boyd Gaming Corporation?

    The work environment for a Valet Supervisor at Boyd Gaming is dynamic and fast-paced. You will work closely with a dedicated team while fostering a friendly atmosphere conducive to excellent guest service. Open communication and teamwork are encouraged, ensuring that each day is fulfilling and successful.

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    Are there growth opportunities for a Valet Supervisor at Boyd Gaming Corporation?

    Yes, Boyd Gaming Corporation believes in the growth of its employees and offers various career advancement opportunities for Valet Supervisors. With dedication and a proven track record in managing operations and enhancing service quality, employees can progress within the hospitality field at Boyd Gaming.

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    Common Interview Questions for Valet Supervisor
    Can you describe your experience in supervising a team in the hospitality industry?

    When answering this question, consider sharing specific examples of when you successfully managed a team, highlighting leadership attributes such as motivation and communication. Discuss any challenges you faced and how you resolved them to foster a positive work environment.

    Join Rise to see the full answer
    How do you handle guest complaints and ensure satisfaction?

    An effective response would include your methodology for managing complaints, such as listening attentively, empathizing with the guest, and providing timely solutions. Showcase your commitment to customer service and how you use feedback to enhance guest experiences.

    Join Rise to see the full answer
    What steps do you take to maintain compliance with company policies?

    Explain your approach to enforcing and monitoring compliance with company policies, emphasizing your experience in training staff, conducting regular audits, and creating an environment where policies are understood and embraced by the team.

    Join Rise to see the full answer
    How do you prioritize tasks in a busy valet environment?

    You can mention techniques such as using organizational tools, communicating effectively with team members, and being adaptable to changing situations. Providing an example will illustrate your skills in prioritization in real-time.

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    What do you think is the most important quality for a Valet Supervisor?

    Discuss the significance of leadership qualities such as communication, problem-solving, and empathy. Relate how cultivating a strong team dynamic contributes to excellent guest service and overall operational success.

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    Describe a time you improved team performance.

    When answering this, share a specific instance where you identified a gap in performance, implemented a solution, and found positive results. Employ data or feedback to highlight the impact of your efforts on both team morale and operational success.

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    How do you ensure accurate record-keeping for valet operations?

    Detail your methods for maintaining accurate records, such as systematic filing, regular audits, and using technological tools. Discuss how consistent record-keeping contributes to operational efficiency and enhances the guest experience.

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    What strategies do you use for staff training and development?

    Illustrate your commitment to staff development through tailored training programs, mentoring, and providing feedback. Emphasize how continuous learning can empower employees and improve service quality in the Valet department.

    Join Rise to see the full answer
    How do you build a positive team culture among your staff?

    Answer by emphasizing effective communication, recognition of achievements, and promoting teamwork. Discuss examples of activities or practices you've implemented that have fostered a sense of community within your team.

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    What motivated you to apply for the Valet Supervisor role at Boyd Gaming Corporation?

    This is a chance to showcase your passion for customer service, interest in the gaming and hospitality industry, and alignment with Boyd Gaming's values. Share personal insights and how you envision contributing to the company's success through this role.

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    Corporate Mission We, as members of Boyd Gaming Corporation, operate with only the highest degree of integrity, and rely on the competence and friendliness of each person in our organization to provide entertainment and service to satisfy our cu...

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    Full-time, on-site
    DATE POSTED
    April 20, 2025

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